Audrey Sargent Email and Phone Number

• Customer Success Manager:• Manage the Spec-Rite Online software subscription program, focusing on customer success and satisfaction working extensively with Highway Contractors, Airports, State Organizations and Municipalities.• Collaborate with the team to develop and execute onboarding strategies for new users, ensuring a seamless integration and utilization of the software.• Customize programs to align with organizational needs, working closely with users to tailor solutions for their specific requirements.• Customer Training and Support:• Conduct training sessions for new users to familiarize them with the software's features, functionalities, and best practices.• Provide ongoing support and guidance to users, addressing inquiries, resolving software and hardware issues, and optimizing their software usage experience.• Proactively reach out to users to gather feedback, identify pain points, and suggest improvements to enhance customer satisfaction.• Feedback and Improvement:• Maintain a comprehensive record of customer interactions and feedback, ensuring effective communication and collaboration with the development team.• Regularly communicate with the development team to relay customer feedback and insights for continuous software improvements and enhancements.• Product Knowledge and Demonstrations:• Stay updated on the latest software improvements and functionality enhancements to effectively communicate and demo these updates to users, showcasing the value and benefits of the Spec-Rite Online software.• Financial and Subscription Management:• Track subscription renewals, monitor churn rates, and manage annual recurring revenue (ARR) to drive business sustainability and growth.• Implement strategies to increase customer retention, reduce churn, and optimize revenue generation through subscription management and renewal strategies.

Orchestrate all B2B business development activities at airports and military installations across Louisiana, Texas, Arkansas, New Mexico, Arizona, and Oklahoma, including lead generation, expansions, and renewals, contract negotiations, sales and labor forecasting, revenue forecasts, project planning, and project execution oversight. Meet with C-suite executives and key stakeholders, build rapport to cultivate network of clients and referrals, perform market research, and conduct trend analysis and competitor evaluations. Partner with airport consultants and engineers to provide service solutions and maintenance. Operate within strict FAA standards and hold security clearances. ➤ Respond to RFQ’s, assess and identify needs and restrictions, roadmap new business projects, and lead new construction projects, working with general contractors, subcontractors, estimators, specialists, and service personnel to execute contracted agreements that meet or exceed expectations within budget and time restraints➤ Track sales leads’ pipeline and performance output, aggressively pursue new opportunities, lead must-win/strategic deal negotiations, compile executive summaries and technical briefings, and ensure alignment within annual plan➤ Drive strategic planning and development of sales productivity and marketing within targeted demographics, explore new growth markets and areas of expansion, and oversee infrastructure design of support team and reporting metrics; attend multiple trade shows per year and leverage presence to ensure brand awareness and top-of-mind impressions➤ Known for even-keel temperament, executive-level communication skills, on-point diplomacy, professional/social ease, thoughtful problem solving, and technical translation abilities

Led all HR functions and development of firm’s culture and values within State, Federal, and International laws for offices and manufacturing/HAZMAT facilities in Texas, Virginia, Florida, and Canada, and job sites in Puerto Rico, Costa Rica, Qatar, and Canada. Scope included executive team guidance, public relations, recruiting and staffing, organizational vitality, career development, coaching, succession planning, compensation, payroll and benefits administration, performance management, reporting, staff conflicts, harassment claims, workplace injuries, and company thefts. Held safety leadership role to expand safe manufacturing practices and ensure compliance with all regulated and non-regulated protocols.➤ Provided leadership for all human capital planning; developed and maintained candidate pipeline, screened and qualified candidates, and provided qualitative and quantitative reporting; facilitated end-to-end candidate onboarding process, including role definitions, sourcing, screening, travel arrangements, and trainings➤ Took great pride in infusing a cohesive regional culture of “We” that encouraged teamwork, brainstorming, and idea sharing, acknowledging performance and motivating others toward the common mission and cause of action➤ Provided support and direction for field employees needing assistance with system updates, payroll questions, benefit explanations, performance issues, and 1x1 mentoring

Retained as firm’s first non-family management professional and HR leader; dispelled misconceptions and misapplications of HR practices that helped staff re-envision organizational changes during growth cycle and earned credibility; performed as voice of the people – advocating for (and winning) directional changes and considerations that engendered staff loyalty and confidence. Managed employee database, provided real-time updates for leadership teams on new hire data, leave of absence and separation planning, etc., and coordination of orientations, payroll and manual check requests, reporting, transfer and promotion processes, and customer service inquiries.➤ Quickly established rapport with tenured teams by earning trust via approachability and focus on “you-matter” relationships that spiked output and expedited deliverables ➤ Drove all aspects of staffing, from stakeholder negotiations and needs’ assessments to role definition, drafting job descriptions, recruitment, job postings, candidate evaluations, and onboarding➤ Managed all candidate travel arrangements, worked with immigration and NAFTA work permit planning for internationals, and assisted with compensation planning➤ Instructed domestic and international employees on full range of safety and occupational topics, secured over $50K in grants for leadership development programs, organized executive retreats, and conducted individual coaching/development

Purchased and managed two franchise sites serving needs of four counties by providing more than 200 clients with temporary personnel daily. Managed three individuals at each location who vetted, processed, and scheduled incoming candidates for open positions. Performed all HR and business development activities for both sites, oversaw payroll, resolved escalated complaints, and developed network of regional resources, local government connections, and business leader advisors, champions, and vendors. Instilled culture of can-do client relations that focused on balanced intersection between client satisfaction and profitability, growth, and ROI.➤ Orchestrated all marketing initiatives inclusive of direct mail campaigns, job and career fair recruitment booths, B2B fairs for lead generation, attendance at 6+ trade shows annually, and college, high school, and military installation visits; developed marketing collateral, designed and launched referral programs, and led client satisfaction surveys➤ Conducted weekly debriefings with teams and reviewed operational metrics to identify what was missed, where process blocks arose, and what issues surfaced; hosted strategy meetings and resolved all tactical roadblocks, reduced labor and supply waste, improved customer service times, and fueled efficiencies that quickly improved morale