Mid-career customer experience and marketing professional with expertise in customer success management, lifecycle marketing, content marketing, social media marketing, and strategic communications. Successfully managed several departments and portfolios at a medium size healthcare provider (>200 employees) including up to 16 direct reports. Proven success in each role led to promotions from a frontline healthcare provider to a member of the corporate management team. Regularly coordinated lifecycle marketing strategy and customer experience design with the company’s C-suite executives. Known for outstanding communication and project management skills. Team player who takes pride in organizational success over individual recognition. Medically trained with experience in pediatrics, emergency medicine, and mental/behavioral health.