Audrey Pitts Email and Phone Number

*Lead liaison for external human resources and senior management customers. *Developed and maintained knowledge of benefits, COBRA, Flexible Spending Accounts (FSA), and payroll guidelines coaching customer support teams and others on guidelines.*Successfully initiated, organized, and presided over one-on-one and group meetings with client contacts, venders, and internal departments to resolve critical employee and systems issues.*Analyzed changes to benefits system for System Implementation Teams to ensure statement of client business rules and user options were accurate.*Researched, responded, and resolved critical participant issues raised by client contacts and customer support teams.*Updated employee eligibility records in various benefit provider systems, and reconciled discrepancy reports from client venders and internal benefits systems.*Developed Excel spreadsheets organizing and tracking data ensuring timeliness of reports and reducing workflow completion timeframes.*Created PowerPoint presentation to train service support teams, which reduced printing cost and provided easy access to client specific information.

*Managed client Flexible Reimbursement Accounts to ensure compliance to Internal Revenue Service regulations and Plans Specifications.*Provided professional leadership for client support team for adjudication of claims, claim appeals, enrollment, and system regulation updates.

*Initiated and hosted general office meetings for branch. *Elected Quality Council Chairperson of a 20-member team.*Directed and planned various projects for dealer and employee relations.*Responded to escalated customer requests through letters and phone calls daily.

Greeted and introduced new students to housing and institute guidelines and performed administrative duties including creating and maintaining housing brochures. Handled student disputes regarding housing concerns.