Audrey Kim Email & Phone Number

Jersey City, New Jersey, United States

Jersey City, New Jersey, United States

• Successfully executed up to 65 monthly site refinements and training requests for Intapp's diverse portfolio clientele.
• Developed and distributed comprehensive documentation featuring Outlook Templates and client communication best practices, expediting the onboarding process for new Client Success Analysts.
• Contributed to the development of the Client Success team in the Jersey City office, earning a promotion within 6 months of joining the position.

New York, New York, United States

• Developed an updated pre-chat intake form, marketing brochure and email informatics, training module, Live Chat Support pitch presentation and script, and 3 video demonstrations in collaboration with our marketing team
• Refined the User Support Training Course with 3 units of users’ most frequently asked questions with 12 quizzes and 3 summaries, and surveyed agents who reported notable improvements in ticket quality and support.
• Researched and adapted Zappos’ interdepartmental rotational program as a business solution to increase direct user and non-support employee interactions from none to monthly in order to build user advocacy and employee.

New York, United States

• Solved an average of 15 requests weekly by utilizing business processes and subject matter expert level knowledge to provide users with optimal solutions across Zendesk’s ticketing system and phone support.
• Maintained daily communications with development, product, and data teams to submit JIRA request escalations, deploy hotfixes, update back-end ticket progress, prioritize ticket statuses for sprints, and report user.
• Built client relationships across 50 homecare facilities to gather valuable user pain point knowledge, and as a result, received a promotion to assist in the project management for Quality Assurance and Voice of.

Waltham, Massachusetts, United States

• Directed weekly recitation sessions to review lecture material frameworks using PowerPoint chart and diagram visualization techniques, as well as guided discussions for interactive learning of physiological functions.
• Collaborated directly with the professor to discuss best student teaching methods, such as creating real-life applications of basic physiology principles that students personally relate to, which resulted in a 10%.

Waltham, Massachusetts

Brandeis University

• Designed daily digital social media content promoting evidence-based wellness topics such as healthy student-lifestyle balance, beating the flu and cold season, safe alcohol/drug usage, proper bystander intervention.
• Increased social media engagement with Brandeis Health and Wellness Newsletters emailed to 6,000 students and posting scheduled Instagram and Facebook content to increase user activity by 20% and 18%, respectively

Newton, Massachusetts, United States

• Implemented the new Caregiver Engagement Manager role intended to improve service delivery quality, caregiver and client satisfaction, and communications within the caregiver distributed workforce
• Co-authored the 30-page Caregiver Engagement Managerial job description manual to align with evolved business management needs and incorporate the new role into the current business stakeholder responsibilities
• Contributed to the implementation of eCaring, an emerging technology software, which included developing 4 video training modules highlighting user needs, technical requirements, and app usability

Chatham, New Jersey

Worked summers only

Greater New York City Area

• Researched U.S. baby boomer, generation X, millennial, and generation Z real estate preferences (location, price, size, style) to predict market preferences for future demographics
• Provided research input in meetings with Principals and Director of Acquisitions about the future of ecommerce and co-retail and co-working spaces

Bachelor Of Science - Bs, Health: Science, Society, And Policy; Business Minor

Activities and Societies: Brandeis University Varsity Swim Team

Education record