Audrey Jacobs Email & Phone Number

Westbrook, Maine, United States

• Streamlined Order Fulfillment: I gathered and formatted all the essential information to fulfill B2B and B2C orders that came in through EDI systems and/or direct contact, improving processing time and ensuring accuracy.• Enhanced Inventory Management: Analyzed product availability and communicated findings through EDI platforms, FTP uploads, and emails, ensuring timely and accurate order fulfillment.• Developed Automation Tools: Created and maintained an Excel VBA macro, streamlining the preparation of files for FTP inventory uploads and reducing manual work.• Comprehensive Documentation: Kept detailed records via NetSuite, including email conversations and negotiated terms, improving team visibility and speeding up dispute resolution.• Collaborative Coordination: Partnered with sales, logistics, warehouse, and accounts receivable managers to ensure smooth order shipments, boosting cross-departmental efficiency.• Increased Profitability: Verified preseason orders and backorders to confirm they were still needed before shipping, enhancing efficiency and profitability by reducing refused shipments.• Customer Relationship Management: Supported the Sales Manager in handling dealer accounts by managing day-to-day concerns, including contact information and account balances. Fostered strong relationships with B2B customers, significantly boosting customer satisfaction and retention through proactive and attentive service.

Westbrook, Maine, United States

I served as the liaison between Sales and Logistics. During the temp to hire period my focus was learning the product line, performing order entry, and following up on existing orders.

Idexx Laboratories

CAG Sales Support Team• Data Entry and Accuracy Verification: Verified accuracy ensuring high data integrity and reliability.• Credit Analysis Reporting: Pulled monthly reports from SAP for sales management.• Price Change Compliance: Reviewed price change requests for adherence to guidelines, maintaining pricing integrity and ensuring compliance with company policies.• Special Project: MS Excel Macro Development: Designed and implemented a macro for MS Excel that streamlined monthly reporting for both the Finance and Sales Support departments. This innovation significantly reduced the time spent on reporting tasks, increased accuracy, and improved inter-departmental collaboration.HR Generalist• Talent Acquisition: Coordinated background checks, E-Verify I-9 processing, and assembled and shipped offer letter packets for new hires, ensuring a smooth onboarding process.• Leadership Development: Managed tuition reimbursement processing and administered Rosetta Stone licenses, including database management and customer service, supporting employee development.• Process Improvement: Identified pain points and recommended process improvements for internal programs, enhancing efficiency and effectiveness in talent acquisition and leadership development.

Procter & Gamble Tambrands, Auburn, Me

Administrative Assistant to the Plant Manager• Calendar Management: Managed the Plant Manager’s calendar, coordinating resources, travel, and cross-time-zone meetings to maximize efficiency.• Financial Reconciliation: Reconciled invoices and submitted expenses for reimbursement, maintaining accurate financial records.• Event Coordination: Scheduled and prepared plant tours, meetings, and celebrations, ensuring seamless event execution.

Portland, Me

• Proposal Analysis and Rate Translation: I broke down complex proposal requests from employers into their component parts, translating plan designs and demographics into accurate rates based on manual risk assessments for Group LTD, STD, and Life products. • Mentorship and Training: Trained and mentored six trainees out of training, enhancing their skills and integrating them into the team. Created and delivered advanced Microsoft Excel training sessions featuring formulas and pivot tables, significantly boosting team productivity and technical proficiency.• Tool Development and Process Improvement: Designed a step-by-step Microsoft Excel job aid for Windows NT and later for Windows XP. Identified system upgrades and best practices that optimized processes and improved team efficiency.• Ensuring Data Accuracy: Analyzing data outputs to ensure they were reasonable and accurate was a key part of my role. I made necessary corrections, ensuring our results were appropriate and reliable.• Recognition and Awards: Received the prestigious MASTERS award for excellent results and leadership, attending a convention at Disney. Became a UNUM Certified Mentor, guided colleagues and fostered a culture of continuous improvement and excellence.• Project Contributions: Played an integral role in the Rating Group restructuring project, collaborating with teams on Pricing, Policies & Practices, and Systems to enhance operational effectiveness.• Expertise and Impact: Acted as a subject matter expert on multiple topics, providing valuable insights and recommendations that informed decision-making and strategic planning. Improved data integrity and confidentiality, ensuring compliance with company and regulatory standards.