Audrey Brooks Email & Phone Number

Portola Valley, California, United States

San Francisco, California, US

Overseeing a membership base of X thousand legal professionals; Strategically increasing membership by X% in first 180 days in role through targeted marketing campaigns; Successfully increased existing member retention rate; Spearheaded the creation and launch of a dynamic survey; Supporting the organizing and hosting of large-scale events; Conducting a.

San Francisco, California, US

Led multi-unit team to exceed annual sales targets with exceptional luxury service delivery; partnered with VP- and C-Suite-level partners to design and manage quarterly sales incentive programs, gaining approval from the CEO and board; developed a leadership program for high-potential staff and a regional manager program to support growing stores.

San Francisco, California, US

Recruit, train, and manage Customer Experience Managers and staff.Oversee the achievement of sales, NPS, and CSAT targets. Foster junior leadership talent.Assisted in opening the Philadelphia showroom.Collaborate across departments on the implementation of Customer Experience improvement projects.Visit with staff in offices around the country, including.

San Francisco, California, US

Recruited, trained, and held managers accountable for sales and conversion targets.Oversaw the Customer Experience Training Team.Resolved escalated customer experiences.

San Francisco, California, US

Recruit and manage a team of Customer Experience Associates in a fast-paced environment.Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as.

San Francisco, California, US

Recruited and trained the Customer Experience Manager.Communicated with the remote Customer Experience Director on team performance and needs.

San Francisco, California, US

Guided customers through jewelry purchasing decisions in an omnichannel environment.Trained new colleagues on diamond and gemstone characteristics, sales strategy, fine-jewelry design, and the company mission.

Managed 4 restaurants and a call center, overseeing 25+ staff, and designed a standardized leadership process for a growing restaurant group; developed and managed staff schedules across restaurants, call center, and special events while staying within budget; consistently exceeded reservation targets and broke previous guest records for dining services.

Increased access to Supplemental Nutrition Assistance Program (SNAP) services by conducting the application process in Spanish; improved communication with underserved populations by developing bilingual resources; established partnerships with local providers to enhance convenience and access to SNAP services; enhanced efficiency of SNAP application.

Master’S Degree, Spanish Language And Literature

Bachelor’S Degree, Hispanic And Latin American Languages, Literatures, And Linguistics, General

Education record

Cpc, Coaching

High School