Audrey Stephens Email and Phone Number
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A creative leader with 24 years of experience in customer experience, project management, account management and business development. Specializing in proven results, Audrey drives strategic goals to support the company's position as a leading provider of consumer engagement and care management solutions to the nation's top healthcare organizations. With a desire to bring engagement solutions to improve the healthcare industry, Audrey joined the Carenet team in 2006. In 10 years, Carenet has evolved from a small team to an award-winning company with over a thousand employees and record revenue growth. Over the last three years, Carenet’s revenue has grown nearly 450 percent. It has been recognized as one of the Inc. 500|5000 Fastest Growing Companies in America for six consecutive years and has a 96 percent client retention rate. In 2013, the San Antonio Business Journal named Carenet one of the “Best Places to Work” for the second consecutive year.A seasoned professional with 20 years of experience in business development, account management and customer care, Director of Client Services Audrey Stephens leads her team to flawlessly execute an agressively growing company in its mission to transform healthcare by addressing the critical issues of cost, quality and access to care. Recognizing an enormous opportunity to elevate America’s healthcare system, Audrey followed Carenet CEO John Erwin in 2006 to help build a company that is dedicated to making the healthcare experience more personalized, efficient, results-driven and an overall better value for all stakeholders.
Carenet
View- Website:
- carenethealthcare.com
- Employees:
- 604
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Director Of Client ServicesCarenet Sep 2006 - PresentFor nearly 25 years, Carenet Healthcare Services has delivered performance-driven care management and engagement solutions for commercial health plans, hospital systems, employer groups, the Military, and government programs including Medicare and Medicaid. Services, such as Nurse Advice, Care Navigation, Member Engagement, Post-Discharge Support, Care Advocacy and Pharmaceutical Support, are provided 24/7 via multiple communication channels. Carenet improves its partners’ clinical, operational and financial outcomes by helping more than 20 million consumers in the United States and Eurasia Africa (TRICARE) make the wisest choices for their health and their wallet. Twenty Four years of sales, call center and client services experience has shown me that my job is simple: RELATIONSHIPS. I specialize in client relationships and satisfaction. I promote Carenet's suite of services and personalized support. I build, implement, design, produce, create, inspire, influence, and lead. Bottom line: make clients happy and keep clients happy every day, all the time. Recently awarded one of San Antonio’s Best Places to Work, Carenet has also been named a San Antonio Top 50 Private Company twice and an Inc. 500|5000 Fastest Growing Company for four consecutive years. Learn more at www.callcarenet.com
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Client Services ManagerWest Corporation Jun 1991 - Sep 2006Client Services Manager specializing in proactive client response and detailed feedback for various projects. Establish excellent working relationships with various fortune 100 clients by continuously striving to improve the level of overall service provided. Off shore specialist. Proactively offer consultative advice detailing how each program may be improved. Enhance the efficiency and effectiveness of all work flow interfaces in order to exceed customer service expectations by evaluating interfaces with technical support staff, operations, and sales delivery. Process Engineer - develop professional process flows for all areas including Training, TQM, Production and Provisioning. Product and competitor research, brainstorming and proofreading. Creative team member on numerous national marketing campaigns. -
Provisioning ManagerWest Corporation Aug 1996 - Oct 1999Accountable for maintaining client relations, order fulfillment and quality sales delivery. Management of centralized Customer Care Call Centers for various campaigns. Responsible for troubleshooting and maintaining massive customer databases in one centralized automated distribution server. Tasks also include creation and maintenance of high-level multi-platform report analysis used nationwide. Accountable for budget, profit margin, cost benefit analysis and client invoicing. Researched, hired and supervised production and post-production companies. Created production estimates, schedules and cost analyses. Handled technical staff supervision, Internet research. Supervised all project and company accounts/budgets, scheduling, and staff management.
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Operations ManagerWest Corporation Jun 1991 - Aug 1996Production expert. Responsible for management and development of sales managers, trainers and marketing representatives for various marketing programs and products. Responsible for all management aspects of branch including hiring, staff scheduling, promotional activities call center operations and managing over 300 full time employees..
Audrey Stephens Skills
Audrey Stephens Education Details
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English Communication Arts
Frequently Asked Questions about Audrey Stephens
What company does Audrey Stephens work for?
Audrey Stephens works for Carenet
What is Audrey Stephens's role at the current company?
Audrey Stephens's current role is Director of Client Services at Carenet.
What is Audrey Stephens's email address?
Audrey Stephens's email address is ab****@****net.com
What is Audrey Stephens's direct phone number?
Audrey Stephens's direct phone number is +121083*****
What schools did Audrey Stephens attend?
Audrey Stephens attended St. Mary's University.
What are some of Audrey Stephens's interests?
Audrey Stephens has interest in Children, 3rd Grade, Economic Empowerment, Civil Rights And Social Action, Politics, Health, Education, Luke's Elementary, Arts And Culture, Science And Technology.
What skills is Audrey Stephens known for?
Audrey Stephens has skills like Call Centers, Customer Satisfaction, Account Management, Leadership, Team Building, Process Improvement, Call Center, Management, Training, Vendor Management, Crm, Sales.
Who are Audrey Stephens's colleagues?
Audrey Stephens's colleagues are Ashley Lira, Jose Mora Jr, Mitzy R., Samantha Bokamp, Sharon Mckinley, Heather S. Hayes, Mhi, Leilani Flores.
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