Audrey Forier Email & Phone Number

Chicago, Illinois, United States

- Led complete end-to-end engagement according to scope and client’s feedback for 20 clients with a 28M total portfolio, guiding the team to meet client goals, expectations and project outcomes through the entire project lifecycle. - Developed innovative processes for client chargebacks from manual procedures to automatic procedures, decreasing time spent on chargebacks by 50%. - Executed day-to-day decisions with substantial impact on client relationship and project success, consulting with other key project stakeholders as needed and ultimately contributing to 100% of project goals met.- Provided ongoing coaching and feedback to team members and fellow engagement leaders, including focus on essential client engagement skill sets such as maintaining high client communication standards.- Effectively owned and navigated client issues and escalations to satisfactory timely resolution.- Contributed to organization thought leadership by sharing opportunities for delivery optimization and market demand.

- Owned scoping and project intake across 10+ clients, including requirements and resource identification/allocation for special projects. - Grew deep knowledge base of creative strategy and objectives on all projects and provided substantive feedback on all deliverables, including creative, testing plans, QA, production and execution.- Developed project management and delivery standards across all special projects; mentoring 10+ junior team members so that all projects are delivered on time, on budget and with 100% satisfaction rate.- Collaborated with internal teams to ensure clear project objectives, requirements, and expectations.- Consulted on development of Quarterly Business Reviews and contributed to developing strategic materials for presentation. Analyzed metrics to determine campaign success and provided strategic recommendations. - Attended, participated and provided feedback at all client status meetings.

Chicago, Illinois

- Successfully launched 4 new client email programs from the ground up, introducing new processes, aligning resources on program goals and generating a 4M/40% increase in company profit. - Produced project estimates and timelines with client and internal teams to ensure clear and documented requirements.- Simplified client interactions by being the single point of contact to understand their needs and keeping them informed on project deliverables and progress. - Ensured alignment between internal/external team members to facilitate successful regular/ad-hoc campaign launch. - Developed robust training materials and managed the training of 4+ new hires.

Chicago, Il

-Build project estimates and timelines for programs, including all other documents that are essential for program success. -Collaborate with internal teams to ensure that all project objectives and requirements are understood to meet expectations. -Develop client relationships through written and verbal communications. -Maintain client relationships through Quarterly Business Reviews and contribute to developing strategic materials for presentation. -Participate in quarterly travel for business meetings. -Recommend and produce new process improvements to benefit client and internal objectives. -Administer weekly/bi-weekly client status meetings and delivering/disbursing meeting notes.-Analyze metrics to determine campaign success.-Assist in training new hires.

Inverness, Il

Vernon Hills, Illinois

-Collaborated on the development of results driven by integrated marketing strategies for top revenue generating technology partners.-Developed documentation for the RFP (Request for Proposal) selection process for new tradeshow properties and management companies.-Pro-creation of partner profiles to facilitate advertising sales with new or returning clients.

Wauconda, Il

-Responsible for overall dining experience and drove results through speedy and reliable customer service.-Trained new hire on customer service, POS (Point of Sale) System, and current best practices.

Schaumburg, Il

-Provided recommendations on merchandise selection to drive higher customer satisfaction ratings.

Chicago, Il

-Ownership of processing and review of over 100 insurance claims per day.-Led timely distribution of insurance claims to insurance companies.