Posting payment, paying bills , balancing , posting Legals Notices and Reception

Based on extensive experience, selected to assist newly appointed branch manager in running the Tiburon unit * Mentored and trained staff, role modeling superior customer service skills ; * Held daily huddles keeping all personnel aware of new policies and updating on compliance regulations ; * Monitored progress on branch goals ,

Appointed to this location to assist branch in improving audit results* Reviewed internal controls and trained staff insuring operational procedures were followed ; * Raised the level of audit results during tenure at branch to satisfactory ; * Created schedules for all staff assuring all customer needs were met promptly

SELECTED AS a MENTOR Participated in the Chase Program to mentor new assistant managers on operational proceduresSOFTWARE SKILLSs: Highly proficient - Microsoft OfficeCOMMUNITY OUTREACHPresident, Board of Directors Willet Otters - Pacific Swim Program

Selected to oversee daily operations in a banking branch with over $20 million on deposit, 4 tellers and 4 personal bankers. Conducted daily staff meetings, recognizing high achieving individuals, supervising and mentoring tellers Resolved escalated issues involving customer research and special requests * Rapidly qualified as notary public with State of California in 1997, increasing available customer services at branch. ; * Successfully mentored several tellers later awarded for top referral rates. ; * Skillfully performed branch manager duties for ten months from June 2008 to March 2009 prior to arrival of manager. ; * Increased client satisfaction by implementing new customer service standards focusing on clients' needs. ; * Built solid and ongoing relationships with clientele

Promoted within a busy branch of a leading financial institution. Maintained a high level of customer service for the branch by conducting daily staff meetings, training and motivating five tellers, running daily audits, opening and closing accounts, and supporting branch manager recognized by senior management for consistently conducting successful audits. * PROVIDED UNPARALLELED SUPPORT OF BRANCH MANAGER LEADING TO GROWTH OF BRANCH DEPOSIT AMOUNT.

Quickly advanced from position to operation supervisor supporting the assistant manager with internal audit controls customer service issues, assisting with teller referrals, balancing financial transactions and operating teller window as needed * PRAISED FOR EXCELLENT CUSTOMER SERVICE SKILLS AND ABILITY TO QUICKLY AND EFFICIENTLY RESOLVE CONFLICT. ; * Honed ability to work as part of a highly evolved and productive team.