Audrey Carter Email & Phone Number

United States

New York, United States

• BCDR Solutions, New York, NYProject Manager Present – April 2019Responsible for planning and managing projects of various sizes and complexity. Being accountable for end to end delivery of projects including schedules.
• Solid working knowledge of AT&T suite of… Show more BCDR Solutions, New York, NYProject Manager Present – April 2019Responsible for planning and managing projects of various sizes and complexity. Being accountable for.
• Solid working knowledge of AT&T suite of products includes but not limited to:
• AVPN - MACD Processes
• BVOIP – MACD, Porting TN’s, Enhanced Features, BOE/Hub Sites Processes
• IP TOLL FREE – Advanced Features, Route IT Processes

Greater Chicago Area

• IBM Corporation/AT&T ContractorFinance and Administration Business Analyst Operated as Client Support Specialist, team member assigned to provide dedicated sales and service support for global corporations. Program.
• Appropriated ownership of the domestic and international pre and post-sale order implementation process.
• Collaborated… Show more IBM Corporation/AT&T ContractorFinance and Administration Business Analyst Operated as Client Support Specialist, team member assigned to provide dedicated sales and service support for global.
• Collaborated with Account Team on win of $7.1M, supporting Request for Proposal (RFP) and installing AT&T VPN Ethernet for 250 branch locations.
• Exceeded targeted objectives for order project cycle time and quality by 5.15%.
• Surpassed targeted objectives by managing pre- and post-sales project orders of high speed voice and data services, resulting in On-Time Performance above target by 14.22%, Average Life Cycle Time 0.2 days against 5.

• Learning & Development consultant /liaison for multiple divisons.
• Consultative L&D advising Business Leadership in the design and development of quality training/learning design solutions to meet their performance needs.
• Managing the Onboarding and Off-boarding departmental processes
• Presentations, Facilitate Q & A
• Perform high level learning needs analysis and recommend blended learning solutions, options and costs.
• Consult with Training Leads and Business Leaders… Show more

Bloomington/Normal, Illinois Area

• Learning & Development consultant /liaison for multiple Departments. Consultative approach to L&D advising the Departmental Stakeholders/Training Leads, Business Leaders in the instructional design and development for.
• Point of contact to assist Training Directors in the implementation, delivery and evaluation of training initiatives/project during the project intake process.
• Perform high level learning… Show more
• Perform high level learning needs analysis and recommend blended e-learning solutions, options and costs.
• Consult with Training Leads and Business Leaders on L&D project management plans.
• Act as liaison between the business area and vendor when outsourcing is utilized.

Greater Chicago Area

• Coordinated and guided pre and post-sale order implementation process, pre-sale product pricing, issuance of complex design/redesign of order documentation. Headed order data collection to ensure complete and accurate.
• Delivered sales and service support to Fortune 100 Companies which generated overall revenues of $500,000 to $1.3M per account.
• Reduced client order errors by creating and implementing customized customer Minimum Data Set Order… Show more Coordinated and guided pre and post-sale order implementation process, pre-sale product pricing, issuance.
• Reduced client order errors by creating and implementing customized customer Minimum Data Set Order Form.
• Assisted sales teams, assembling holistic view of client-based by maintaining records of proposals, contracts, network inventories across multiple platforms and product lines, allowing for improved sales partners.
• Provided contract interpretation, terms, and conditions as well as pricing and validation to sales and customers, determining which plans were conducive to customer needs.

Greater Chicago Area

• Premier Account front line B2B client support voice and data implementation SME resolved product and service installation challenges. Identify support trends, recommend and spearhead process and operational.
• Focused on service delivery and cost saving measures for the implementation of medium to large complex customer installations.
• Mentored and provided training for other Service Managers, resulting in improvement of the overall implementation… Show more Premier Account front line B2B client support voice and data implementation SME resolved.
• Mentored and provided training for other Service Managers, resulting in improvement of the overall implementation support process. Show less

Bachelor Of Arts (B.A.), Communication And Media Studies

Master Of Business Administration - Mba, Business Administration And Management, General

Mba

Business Administration And Management, General