Audrey Consul Email & Phone Number

Manila, NCR, PH

• Conducted analyses and opportunity sizing to define addressable markets and operational opportunities for improvements.
• Developed compelling dashboards and automated reporting related to key performance metrics.
• Communicated results and influenced key decisions makers, including engineering, and business leaders.
• Generated reports and visualized data to be used by different teams.

• Provided technical expertise, leadership, and product coordination to maintain and enhance support operations.
• Researched, Identified, and recommended tools and applications that can further scale and improve team performance and customer satisfaction. Onboarded and trained customer-facing team members.
• Managed issue escalations from the team and coordinates with correct department to aid resolution.
• Lead any data analysis needed within the team. (Forecasting KPI’s, Retention Data, Documentation Analysis, etc.)
• Maintains knowledge of developments, trends, and best practices to customer service in the industry

• Coordinated with over 2,000 merchants to grow their businesses by providing technical expertise to their day-to-day inquiries who are at different points on their customer lifecycle.
• Became a product expert, drove product education with merchants and led them to value.
• Served as the voice of the merchant internally by engaging in product discussions and translating customer usage and feedback into actionable insights and feature ideas.

• Ensured continuity of operations by establishing and observing the team’s adherence to Standard Operating Procedures (SOP) for all Sorting Centers and 4PL Partners.
• Provided product training to hub supervisors and staff for all new product releases and feature improvements. Responded to system queries and perform troubleshooting for all encountered bug and issues.
• Conducted competitive analysis and various research to identify solutions to improve sorting center productivity. Recommended product improvements and conduct User Acceptance Testing (UAT) to improve operational.

Managed 6 Team Heads and 20 Publicity and Creatives Staffs. Handled social media platforms of the organization and increased post engagements by 15%. Developed a system to ensure posting and creating publicity materials are scheduled and completed on time.

Managed 9 Creatives and Technical Staffs, and increased the produced publicity materials by 20% from the previous year. Conceptualized publicity materials that would increase engagements and influence the faculty to join the different activities and events for the organization. Directed and Organized the Engineering Film Festival, having over 60.

Analyzed the Operating Procedures done within the sorting warehouses and conducted time and motion study. Process Analysis, Mapping, and Documentation for the three (3) Sorting Warehouses.

Produced publicity materials for every event to promote the organization. Coordinated with the Documentations Committee on photo/video coverage published after the events. Organized the Industrial Engineering Nationwide Congress and Leadership Summit, with over 300 participants.