Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs.

➤ Strategically guiding clients through Backoffice account setup, product information, and connecting to media platforms.➤ Effectively providing both positive and critical feedback to all teammates to increase service and meet company goals.➤ Collaborating with all team members and senior managers to provide re-branding efforts and marketing tools to clients.➤ Managing and coordinating operational planning efforts related to cross-business integration of the program's projects.➤ Efficiently strategizing with various marketing teams and sales departments to help drive all growth and sales metrics.➤ Expertly producing original social media content and analyzing the performance of all digital promotional campaigns.➤ Successfully working with all senior leadership to meet goals and metrics and provide high levels of customer service.➤ Selecting and assigning staff, ensuring equal employment opportunity standards were met and consistently implemented.➤ Maintaining records, preparing reports, and composing correspondence relative to the program's goals and guidelines.➤ Providing outstanding customer support and developing all procedures for ensuring accurate coordination of meetings.

➤ Successfully collaborating with team members to ensure the accurate capture and validation of customer information.➤ Preparing various customer invoices, reports, and processing orders as well as assisting with strategic price quotations.➤ Optimizing customer experience and satisfaction by kindly welcoming customers both in person and over the phone.➤ Demonstrating the ability to work efficiently and accurately to ensure the flow of all orders and processing procedures.➤ Spearheading the organization and ordering of specific office supplies and equipment to ensure supply needs are met.➤ Preparing all orders and estimates as well as assisting shipping staff in resolving order problems and customer relations.

➤ Completed order adjustments on discounts, refunds, and returns and guided customers through account setup questions.➤ Consulted with and evaluated customer needs, researched inquiries to ensure resolution, and created replacement orders.➤ Worked with Bria phone systems to facilitate customer support and created replacement orders to meet strategic goals.➤ Assisted customers with creating online accounts and strategically placed all phone orders to increase sales initiatives.➤ Coordinated health claims, benefits, and policies and sent daily data charts from Excel to the executive team for review.➤ Efficiently answered incoming calls, forwarded messages, and confirmed all scheduled appointments when necessary.

➤ Presented all menus to patrons, answered menu related questions, and made recommendations upon customer request.➤ Worked in accordance with health and safety standards to promote wellness and the most enjoyable dining experience.➤ Accommodate patrons with personal dietary preferences and restrictions while always remaining professional and polite.➤ Communicated effectively with all customers, co-workers, and managers to create a safe and enjoyable environment.➤ Assisted guests in order selection by promoting specific menu items and specials and responding to various inquiries.➤ Worked closely with the kitchen staff on unique and interesting menu items that increased revenue and guest experience.➤ Helped all co-workers during rush periods to foster and promote teamwork while providing exceptional guest service.

➤ Completed opening/closing procedures including counting cash, opening/closing cash registers, and creating deposits.➤ Implemented all incentive programs and contests designed to support achievement of production team member goals.➤ Efficiently maintained solid, lasting relationships with clients and identified opportunities for new and existing services.➤ Maintained a strong understanding of competitors, their offerings, and their presence in assigned territory parameters.➤ Provided exemplary levels of service to clients in order to both maintain and extend the relationship for future business.➤ Effectively provided feedback to the marketing department with regard to the design and implementation of promotions.➤ Successfully demonstrated all products to show potential buyers the benefits and advantages and encourage purchases.