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Audrey Chatel Email & Phone Number
Digital Customer Experience Director | CX Strategy, Journey Mapping and Design Thinking
at
Schneider Electric
1 work email found
@europ-assistance.com
2 phones found area 315
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Digital Customer Experience Director | CX Strategy, Journey Mapping and Design Thinking
Location
Greater Paris Metropolitan Region, France
Company size
Who is Audrey Chatel? Overview
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Quick answer
Audrey Chatel is listed as Digital Customer Experience Director | CX Strategy, Journey Mapping and Design Thinking at Schneider Electric, a with 86059 employees, based in Greater Paris Metropolitan Region, France. AeroLeads shows a work email signal at europ-assistance.com, phone signal with area code 315, and a matched LinkedIn profile for Audrey Chatel.
Audrey Chatel previously worked as Customer Experience Strategy Director at Schneider Electric and Head of Customer Experience IQOS at Philip Morris International. Audrey Chatel holds Master Of Business Administration (M.B.A.), E-Business & Digital Marketing from De Vinci Executive Education.
Company email context
Email format at Schneider Electric
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{first_initial}{last}@europ-assistance.com
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Profile bio
About Audrey Chatel
Experienced team leader with a strong dedication to delivering exceptional customerexperiences. Dedicated & results oriented, passionate about Lean Startup (Design Thinking - Agile - Growth Hacking) with proven skills in creating and deploying international projects with cross-functional team. I thrive in complex industries and enjoy staying up-to-date withemerging trends and technologies. Above all, I am motivated by meaningful work,challenges, and the opportunity to collaborate with talented people.► Author of the Book UX Mobile (Editions ENI)Ranked:►1st in the Top 10 Most Influential CMOs on Twitter (Les Echos Solutions / MakeMeStats)►22nd in the Top 30 Most Influential French CMOs on Twitter by BrandwatchExpertises : Customer experience. Digital Business. e-Commerce. Strategic Planning. Communication & Marketing. Digital Marketing. Marketplace. Mobile Growth Hacking. Agile Scrum. Change Management & BusinessTransformation. Digital Governance. Innovation. Technology.
Listed skills include Digital Marketing, E Commerce, Mobile Devices, Marketing Strategy, and 39 others.
Current workplace
Audrey Chatel's current company
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Schneider Electric
10 roles
Audrey Chatel work experience
A career timeline built from the work history available for this profile.
Customer Experience Strategy Director
Current
Sep 2021 - Present
Head Of Customer Experience Iqos
May 2019 - Aug 2021
Digital Transformation & Customer Experience Specialist
• Consulting in Digital Transformation using Lean Start up Methodology (Design Thinking, Agile & Growth Hacking)• Start up Adviser (Strategy, Business Model, Digital Marketing, Change Management..)• Keynote speaker (UX, CX, Mobile, Marketplace, Digital Transformation, Digital Marketing..)
Sep 2017 - Apr 2019
Global Head Of Digital & Marketing
Role & Objectives > Digital & Marketing Strategy for the Home & Family Business Line> Global Home & Family Products roll-out and maintenance > Homio Business unit P&L managementKey Achievements > Overseeing Design Thinking to create new innovative products and customer experience.- Interviews, log books, user journey, personas, ideation workshops.> Business Model Generation - Market sizing, Competitive Benchmark, value proposition design, Business Plan creation and follow up.> Implementing Agile Scrum- Set up Agile Team (PO, ScrumMaster, Dev Full Stack and Dev iOS Android)- Development MVP Homio, an E-commerce Marketplace in 6 months- Development MVP Smarthome, an IOT Button for Home Assistance > Implementing Growth Hacking- Set up Data Analytics and Data Visualization - Overseeing Marketing tactics based on AAARR Framework: PR, Event, SEO, SEA, Street Marketing, Inbound, Social Media, Retargeting, Emailing...> Direct & functional team management
Apr 2016 - Aug 2017
Head Of B2C & Customer Experience
Role & Objectives > Improving Customer Experience accross all business lines (Travel, Automotive, Health, Home & Family, Conciergerie)> Defining B2C E-commerce Strategy, Governance & RoadmapKey Achievements > Evangelization on Design Thinking and Lean UX> Set up Global UX Team (Product Owner, UX & UI Designers)> Designing New Multichannel Experience for Automotive, Conciergerie and Travel> Launching Global B2C E-Commerce website for Schengen Product (EN, FR, DE, CP, RU,CN) and Acquisition strategy.> Overseeing B2C International Acquisition / Retention (SEO, SEA, Display / RTB, Affiliation, Emailing, SMS, Social, Retargeting, live chat, marketing automation...
Jan 2015 - Mar 2016
Digital Marketing & Mobile Solutions Manager
Role & Objectives > Set and lead « Digital Marketing » for the 25 subsidiaries, 8 E-Commerce > Set and lead international mobile projects (B2C/B2B2C)> Responsible of Communities website and Mobile Application> Support the presales activities local & international (RFI/RFP/Tender) Key Achievements > Digital Marketing White Book & training course organization.> Source of proposals to define local media plan on B2C strategy (SEO, SEA, affiliation, display / RTB, retargeting, emailing, social ...)> Creation and follow up International Ecommerce KPI Dashboard > Digital Marketing & UX Recommandation on B2B2 (HomeAway, Voyages-Sncf, HOP, Odigeo, Fnac, BravoFly...)> Design and Launch B2C & B2B2C Mobile application on Roadside Assistance and Travel Assistance (20 apps launchs)> Design and Launch New Mobile Responsive Website in 5 countries > New content B2C strategy (E-business, Mobile, Social Media)> Repositionning Travel Community websiteNetGlobers (.COM, .ES, .IT, .FR) and Mobile App TripOrganizer (Value Proposition, UX, Content, Digital Marketing). Increased members from 5K to 50K in 1 Year Launching new Health Community website Docticare (.UK, .IT)
Apr 2010 - Dec 2014
Author Of The Book "Ux Mobile, Les Clés De La Conception, Du Contenu Et Du Design" / Speaker
L'Expérience Utilisateur (UX) ne se résume pas au design ou à l'ergonomie mais fait partie d'un processus complet qui place l'utilisateur au centre des préoccupations. Dans un univers ultra-connecté où le mobile a pris une place prépondérante, l'Expérience Utilisateur orientée Mobile (UX Mobile) est devenue une problématique essentielle pour les stratégies d'entreprise.
Dec 2015 - Mar 2016
Founder & Ceo
Agence De Creation
> Role & Objectives > Strategic Consulting (content, positioning, goals) of internet / intranet websites.> Project Management (from creation to execution)> Freelance Management (graphic designer , webdesigner, developer)> Follow-up of the Key Performance Indicators and Analytics> Key Achievements > Launch several website Groupe Géoxia, Parthena Consultant, EIMP, Groupe Megarama, CECI, Cariatys…
Feb 2006 - Feb 2010
International Project Manager
Role & Objectives > Developing a deep understanding of the client’s business, brands, and strategic plans. > Project management (brief, creation follow up, presentation, workshop)> Timeline and budget establishment & controlKey Achievements > Managing Key Strategic Account and Project Haagen Dazs, Mount Gay Rum, Martell, Sara Lee, Elesis, Groupe Doux
Oct 2004 - Feb 2007
Team & coworkers
Colleagues at Schneider Electric
Other employees you can reach at schneider-electric.com. View company contacts for 86059 employees →
MA
Mertcan Altan
Colleague at Schneider ElectricIstanbul, Türkiye, Turkey
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SC
Shraddha Chavan
Colleague at Schneider ElectricBengaluru, Karnataka, India
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EY
Emery Yeh
Colleague at Schneider ElectricTaiwan, Province Of China
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CC
Chase Clear
Colleague at Schneider ElectricFranklin, Tennessee, United States
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WH
Wouter Huntink
Colleague at Schneider ElectricGendringen, Gelderland, Netherlands
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MA
Mustafa Ashawy
Colleague at Schneider ElectricEgypt
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TS
Tim Stegmann
Colleague at Schneider ElectricBingen, Rhineland-Palatinate, Germany
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张
张金丽
Colleague at Schneider ElectricChangping District, Beijing, China
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MK
Manohar Kumar Thummala
Colleague at Schneider ElectricGreater Hyderabad Area, India
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CA
Cécile André
Colleague at Schneider ElectricGreater Saint-Etienne Metropolitan Area, France
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Mertcan Altan
Colleague at Schneider ElectricIstanbul, Türkiye, Turkey
View →
SC
Shraddha Chavan
Colleague at Schneider ElectricBengaluru, Karnataka, India
View →
EY
Emery Yeh
Colleague at Schneider ElectricTaiwan, Province Of China
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CC
Chase Clear
Colleague at Schneider ElectricFranklin, Tennessee, United States
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WH
Wouter Huntink
Colleague at Schneider ElectricGendringen, Gelderland, Netherlands
View →
MA
Mustafa Ashawy
Colleague at Schneider ElectricEgypt
View →
TS
Tim Stegmann
Colleague at Schneider ElectricBingen, Rhineland-Palatinate, Germany
View →
张
张金丽
Colleague at Schneider ElectricChangping District, Beijing, China
View →
MK
Manohar Kumar Thummala
Colleague at Schneider ElectricGreater Hyderabad Area, India
View →
CA
Cécile André
Colleague at Schneider ElectricGreater Saint-Etienne Metropolitan Area, France
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2 education records
Audrey Chatel education
Master Of Business Administration (M.B.A.), E-Business & Digital Marketing
De Vinci Executive Education
Master Of Communication, Communication And Media Studies
Esgci
FAQ
Frequently asked questions about Audrey Chatel
Quick answers generated from the profile data available on this page.
What company does Audrey Chatel work for?
Audrey Chatel works for Schneider Electric.
What is Audrey Chatel's role at Schneider Electric?
Audrey Chatel is listed as Digital Customer Experience Director | CX Strategy, Journey Mapping and Design Thinking at Schneider Electric.
What is Audrey Chatel's email address?
AeroLeads has found 1 work email signal at @europ-assistance.com for Audrey Chatel at Schneider Electric.
What is Audrey Chatel's phone number?
AeroLeads has found 2 phone signal(s) with area code 315 for Audrey Chatel at Schneider Electric.
Where is Audrey Chatel based?
Audrey Chatel is based in Greater Paris Metropolitan Region, France while working with Schneider Electric.
What companies has Audrey Chatel worked for?
Audrey Chatel has worked for Schneider Electric, Philip Morris International, Agents Digitaux, Europ Assistance, and Editions Eni.
Who are Audrey Chatel's colleagues at Schneider Electric?
Audrey Chatel's colleagues at Schneider Electric include Mertcan Altan, Shraddha Chavan, Emery Yeh, Chase Clear, and Wouter Huntink.
How can I contact Audrey Chatel?
You can use AeroLeads to view verified contact signals for Audrey Chatel at Schneider Electric, including work email, phone, and LinkedIn data when available.
What schools did Audrey Chatel attend?
Audrey Chatel holds Master Of Business Administration (M.B.A.), E-Business & Digital Marketing from De Vinci Executive Education.
What skills is Audrey Chatel known for?
Audrey Chatel is listed with skills including Digital Marketing, E Commerce, Mobile Devices, Marketing Strategy, User Experience, Social Media, Web Analytics, and Team Management.
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