Audrey Ho Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

London, Gb

London, Gb

Lead a global team focused on delivering high quality customer education knowledge assets, programs and services. Responsible for the development and delivery of product documentation, eLearning videos, content and product UI localization, product learning certification programs, live customer training and consulting services.

‣ Define and execute a cohesive customer education strategy across all knowledge and training assets including video eLearning, product documentation and release notes as well as content and product UI localization‣ Develop a global collective of talented leaders, instructional designers, technical writers, and training experts that enable our team to scale our efforts to support a rapidly growing portfolio of higher-ed tech SaaS products on aggressive agile development cycles

‣ Lead a global team of instructional designers developing product eLearning content using Articulate and Camtasia‣ Align customer learning strategy to closely support project implementation scale-up needs and build a robust self-service learning model alongside a rollout of Cornerstone LMS to support product skills certification

‣ Managed several complex software implementation projects simultaneously in a highly matrixed environment, including successfully deploying the first multi-year consortia implementation project in the Americas‣ Developed and enhanced project tracking tools that improved internal coordination and communication processes‣ Worked closely with internal and external stakeholders to align data requirements, configuration setup, mitigate risks, resolve issues, training needs and negotiate development priorities

Las Vegas, Nv, Us

Managed multiple video slot and networked slot game projects in an agile and highly matrixed organization, working with developers, artists, game designers, QA analysts, sound and mechanical engineers

Thousand Oaks, Ca, Us

‣ Provided systems support for the corporate library at a large biotech company‣ Implemented a link resolver tool that enabled direct-to-article functionality for electronic resources used by corporate researchers and scientists

‣ Implemented digital library software products in both consultant and project management capacities‣ Delivered on-site training services to customers

New Haven, Ct, Us

‣ Primary trainer for the library's technical staff (~650 in total) as part of a large-scale software migration and implementation project‣ Developed custom training content and help guides for adult learners bridging the gap from command-line to GUI interfaces

Masters, Information Science

Ba, English