• Supervised 3 Salesforce core platform upgrades directing 8 teams to conduct required new feature updates• Oversaw projects pre- and post- E*TRADE acquisition increasing MS Financial Advisors prospecting database• Created and maintained CRM Scrum/Project Management onboarding dashboard/repository for new hires

• Pioneered Agile process changes, established scrum ceremonies and utilized JIRA reports to inform teams, stakeholders and management on detailed sprint status and release health• Managed 30 member Ecommerce team, delivered new browse and checkout features to 5 web/mobile properties• Directed 3 release trains in parallel, and managed third-party dependencies with ADS (Alliance Data) and Pivotree

• Served as Agile subject-matter expert and implemented formal scrum process, promoting best practices to newly formed teams as well as onboarding new hires• Produced and maintained detailed reports on 6 scrum teams’ capacity, resource allocation and sprint velocity, exposing areas for improvement by highlighting underperforming teams• Managed 3 scrum teams supporting Financial Products and Machine Learning initiatives• Directed creation and maintenance of product backlogs for Financial Products business and maintained product roadmap for Event Marketing business• Educated and coached product owners in user story writing to maximize business value• Executed new software features supporting lead generation, event marketing, sales campaign management, and terminal user administration

• Owned scrum release process and doubled release cadence YTD (2017 vs. 2016) with a smaller delivery team; led and oversaw over 80 production deployments in 2016• Ran daily standups, Sprint Retrospectives, Sprint Reviews and reported teams’ velocity, burndown, KPIs, and metrics utilizing JIRA dashboards and Confluence• Managed workload of 5 scrum teams and offshore resources concurrently for 15 months• Migrated 3 scrum teams from TFS to JIRA, shifted department from 3-week to 2-week scrum cycle, followed JIRA best practices and streamlined tracking of work items, ultimately improving on PMO processes• Led training sessions for engineering and product management, which grew scrum team skills in JIRA/Confluence, established and dispersed training documentation• Coordinated all code and database changes to 8 websites, 7 mobile sites, and a Content Manager Tool• Aligned daily with Operations team to facilitate Incident Resolution, groom Operations backlog and create all Production change requests in accordance with PCI Compliance DSS• Drafted unique deployment strategies for Production releases with third party integration i.e. BrandingBrand, maintain regression status and Release Notes in Confluence• Created and managed department’s Global Change Calendar for all Production changes (new features and maintenance) across web and mobile platforms• Launched m.fullbeauty.com and a new web and mobile site (ellos.us)• Managed multi-site releases monthly for La Redoute France, La Redoute EU, and OneStopPlus.com group, with Dev, QA and UAT resources in the EU

• Managed delivery of e-commerce solutions and creative refreshes for client Nanette Lepore• Coordinated project plan to launch new e-commerce site for client J. Mendel• Directed and oversaw change management for multiple clients using WordPress and Magento Enterprise for CMS and executed project plans, managed resource allocation, contractor hours, and project budgets for luxury e-commerce clients

• Led the technical development for Model Year changeover on www.mbusa.com and maintained business expectations.• Developed process and documentation to support Model Year Changeover related activities including content updates, managing assets, and reconciling changes to ensure accuracy.• Supervised and managed the workload of resources dedicated to ongoing projects.• Maintained status reports and managed relationships with internal clients.• Managed cross-functional team of both technical and creative resources for individual projects.• Performed requirements based functionality and content testing and organized testing documents.• Analyzed and maintained business and functional requirements, communicated daily with stakeholders.• Made content changes using Vignette Content Management, with high turnover rate.

• Organized business requirements for MBUSA.com• Prepared manual of deliverables and web operations project template for new users and created change control database in Excel• Built asset inventory, traced website points of entry for coders and developers• Tested MBUSA.com in Websphere, ATG and live environments• Helped maintain the MBUSA.com Rebuild Project status schedule with Project Lead