Audrey Chatel
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Audrey Chatel Email & Phone Number

Digital Customer Experience Director | CX Strategy, Journey Mapping and Design Thinking at Schneider Electric
Location: Greater Paris Metropolitan Region, France, France 10 work roles 2 schools
1 work email found @europ-assistance.com 2 phones found area 315 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email a****@europ-assistance.com
Direct phone (315) ***-****
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Current company
Schneider Electric
Role
Digital Customer Experience Director | CX Strategy, Journey Mapping and Design Thinking
Location
Greater Paris Metropolitan Region, France, France
Company size
86059 employees

Who is Audrey Chatel? Overview

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Audrey Chatel is listed as Digital Customer Experience Director | CX Strategy, Journey Mapping and Design Thinking at Schneider Electric, a company with 86059 employees, based in Greater Paris Metropolitan Region, France, France. AeroLeads shows a work email signal at europ-assistance.com, phone signal with area code 315, and a matched LinkedIn profile for Audrey Chatel.

Audrey Chatel previously worked as Customer Experience Strategy Director at Schneider Electric and Head of Customer Experience IQOS at Philip Morris International. Audrey Chatel holds Master Of Business Administration (M.B.A.), E-Business & Digital Marketing from De Vinci Executive Education.

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Email format at Schneider Electric

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{first_initial}{last}@europ-assistance.com
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Profile bio

About Audrey Chatel

Experienced team leader with a strong dedication to delivering exceptional customerexperiences. Dedicated & results oriented, passionate about Lean Startup (Design Thinking - Agile - Growth Hacking) with proven skills in creating and deploying international projects with cross-functional team. I thrive in complex industries and enjoy staying up-to-date withemerging trends and technologies. Above all, I am motivated by meaningful work,challenges, and the opportunity to collaborate with talented people.► Author of the Book UX Mobile (Editions ENI)Ranked:►1st in the Top 10 Most Influential CMOs on Twitter (Les Echos Solutions / MakeMeStats)►22nd in the Top 30 Most Influential French CMOs on Twitter by BrandwatchExpertises : Customer experience. Digital Business. e-Commerce. Strategic Planning. Communication & Marketing. Digital Marketing. Marketplace. Mobile Growth Hacking. Agile Scrum. Change Management & BusinessTransformation. Digital Governance. Innovation. Technology.

Listed skills include Digital Marketing, E Commerce, Mobile Devices, Marketing Strategy, and 39 others.

Current workplace

Audrey Chatel's current company

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Schneider Electric
Schneider Electric
Digital Customer Experience Director | CX Strategy, Journey Mapping and Design Thinking
Paris, FR
Website
schneider-electric.com
Employees
86059
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10 roles

Audrey Chatel work experience

A career timeline built from the work history available for this profile.

Digital Customer Experience Director | Cx Strategy, Journey Mapping And Design Thinking

Schneider Electric

Paris, FR

Customer Experience Strategy Director

Current
Schneider Electric

Rueil Malmaison, Paris, FR

Sep 2021 - Present

Digital Transformation & Customer Experience Specialist

Agents Digitaux

Paris, Ile De France, FR

  • Consulting in Digital Transformation using Lean Start up Methodology (Design Thinking, Agile & Growth Hacking)
  • Start up Adviser (Strategy, Business Model, Digital Marketing, Change Management..)
  • Keynote speaker (UX, CX, Mobile, Marketplace, Digital Transformation, Digital Marketing..)
Sep 2017 - Apr 2019

Global Head Of Digital & Marketing

Europ Assistance

Paris, Ile-de-France, FR

Role & Objectives > Digital & Marketing Strategy for the Home & Family Business Line> Global Home & Family Products roll-out and maintenance > Homio Business unit P&L managementKey Achievements > Overseeing Design Thinking to create new innovative products and customer experience.- Interviews, log books, user journey, personas, ideation workshops.>.

Apr 2016 - Aug 2017

Head Of B2C & Customer Experience

Europ Assistance

Paris, Ile-de-France, FR

Role & Objectives > Improving Customer Experience accross all business lines (Travel, Automotive, Health, Home & Family, Conciergerie)> Defining B2C E-commerce Strategy, Governance & RoadmapKey Achievements > Evangelization on Design Thinking and Lean UX> Set up Global UX Team (Product Owner, UX & UI Designers)> Designing New Multichannel Experience for.

Jan 2015 - Mar 2016

Digital Marketing & Mobile Solutions Manager

Europ Assistance

Paris, Ile-de-France, FR

Role & Objectives > Set and lead « Digital Marketing » for the 25 subsidiaries, 8 E-Commerce > Set and lead international mobile projects (B2C/B2B2C)> Responsible of Communities website and Mobile Application> Support the presales activities local & international (RFI/RFP/Tender) Key Achievements > Digital Marketing White Book & training course.

Apr 2010 - Dec 2014

Author Of The Book "Ux Mobile, Les Clés De La Conception, Du Contenu Et Du Design" / Speaker

Editions Eni

Saint-Herblain Cedex, FR

L'Expérience Utilisateur (UX) ne se résume pas au design ou à l'ergonomie mais fait partie d'un processus complet qui place l'utilisateur au centre des préoccupations. Dans un univers ultra-connecté où le mobile a pris une place prépondérante, l'Expérience Utilisateur orientée Mobile (UX Mobile) est devenue une problématique essentielle pour les stratégies.

Dec 2015 - Mar 2016

Founder & Ceo

Agence De Creation

> Role & Objectives > Strategic Consulting (content, positioning, goals) of internet / intranet websites.> Project Management (from creation to execution)> Freelance Management (graphic designer, webdesigner, developer)> Follow-up of the Key Performance Indicators and Analytics> Key Achievements > Launch several website Groupe Géoxia, Parthena Consultant.

Feb 2006 - Feb 2010

International Project Manager

Brand Union

London, GB

Role & Objectives > Developing a deep understanding of the client’s business, brands, and strategic plans. > Project management (brief, creation follow up, presentation, workshop)> Timeline and budget establishment & controlKey Achievements > Managing Key Strategic Account and Project Haagen Dazs, Mount Gay Rum, Martell, Sara Lee, Elesis, Groupe Doux

Oct 2004 - Feb 2007
Team & coworkers

Colleagues at Schneider Electric

Other employees you can reach at schneider-electric.com. View company contacts for 86059 employees →

PP Praveen Prakash Praveen Prakash Colleague at Schneider Electric Bengaluru, Karnataka, India, India View → RS Radhika S Radhika S Colleague at Schneider Electric Bengaluru, Karnataka, India, India View → MN Mohammed Nooruddin Mohammed Nooruddin Colleague at Schneider Electric Hyderabad, Telangana, India, India View → DR David Reime David Reime Colleague at Schneider Electric Oslo, Oslo, Norway, Norway View → AM Antonio Mendia Antonio Mendia Colleague at Schneider Electric El Paso, Texas, United States, United States View → LL Lyndsy Lahrman Lyndsy Lahrman Colleague at Schneider Electric Franklin, Tennessee, United States, United States View → GP Goutham Pasupuleti Goutham Pasupuleti Colleague at Schneider Electric Hyderabad, Telangana, India, India View → SR Smitha Rai Smitha Rai Colleague at Schneider Electric Bangalore Urban District, India, India View → SA Sumia Ali Sumia Ali Colleague at Schneider Electric Baghdad, Baghdad Governorate, Iraq, Iraq View → XM Xolisile Masilela Xolisile Masilela Colleague at Schneider Electric Pretoria, Gauteng, South Africa, South Africa View →
2 education records

Audrey Chatel education

Master Of Business Administration (M.B.A.), E-Business & Digital Marketing

De Vinci Executive Education

Master Of Communication, Communication And Media Studies

Esgci
FAQ

Frequently asked questions about Audrey Chatel

Quick answers generated from the profile data available on this page.

What company does Audrey Chatel work for?

Audrey Chatel works for Schneider Electric.

What is Audrey Chatel's role at Schneider Electric?

Audrey Chatel is listed as Digital Customer Experience Director | CX Strategy, Journey Mapping and Design Thinking at Schneider Electric.

What is Audrey Chatel's email address?

AeroLeads has found 1 work email signal at @europ-assistance.com for Audrey Chatel at Schneider Electric.

What is Audrey Chatel's phone number?

AeroLeads has found 2 phone signal(s) with area code 315 for Audrey Chatel at Schneider Electric.

Where is Audrey Chatel based?

Audrey Chatel is based in Greater Paris Metropolitan Region, France, France while working with Schneider Electric.

What companies has Audrey Chatel worked for?

Audrey Chatel has worked for Schneider Electric, Philip Morris International, Agents Digitaux, Europ Assistance, and Editions Eni.

Who are Audrey Chatel's colleagues at Schneider Electric?

Audrey Chatel's colleagues at Schneider Electric include Praveen Prakash, Radhika S, Mohammed Nooruddin, David Reime, and Antonio Mendia.

How can I contact Audrey Chatel?

You can use AeroLeads to view verified contact signals for Audrey Chatel at Schneider Electric, including work email, phone, and LinkedIn data when available.

What schools did Audrey Chatel attend?

Audrey Chatel holds Master Of Business Administration (M.B.A.), E-Business & Digital Marketing from De Vinci Executive Education.

What skills is Audrey Chatel known for?

Audrey Chatel is listed with skills including Digital Marketing, E Commerce, Mobile Devices, Marketing Strategy, User Experience, Social Media, Web Analytics, and Team Management.

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