Promoted within nine months to New Client team to provide support to all new clients. Responsible for guiding each through a complex process. The New client team funded on average over a $1M a day with an individual average of 200 invoices per day. Worked to ensure client details were captured correctly, reviewed all documentation for accuracy and ensured each client felt confident in the process. Worked with brokers and carriers to provide invoicing, pay status, delivery of funds and accurate reporting. Provided support within the team on challenging cases and collaborated with key stakeholders throughout the organization to ensure on time funding to clients. Developed trusted relationships with clients and promoted additional services provided by the company. Responded to client calls, providing superior customer service, and demonstrated the organization’s core values. Cross-trained to assist other teams and increase personal understanding of the organization. Volunteered to work overtime as needed. Consistently met or exceeded weekly goals, often leading the team in highest level of accuracy.

Provided support for Account Executives to ensure high level detail was captured for all funded clients. Provided critical documentation to brokers including invoices, funding, and reports. Consistently recognized by Account Executives for contributions made and for exceptional communication both within the organization and with TBS clients. Made customer credit decisions within established guidelines and followed up on any disputed factoring invoices. Worked with complex software to determine critical and time sensitive outcomes for clients. Met or exceeded weekly goals.

Supported operations and management to cultivate a welcoming environment. Crossed trained for all key positions within the restaurant. Managed collaborative communication with all team members and worked to ensure an inclusive team environment. Train new hires in various positions. Opened and closed the restaurant regularly. Supported the staff and restaurant during Covid, a challenging time within the service industry. Provide exceptional customer service utilizing the ability to anticipate needs.Solid understanding of safety and legal compliance within restaurant and bar operations. Served as assistant manager as needed. Helped to support the reservation calendar and ensure readiness for large parties. Remained on call as needed to support management. Flexible and ready to offer a hand even on scheduled days off.

Greeted each guest and managed the flow of the restaurant in a fast-paced environment. Monitored dining room seating availability, timely service, and safety of all guests. Solid understanding of all menu offerings and ability to make recommendations to guests. Supported staff as needed to ensure outstanding service.