Audrey Thomas Email & Phone Number

Santa Clara Ca

• Create purchase orders accurately for IT acquisitions - hardware, software, services, etc.• Follow-up and resolves PO errors.• Interface with internal clients as appropriate.• Correlate purchase orders and invoices with contracts.• Provide routine administrative support (tracking POs, adding funds to POs, etc)• Follow all NetApp defined processes.• Backup for new hire equipment orders.• Obtain software licenses and grant access to multiple Microsoft Office applications

Mountain View Ca

Experienced Order Management team member responsible for owning support of the order processing processes with strong attention to detail in accordance to company policies.• Provide effective, timely and accurate processing of revenue orders, evaluations and internal orders • Reconcile and audit orders to customer PO/contract• Partner with Sales, Credit, Order Fulfillment, Contracts Operations, and other cross functional teams and resolve discrepancies and order issues quickly.• Timely customer communication to monitor order processing flows and collaboratively respond to potential delivery or product availability problems• Review and manage daily SFDC Cases• Review reports for order status and taking action when necessary.• Ensure orders adhere to documented Company policies and SOX procedures

Santa Clara

Responsible for pre- and post-order support, managing commercial customer order activity by providing order status and assistance to customers, sales, and management; and driving prompt resolution to issues preventing order scheduling/shipment. • Process and manage customer-, replacement-, internal-, and credit-orders in a timely manner. • Manage order priorities to maximize customer satisfaction. • Promptly respond to customer inquiries regarding pricing, order status, and product availability. • Resolve customer order issues via telephone/e-mail and follow issues through to completion. • Ensure order compliancy with various rules and standards, including: SOX, ISO and other internal metrics. • Assist the sales organization with order reconciliation between our ERP and CRM systems. • Provide reports to internal and external requestors. • Perform other work related duties as assigned.

Order Management team member responsible for executing end-to-end services to review and process sales orders and contracts via Channel Organizations and Service Providers.• Review, validate, and process sales orders to ensure that they are complete, accurate, and in compliance with current business rules and policies.• Respond to sales order issues, assess risks, evaluate alternatives, and make recommendations.• Collaborate with Sales, Legal, Customer Service, Billing, and Provisioning cross-functional teams to resolve issues in a timely manner.• Ability to understand various standard contracts as well as complex non-standard contracts.• Provide assistance to Sales, CS staff and Cisco partners.• Support month-end close processes.• Submit completed orders to provisioning teams to set up and activate service

Managed 24x7x365 activities to ensure rapid order fulfillment from variety of global sources.• Worked independently prioritizing urgent concurrent multi-task events to ensure timely action to customers.• Handled customer escalations from internal and external sources as needed and resolves them in a timely manner.• Performed material analysis to determine most appropriate resolution plan for specific customer scenario.• Negotiated globally in a multicultural environment for inventory allocations.• Lead special project / task force level scenarios to ensure communications to customers, senior management and account teams.• Accurately process SAP ICTOs/POs for domestic and international shipments.• Aligned transactional requirements to enable drop shipments direct to customer sites.• Communications using IM, email, text and phone to various global business divisions.• Accurately process adjustments/cancellations to sales orders.

Santa Clara Ca

Santa Clara headquarters materials management point of contact for all Japan and China account customer representatives and operations staff. Spare consignment inventory planner at Intel Manufacturing development site in Santa Clara. Proactively coordinated customer spares and logistical support for Total Parts Management program on-site, acknowledged by Intel as best performing 200mm site on Intel account. Led team of Intel-dedicated customer service specialists in supporting critical Applied Materials customer account. Managed customer escalations, DSO’s, and stock outs Supported Applied Materials’ customers’ global manufacturing operations and supply-chain systems.

2 Years, Science

Completed Vocational School for Respiratory Therapy in 1978

Certificate Of Complettion, Respiratory Therapy, Certified