Audrey Hebson Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

**Strategic Planning:** Develop and implement long-term strategies for our logistics and program management processes in order to scale the business.**Program Development:** Oversee the creation and continuous improvement of leadership training implementations with various clients across multiple industries.- **Team Management:** Lead and mentor a team of program managers, ensuring high performance and professional growth.**Client Delight:** Build and maintain strong relationships with key clients, understanding their leadership development needs.- **Quality Assurance:** Establish and maintain quality standards for all leadership training programs.**Budget Management:** Oversee program budgets, ensuring cost-effectiveness while maintaining high-quality delivery.**Performance Metrics:** Develop and track key performance indicators (KPIs) for program success and impact.- **Innovation:** Stay current with project management trends and integrate innovative approaches into programs.**Cross-functional Collaboration:** Work closely with sales, marketing, and operations teams to ensure program success.**Reporting:** Provide regular updates to senior management on program performance and strategic initiatives.

Chicago, Il

- Manages complete database of leads- Develops projections/forecasts - Develops schedules, checklists, and daily call sheets- Develops/edits operations manual of all relevant sales activities- Manages profit & loss statements, tracking expenses, bookkeeping- Creates and maintains sales pipelines- Develops and delivers reports on lead sources, production numbers, & ROI - Develops customized communications/gifts for high-value clients- Manages marketing plan- Personally oversees and streamlines processes- Develops storage system for all sales processes and training materials- Coordinates incoming leads- Plans/coordinates special events

Chicago, Il

- Ensured sales, marketing, and research strategies move forward with manageable goals. - Oversaw business procedures and improved operational efficiency.- Provided strategic input on messaging and positioning for a variety of projects- Designed dynamic and engaging marketing communications for clients and partners- Developed and maintained communication strategy to update partners and project managers on changes in project direction- Managed and developed workflow for key company initiatives

Chicago, Il

The Liautaud Institute is a research and consulting startup focused on corporate training in emotional intelligence techniques for self-managed teams. As program manager, I manage all program logistics from registration to completion for multiple programs at once, in various industries, including software development, manufacturing, healthcare, food service, and hospitality.Program Management• Analyzes operational, financial and program data using multiple statistical applications• Constructs and maintains client databases for multiple learning programs and assessments. • Formats, writes and edits content for all instructor and participant materials including job aids, interactive Instructor guides, marketing communications, and registration material for public and corporate clients.• Manages the timely execution of formal consulting reports for multiple companies on program outcomes and learning process compliance.• Directs all logistics for multiple training programs from launch through graduation with most programs running from one year to three months.Client Relations• Serves as first point of contact for consultants, trainers and corporate clients on all program logistics.• Builds and designs dynamic program feedback reports for clients based on assessment data.• Established reputation for maintaining client, learner and leader confidentiality.Business Operations• Researches latest operational efficiency tools to optimize the customer experience, program outcomes and scalability.• Tracks department inventory usage and resource duplication to meet client’s needs and reduce expenses.

Chicago, Il

Trump International Hotel & Tower Chicago is a luxury hotel and residential tower, and 1 of only 3 Chicago hotels to have the Forbes 5-Star designation (Forbes’ highest rating). As In-Room Dining Coordinator, I handled room service orders from initial request to completion.• Took dining orders from hotel and residential customers over the phone, while using Forbes’ Five-Star standards to create a luxurious guest experience• Managed office inventory• Took complaints and special requests from guests and communicated them with managers, servers, and kitchen staff• Supervised all in-room dining tasks when managers were absent

Chicago, Il

I managed all VIP guest preferences at the Trump Hotel and communicated said preferences with all customer contact departments.• Maintained a database of guest preferences and communicated with Sales, Food and Beverage, and Front Office teams to ensure those preferences were carried out• Researched service needs of high-profile guests and shared results daily to the executive committee in a PowerPoint presentation. • Created onboarding technical training manual and conducted training sessions for new staff. • Contacted guests prior to arrival (by phone or email) in order to arrange transportation and provide a personalized guest experience• Coordinated amenities for VIP customers

Dayton, Ohio Area

• Built and maintained a database of frequent guests• Checked guests in and out, while safeguarding confidential guest information• Monitored occupancy projections to adjust staffing• Resolved guest complaints personally or by communicating with other departments