♦ Provide a hybrid approach of Waterfall and Agile project management for end-to-end delivery of ServiceNow ITSM, ITOM and ITBM products.♦ Execute on all phases of the SDLC from internal and client kickoff, planning and design, prioritization of requirements for development, monitoring and control of scope, budget and timeline, risk mitigation, fulfillment of Change Requests as required, facilitation of scrum ceremonies, deployment readiness, change enablement, production and post production support. ♦ Acting as managed services engagement manager to provide services for system patching, upgrades, health checks, and next tier level resolution of incidents.♦ Manage an annual net revenue of over $3M for professional services and managed services engagements while ensuring and maintaining positive client satisfaction through each project. ♦ Enabled CDI to close an annual deal of $1.26M through consistent and successful execution of all projects in a client’s ServiceNow implementation roadmap.♦ Selected to be in an elite focus group to provide next level ServiceNow product experience, fine tuning the way CDI delivers digital transformation with a projected efficiency improvement of 10% across $25M.♦ Provide program management across projects with 40+/- CDI resources producing billable work ensuring that hours remain within weekly allocations.♦ Create and update program status dashboards to provide the project team and key stakeholders visibility in progress through all active workstreams.♦ Create and update steering committee presentations to review with executive stakeholders to highlight accomplishments and raise issues that require attention and decisions to progress program initiatives.♦ Enabled client’s workforce to move away from disparate systems and use of spreadsheets by implementing ServiceNow.♦ Mentor and provide coaching for the PMO.

• Developed and presented business case to acquire $8M in capital for Disney ABC Television Group’s Ad Sales teams to consolidate ad technology.• Led and managed the Disney CRM program, which sought to consolidate various business units into a single instance of the Salesforce platform enabling the ad sales organization to sell cross-network and cross-platform and provide leadership a view of their revenue pipeline.• Managed internal and external resources responsible for delivering master data management, data migration and integrations for 3rd party sales systems such as OnAir, WideOrbit, and JDA. Utilized a combination of waterfall and agile methodologies to deliver software solutions to the organization.• Managed vendor onboarding process from start to finish by partnering with Sourcing and Legal teams to develop 3rd party implementation Scope of Work contracts, evaluating RFI / RFPs, and performing vendor selection. • Authored and maintained all project artifacts including project charter/scope, project plan, detailed and executive level status reports, risk/issue/action/decision logs, RACI table, resource plan, and budget tracking. • Collaborated with project leads in various work streams to identify capital and operating costs for implementation partners, hardware, resource augmentation, support, training, and travel.

• Championed project governance within Technology & Operations (T&O) and ABC News for all active projects, which included training and coaching project managers, and creating efficiencies in information gathering, reporting and workflows. • Managed and tracked the portfolio of capital projects through its life cycle with project owners. Led bi-weekly status meetings with executive leadership to highlight accomplishments, review future milestones, identify risks, and develop mitigation strategies.• Designed and implemented new capital funding request process in Workfront, to streamline the process enabling our business partners to achieve their major goals more quickly and eliminated the use of offline spreadsheets, therefore reducing data loss, and creating a better user experience for our business partners.• Created 5 year and annual capital planning templates. Worked with executive leadership to populate and vet out the projected capital requests to submit to Finance. Guided project owners in completing Capital Expenditure Requests and facilitated approval process for funding projects.• Determined and closed the communication gap between Project Managers, Finance, and Fixed Assets to ensure timely capitalization for all completed projects. • System administrator for Workfront, a project management tool that serves as a central repository for capital planning and project tracking for T&O and ABC News.

• Managed multiple small-to-large scale projects for 18 clients in various industries across the Tri-State area with budgets ranging from $20K to $400K resulting in a total revenue of $2M.• Managed implementations of Cisco based solutions through its entire project life cycle from project initiation through implementation, and delivered final solutions on time and under budget resulting in the increase of gross profit by 10% on average. • Conducted project initiation meetings, controlled scope, budget, schedule, internal and external resource management, risk mitigation, and provided status reports to the PMO and stakeholders, ensuring requirements were met beyond expectations. • Led successful network, unified communications, and wireless technology deployments allowing companies to take advantage of utilizing new features, functionality, and interoperability with other applications providing a common platform for remote offices and introduce mobility services to enable users to work from home for improved collaboration between their employees.• Acted as an extension to the sales team post-project kickoff to maintain customer satisfaction and retention for future engagements. Managed change orders for customers requesting for additional professional services to existing project. • Supported companies in the following industries: Apparel and Fashion, Consumer Goods, Financial Services, Healthcare and Medical Technology, Insurance, Life Science and Semiconductor, Mechanical and Electrical Consulting Firm, Media Publishing, leading Merchant Energy Company, Residential and Commercial Real Estate Development, University – Higher Education.

• Global IP Telephony Service Owner, working directly with engineers on infrastructure design, supporting model development, service catalog development, project plan templates, and project roadmaps. Facilitated various aspects of physical deployments from conception of project to implementation for 33 sites globally to increase efficiency and allow for additional call cost savings company-wide.• Developed business cases and project plans for all core and service enhancements for Cisco IP Telephony and Avaya projects through a prioritization process totaling the amount of $5.7M. • Translated business user concepts and requirements into technical specifications to develop design and migration plan. Directed small and large teams consisting of engineering, operations, and external vendors to drive milestone completion and reported status of projects to executive leadership and stakeholders to ensure clients requirements are met beyond expectation. • Delivered critical projects on-time from project initiation through post-implementation support and testing. Provided analysis, planning, evaluation, recommendation and installation of products and services such as data, voice, video, wireless, and cabling for site relocations, mergers and acquisitions.• Led all telecommunications tasks associated to an innovative Merck Space pilot to allow reverse hoteling and virtualized work streams to drive functionality and operational efficiency. • Initiated strategic sourcing of commoditized operational functions of projects with vendors such as Dimension Data, HCL, and Blair Park Services.• Served as COMET Champion for the Technology Services organization to assist colleagues in any SAP related tasks such as creating purchase orders, appropriation requests for funding, approving invoices, tracking orders, etc.

Established solutions for short term and long term LAN/WAN connectivity, created Scope of Work (SOW) documentation to obtain and negotiate pricing with various vendors for network equipment, voice and data connectivity, and wireless access for eight (8) site acquisitions and relocations.Facilitated five (5) Cisco IPT site migrations beginning to end.Migrated 60 sites globally from a private line network to the MPLS network.Produced the utilization and latency maps for pre-MPLS migration and post- MPLS migration to compare past and present metrics. Utilized the SWOT (strengths, weaknesses, opportunities and threats) evaluation tool to provide management possible solutions to problems and how to optimize the organization.Produced the Network Infrastructure Engineering and Operations website to allow easy access to Standard Operating Procedures and Guidelines to team members and customers.

Directed Network Engineering Services for site moves, acquisition, and closure projects, which includes project managing the installation or consolidation of infrastructure, data and voice connectivity.Documented Network and Performance Management Requirements for the MPLS Services Request for Proposal to base future monitoring services and initiate negotiations between Merck and MPLS service suppliers.Facilitated and coordinated all aspects of the network management product evaluations and provided recommendations for Merck's network monitoring environment to support the MPLS network.Developed the latency matrix overview for executive management to gauge vendor execution and performance measurements for the MPLS migration.Responsible for Concord E-Health and CiscoWorks application administration to ensure ongoing availability and performance of Merck’s Global Infrastructure resources.Authored the Concord E-Health Reporting Guide to provide customers with step-by-step instructions on how to discover/retire devices, add elements to corresponding groups and update patches.Authored the CiscoWorks Administration Guide to provide customers with step-by-step instructions on how to add individual or multiple devices using a template, and how to troubleshoot device attribute errors.

Imaged switches, configured and set up Vendor VLANs for conferences/training/meetings. Monitored Netbotz environmental device and upgraded software on Nortel Contivity VPN switch. Implemented Gigabit equipment for new 13.8 Terabyte NAS/SAN/BU Server consolidation LAN upgrade and migrated servers to new MDF. Tested present and post connectivity settings of migrated production servers

Tested remote network elements coupled into the surveillance systems using VSM gateways. Recorded testing sessions with NetExpert, Xpercom, and Remedy ticket system checklist. Determined faults in test group and presented findings to management.

Installed new PC desktops, laptops, and hardware peripherals for new or relocated employees. Tracked, maintained, and closed changes and problems with resolutions using Peregrine. Resolved software and hardware problems through telephone, desktop support, or remote control access via SMS.

Generated budget reports for Latin America in SAP Business Warehouse. Developed business layouts for Thailand in SAP. Programmed in Visual Basic Application and developed layouts using Excel. Performed query analysis that integrated main system data with user input.