Audrey Friedman Email & Phone Number

San Francisco Bay Area

Complex, multifaceted role encompassing leadership, change management, and business-critical functions in support of an operationally efficient, high-performance, evolving environment. GoGo helps older adults live independently in their homes for as long as possible. GoGo is now relied upon by hundreds of thousands of older adults throughout the United States, Australia & Canada.

San Francisco Bay Area

- Oversee over 100+ employees & contractors within the US, Mexico & Asia- Created and maintained budgets & expense funnels for all 7+ departments within Operations- Document processes and created all SOPs based on data analysis - In charge of scheduling over 100+ employees and contractors- Helped recruit & onboard hundreds of new hires - Created all employee handbooks - Created training materials - Created our newsletter, the GoGoGazette, and used SaaS software… Show more - Oversee over 100+ employees & contractors within the US, Mexico & Asia- Created and maintained budgets & expense funnels for all 7+ departments within Operations- Document processes and created all SOPs based on data analysis - In charge of scheduling over 100+ employees and contractors- Helped recruit & onboard hundreds of new hires - Created all employee handbooks - Created training materials - Created our newsletter, the GoGoGazette, and used SaaS software (MailChimp, Hubspot) to communicate with our clients Show less

San Francisco Bay Area

- Helped clients order rides. - Coordinated transportation needs between drivers & clients. - Helped with billing issues, customer complaints & concerns. - Created all training manuals and trained all initial training classes.

Miami, Florida, United States

Needle is a unique, engaging online platform software that takes online customer support to a whole new level. It allows advocates to truly form a bond with consumers, as genuine fans of the brand you're working for. Enthusiastic consumer-to-consumer sales is a weapon that is still underutilized! - Built trust & rapport with customers to increase sales!- Helped with full-cycle recruiting. Interviewed, trained, and mentored new advocates. - Helped up to 5 clients at a time with… Show more Needle is a unique, engaging online platform software that takes online customer support to a whole new level. It allows advocates to truly form a bond with consumers, as genuine fans of the brand you're working for. Enthusiastic consumer-to-consumer sales is a weapon that is still underutilized! - Built trust & rapport with customers to increase sales!- Helped with full-cycle recruiting. Interviewed, trained, and mentored new advocates. - Helped up to 5 clients at a time with styling & sizing concerns, billing inquiries, and general customer service responsibilities. Show less

Miami, Florida, United States

- Helped form meaningful relationships between the American Apparel brand and consumers to increase trust, excitement, and sales.- Performed customer service responsibilities for up to 5 customers at a time. - Promoted American Apparel via social media.

Developed social media campaigns and tactical plans from start to implementation. Manage Coordinator team members, social media coordinators who helped assist with building content calendars, daily posting across various platforms, community and asset management. Sought out top influences for content and work collaboratively across all teams to cultivate relationships with those influencers.Track & report performance of social media marketing campaigns. Answered customer… Show more Developed social media campaigns and tactical plans from start to implementation. Manage Coordinator team members, social media coordinators who helped assist with building content calendars, daily posting across various platforms, community and asset management. Sought out top influences for content and work collaboratively across all teams to cultivate relationships with those influencers.Track & report performance of social media marketing campaigns. Answered customer inquiries via e-mail. Show less

Miami, Florida, United States

Xbox 360 & Xbox One. Assisted customers with billing inquiries, and helped troubleshoot system & connectivity issues and hardware issues. I also assisted with coordinating repairs. The hardware department had just returned to the US after being outsourced so there were no training materials given to us - I created the hardware training document for my team which helped management create SOPs.