Audrey Prado Email & Phone Number

Burbank, Ca

Burbank

Beverly Hills, Ca

Utilize several computer based systems and daily/monthly/annual reports to analyze any trends in business profitability. Strategize and formulate timely action plans based on the data collected. Work along-side and delegate tasks to peers in closing out investigations in the recovery and deterrence of any losses driven by employee and external theft and inconsistencies identified in processes/procedures; overall, adding back to the bottom line. Responsible in training and coaching a store team of +300 employees on policies, procedures, and new company directives in providing an environment of exceptional customer service. Ensure the physical security of the store through employee and visitor check in and maintaining surveillance via CCTV.

North Hollywood, Ca

Help create a strong customer service environment by greeting and check-in all club members and new visitors. Update club member information, which included sorting through reports and calling club members to request for updated payment information, contact information, and membership status. Help resolve any customer service issues. Worked closely with Club Management to help encourage current club promotions to support the Sales and Personal Training teams. Advise club members of any current events and classes taking place within the club. Conduct daily safety walks which included checking all club equipment and machines. Conduct pool tests and submitting results to upper management. Open/close the facility (key holder).

Canoga Park, Ca

Study and analyze trends of losses based on annual inventory results. Collectively work with a team structure including members of store management in detailing strategies for better business practices. Implement new resources and tools in training +200 associates in providing a high level of customer service to clients. Learn operational duties that includes the responsibilities and expectations placed on store associates, support teams, and the customer service team. Timely execute fraud investigations that require quick and accurate use of systems. Follow up on investigations and leads. Worked closely with Store Management and Customer Service teams to help resolve and even prevent any customer issues.Encourage a strong level of Safety and Theft awareness through training programs and events held for store associates. Ensure and monitor the physical security of the store through camera surveillance. Responsible for detaining any suspects involved in a crime observed on the facility.

City Of Industry, Ca

My start with the company was as a Loss Prevention Investigator and then promoted to a Loss Prevention Manger through a manager in training program. Work in various locations within the Los Angeles area and took on several responsibilities that consisted of: customer service manager, analyzed business and inventory results, formulated and strategize action plans, worked with various levels of management, delegated tasks to management and store associates, recruit and conduct new hire interviews/orientation training programs, take on several operational duties that included formulating shrink and safety programs. California OSHA trained. Conduct employee investigations and interviews; Wicklander certified. Knowledgeable on employee rights within the state of California.

Education record

Activities and Societies: Yearbook Photo Editor Girl's SoccerHonor roll Student that focused heavily on academics. Contributed back to my.

Education record

General Studies