Audrey Carter Email & Phone Number

United States

New York, United States

BCDR Solutions, New York, NYProject Manager Present – April 2019Responsible for planning and managing projects of various sizes and complexity. Being accountable for end to end delivery of projects including schedules & dependencies, scope, quality and risks; ensuring the work of the project is aligned with the business objectives. Provides a blend of technical and business acumen to drive the design to implementation. • Solid working knowledge of AT&T suite of… Show more BCDR Solutions, New York, NYProject Manager Present – April 2019Responsible for planning and managing projects of various sizes and complexity. Being accountable for end to end delivery of projects including schedules & dependencies, scope, quality and risks; ensuring the work of the project is aligned with the business objectives. Provides a blend of technical and business acumen to drive the design to implementation. • Solid working knowledge of AT&T suite of products includes but not limited to:• AVPN - MACD Processes• BVOIP – MACD, Porting TN’s, Enhanced Features, BOE/Hub Sites Processes• IP TOLL FREE – Advanced Features, Route IT Processes• ADI – New and MACD Order Processes• FIRST NET – Processes• SDWAN – Processes• Cloud | Cybersecurity | SIP Show less

Greater Chicago Area

IBM Corporation/AT&T ContractorFinance and Administration Business Analyst Operated as Client Support Specialist, team member assigned to provide dedicated sales and service support for global corporations. Program generated combined revenue of more than $233M. Managed multi- million-dollar AVPN projects ensuring deliverables exceed customer expectation.• Appropriated ownership of the domestic and international pre and post-sale order implementation process. • Collaborated… Show more IBM Corporation/AT&T ContractorFinance and Administration Business Analyst Operated as Client Support Specialist, team member assigned to provide dedicated sales and service support for global corporations. Program generated combined revenue of more than $233M. Managed multi- million-dollar AVPN projects ensuring deliverables exceed customer expectation.• Appropriated ownership of the domestic and international pre and post-sale order implementation process. • Collaborated with Account Team on win of $7.1M, supporting Request for Proposal (RFP) and installing AT&T VPN Ethernet for 250 branch locations.• Exceeded targeted objectives for order project cycle time and quality by 5.15%.• Surpassed targeted objectives by managing pre- and post-sales project orders of high speed voice and data services, resulting in On-Time Performance above target by 14.22% , Average Life Cycle Time 0.2 days against 5 day objective and Overall Quality exceeding target objective by 6.60%.• Screened contract implementation process, ensuring rates and discounts are applied, decreasing billing errors.• Provided process consultative support to dedicated Sales Partners which improved life-cycle project time intervals.• Joined forces for weekly calls with clients and sales partners, assisting with best practices and processes which enhanced Key Performance Indicators (KPI) results.Pre and Post Sales Support of the following AT&T Products and Services:SIP | MPLS | Cloud | MIS/PNT | eaMIS | eaVPN | AVPN | VDNA | BVoIP | IP Flex | IPTF | Toll-Free | Advanced Toll Free Features | EVPN | ANIRA | Opt-e-Man | Gig-a-Man | Sonet | Private Lines | DS1 | CRM | ASAP | Local and Long Distance Services Show less

• Learning & Development consultant /liaison for multiple divisons. • Consultative L&D advising Business Leadership in the design and development of quality training/learning design solutions to meet their performance needs.• Managing the Onboarding and Off-boarding departmental processes• Presentations, Facilitate Q & A• Perform high level learning needs analysis and recommend blended learning solutions, options and costs.• Consult with Training Leads and Business Leaders… Show more • Learning & Development consultant /liaison for multiple divisons. • Consultative L&D advising Business Leadership in the design and development of quality training/learning design solutions to meet their performance needs.• Managing the Onboarding and Off-boarding departmental processes• Presentations, Facilitate Q & A• Perform high level learning needs analysis and recommend blended learning solutions, options and costs.• Consult with Training Leads and Business Leaders on scope, timeline and training plan.• Act as liaison between the Business Area, Corporate L&D and vendor when outsourcing is utilized. Show less

Bloomington/Normal, Illinois Area

• Learning & Development consultant /liaison for multiple Departments. Consultative approach to L&D advising the Departmental Stakeholders/Training Leads, Business Leaders in the instructional design and development for the quality training/learning design solutions to meet their performance needs.• Point of contact to assist Training Directors in the implementation, delivery and evaluation of training initiatives/project during the project intake process.• Perform high level learning… Show more • Learning & Development consultant /liaison for multiple Departments. Consultative approach to L&D advising the Departmental Stakeholders/Training Leads, Business Leaders in the instructional design and development for the quality training/learning design solutions to meet their performance needs.• Point of contact to assist Training Directors in the implementation, delivery and evaluation of training initiatives/project during the project intake process.• Perform high level learning needs analysis and recommend blended e-learning solutions, options and costs.• Consult with Training Leads and Business Leaders on L&D project management plans.• Act as liaison between the business area and vendor when outsourcing is utilized.• Additionally offering consulting in curriculum development, human performance, instructor-led training, adult learning theory, instructional design, and coaching. Show less

Greater Chicago Area

Coordinated and guided pre and post-sale order implementation process, pre-sale product pricing, issuance of complex design/redesign of order documentation. Headed order data collection to ensure complete and accurate customer order information attainment.• Delivered sales and service support to Fortune 100 Companies which generated overall revenues of $500,000 to $1.3M per account.• Reduced client order errors by creating and implementing customized customer Minimum Data Set Order… Show more Coordinated and guided pre and post-sale order implementation process, pre-sale product pricing, issuance of complex design/redesign of order documentation. Headed order data collection to ensure complete and accurate customer order information attainment.• Delivered sales and service support to Fortune 100 Companies which generated overall revenues of $500,000 to $1.3M per account.• Reduced client order errors by creating and implementing customized customer Minimum Data Set Order Form.• Assisted sales teams, assembling holistic view of client-based by maintaining records of proposals, contracts, network inventories across multiple platforms and product lines, allowing for improved sales partners selling time.• Provided contract interpretation, terms, and conditions as well as pricing and validation to sales and customers, determining which plans were conducive to customer needs. • Cooperated in shared expectations sessions with internal and external customers communicating roles and responsibilities for flawless execution of orders.• Served as back up to Sales team, addressing customer technical inquiries, improving account team resolution, and response time.• Managing the daily Order and Account Maintenance activities. • Sales support and project management and focusing on product knowledge and process for IP, Data, Voice and Wireless. • Cultivating relationship building and business management. • Participated in other growth activity area industry knowledge, teamwork value, leadership, initiative and entrepreneurial thinking• Technical assistance in responding to RFPs and closing sales of additional services to existing customers. • Develop strong linkages and relationships with a variety of groups responsible for supporting services. Show less

Greater Chicago Area

Premier Account front line B2B client support voice and data implementation SME resolved product and service installation challenges. Identify support trends, recommend and spearhead process and operational improvements to remove roadblocks. • Focused on service delivery and cost saving measures for the implementation of medium to large complex customer installations. • Mentored and provided training for other Service Managers, resulting in improvement of the overall implementation… Show more Premier Account front line B2B client support voice and data implementation SME resolved product and service installation challenges. Identify support trends, recommend and spearhead process and operational improvements to remove roadblocks. • Focused on service delivery and cost saving measures for the implementation of medium to large complex customer installations. • Mentored and provided training for other Service Managers, resulting in improvement of the overall implementation support process. Show less

Bachelor Of Arts (B.A.), Communication And Media Studies

Master Of Business Administration - Mba, Business Administration And Management, General

Mba

Business Administration And Management, General