Audrey Small Email & Phone Number

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

Alexandria, Va, Us

Greenville, Nc, Us

• Assist College of Business professors with managing/building the architecture, content, and formatting of courses on cloud-based learning management systems such as Blackboard and Canvas• Take ownership of data collection and analysis from Qualtrics surveys• Grade discussion boards and help College of Business professors with textbook selections and transitions for select courses• Act as an intermediary between professors and hundreds of undergraduate and graduate students to foster clear communication, student support, and act as a point of contact for questions.• Serve on the College of Business Diversity & Inclusion Action Committee

Durham, Nc, Us

• Conducted interactive and engaging training for store employees on the topics of sales, service, designers, store software, & merchandising on a weekly & quarterly basis• Found innovative ways to inspire sales team & collectively crush daily, weekly & monthly goals.• Analyzed Lightspeed sales reports to determine trends and create focused sales goals• Created stimulating social media content on Instagram and V&V’s website including new merchandise arrivals, staff picks, and designer bios.• Collaborated with stores Operations Manager in interviewing and vetting potential sales floor candidates. Oversees on-boarding & training for all new sales team members• Partnered with stores’ buyer to provide feedback on current collection performance. Creates re-orders, exchanges and returns with our designers on a weekly basis• Built a basic and complex in-store, visual merchandising plan each month• Assisted Creative Manager in planning and execution of in-store events such as trunk shows, pop-up shops, and charity events• Managed all daily store operations including shop maintenance, shop organization, web order fulfillment, supply checks, and inventory upkeep• Managed VIP client email outreach as it pertains to special orders, new arrivals, customer requests, wishlist items, and website abandoned carts • Acted as a lead stylist and expert sales presence on the sales floor, injecting relationship building, personalization, product knowledge, empathy and humor into every client interaction

Durham, Nc, Us

Seattle, Washington, Us

• Built lasting, one-on-one relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events• Searched for innovative ways to increase business through use of Personal Book customer database, store traffic, customer referrals, website requests and personal networking• Used directive selling to cross-sell in all departments across the store to cater to customer needs; anywhere from curating complete looks for specific occasions to full wardrobe updates• Consistently met daily, monthly, and special event goals, while developing an extensive personal clientele

Beltsville, Md, Us

Vocus (Nasdaq: VOCS) is a leading provider of cloud-based marketing and PR software that helps organizations of all sizes reach and influence buyers across social networks, online and through the media. Vocus provides a software suite for social media marketing, content distribution and public relations to help customers generate awareness and increase sales in today’s customer-led buying process. Vocus is used by more than 40,000 organizations worldwide in seven languages.

Raleigh, North Carolina, Us

• Supported sales team in exceeding daily, monthly, and annual sales targets. Helped increase annual sales revenue by 30% between 2012 & 2013• Created content for email marketing campaigns to increase lead generation and conversion rates• Coordinated execution & merchandising for tradeshows, editorial photo shoots, and sample sales• Coordinated the recruitment, training & development of new sales hires• Expedited inside sales follow up through efficient use of sales reports, CRM tools & email marketing platforms such as Salesforce.com & Constant Contact• Took ownership of travel planning and organizing sales trip calendars for all sales representatives• Fostered relationships and followed EDI compliancies with large-scale accounts and department stores such as Neiman Marcus, Von Maur, and Tootsies stores• Assisted in copy writing for marketing materials, including press pitches, website copy, email marketing copy, social copy, and blogs

Raleigh, North Carolina, Us

• Serviced accounts in sales territories across the U.S. through several channels including in-store appointments, inside sales, and tradeshows• Maintained and cultivated existing relationships with department stores, chain stores, and specialty boutiques as well as expanded customer base through conversion of leads and cold calling• Built and maintained positive relationships with buyers by providing excellent customer service, constant and open communication, merchandise suggestions, and return authorization requests• Assisted designers with editing the collection according to proven sell-through, customer feedback, current trends, forecasting and buyer reactions at trade shows.• Invoiced all purchase orders in QuickBooks, contact buyers for payment and approval, and ship out orders by the cancel date every month• Acquired product knowledge and skill sets to overcome buyer objections and find innovative ways to acquire new business during in-house and field sales activities

New York, New York, Us

-Responsible for managing & updating the company website and social media resources.-Wrote press releases, news and magazine articles, and media sponsorship proposals to aid in the communications process-Pitched diabetes-related new stories to area media outlets

Master Of Business Administration - Mba, Marketing/Marketing Management, General

B.S. In Business Administration, Marketing Concentration

Education record