Audrey Hebson Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

**Strategic Planning:** Develop and implement long-term strategies for our logistics and program management processes in order to scale the business.**Program Development:** Oversee the creation and continuous improvement of leadership training implementations with various clients across multiple industries.- **Team Management:** Lead and mentor a team of.

Chicago, IL

- Manages complete database of leads- Develops projections/forecasts - Develops schedules, checklists, and daily call sheets- Develops/edits operations manual of all relevant sales activities- Manages profit & loss statements, tracking expenses, bookkeeping- Creates and maintains sales pipelines- Develops and delivers reports on lead sources, production.

Chicago, IL

- Ensured sales, marketing, and research strategies move forward with manageable goals. - Oversaw business procedures and improved operational efficiency.- Provided strategic input on messaging and positioning for a variety of projects- Designed dynamic and engaging marketing communications for clients and partners- Developed and maintained communication.

Chicago, IL

• The Liautaud Institute is a research and consulting startup focused on corporate training in emotional intelligence techniques for self-managed teams. As program manager, I manage all program logistics from.
• Analyzes operational, financial and program data using multiple statistical applications
• Constructs and maintains client databases for multiple learning programs and assessments.
• Formats, writes and edits content for all instructor and participant materials including job aids, interactive Instructor guides, marketing communications, and registration material for public and corporate clients.
• Manages the timely execution of formal consulting reports for multiple companies on program outcomes and learning process compliance.
• Directs all logistics for multiple training programs from launch through graduation with most programs running from one year to three months.Client Relations

Chicago, IL

• Trump International Hotel & Tower Chicago is a luxury hotel and residential tower, and 1 of only 3 Chicago hotels to have the Forbes 5-Star designation (Forbes’ highest rating). As In-Room Dining Coordinator, I handled.
• Took dining orders from hotel and residential customers over the phone, while using Forbes’ Five-Star standards to create a luxurious guest experience
• Managed office inventory
• Took complaints and special requests from guests and communicated them with managers, servers, and kitchen staff
• Supervised all in-room dining tasks when managers were absent

Chicago, IL

• I managed all VIP guest preferences at the Trump Hotel and communicated said preferences with all customer contact departments.
• Maintained a database of guest preferences and communicated with Sales, Food and Beverage, and Front Office teams to ensure those preferences were carried out
• Researched service needs of high-profile guests and shared results daily to the executive committee in a PowerPoint presentation.
• Created onboarding technical training manual and conducted training sessions for new staff.
• Contacted guests prior to arrival (by phone or email) in order to arrange transportation and provide a personalized guest experience
• Coordinated amenities for VIP customers

Dayton, Ohio Area

• Built and maintained a database of frequent guests
• Checked guests in and out, while safeguarding confidential guest information
• Monitored occupancy projections to adjust staffing
• Resolved guest complaints personally or by communicating with other departments