Audrey Kong Email & Phone Number

Vancouver, Canada Area

Actively contributed to the creation of an online live tour in collaboration with a Japanese TV station by interviewing guests, writing and editing scripts, and reporting live.Coordinate with Canadian hotels to arrange accommodations for JTB's Japanese clients daily.Write emails in Japanese and English to Japanese sales offices in response to their hotel inquiries on a daily basis.Communicate in Japanese and English with colleagues every day to discuss a variety of topics, from hotel booking issues to attendance of a hotel networking event.Interpret and translate Japanese emails and meetings from Japanese to English for non-Japanese speaking colleagues.Input and update hotel and local restaurant data into JTB's system.

Tokyo, Japan

Developed and executed projects under tight deadlines thus demonstrating an excellent ability to work under pressureTranslated English textbook questions to Japanese for students Interpreted conversations between non-Japanese speaking colleagues and Japanese teachers and studentsEdited and corrected students’ written English homework and testsConferred with Japanese teachers to develop projects and in-class activities, and instructed the class togetherPresented in front of groups of 20 or more students daily, thus showcasing a skill in public speakingCollaborated with a colleague to compose, edit, and publish an English school newsletter every month

Vancouver, Canada Area

Utilized communication skills and became an effective communicator through processing complex insurance transactions with customersGained excellent critical thinking abilities from handling insurance transactions for customers whose circumstances and needs for insurance are all differentListened attentively to customers, provided support in difficult conversations, and dealt appropriately with highly sensitive information when processing estate transfers.Wrote memos and e-mails which demonstrated professional writing abilities.Improved management and organizational skills by completing administrative duties like data entry, and answering and making phone calls to ICBC.Used strong problem-solving abilities and demonstrated initiative to contact customers, obtain missing information, and find misplaced transaction papers.Trusted with depositing $1000 or more in cash or cheques in the bank independently, which shows that I am responsible and can be expected to follow instructions.Experienced in batching- that is, experienced in reconciling finances and ensuring that the amount of money in the office matches that of the expected amount shown in the ICBC system.

Vancouver, Canada

Prepared user-interface files and documentation for translation by uploading reference materials and files to the appropriate servers, and updating specific instructions to be sent to translation agencies.Developed organizational skills from having to complete each stage of the file-preparation process by the scheduled dates and times.Utilized tools such as Alchemy Catalyst 9 and Desktop Workbench when conducting quality checks on translated content, and so gained working knowledge of those programs used in software translation.Gained working knowledge of Perforce, a data management system, and Crystal Reports, a business intelligence tool used to design and generate reports, when utilizing them during stages of the file-preparation process.Learned to adapt my writing style to whomever I am writing to from corresponding with a variety of people in different job roles, such as developers and external translators, who use different terms to refer to the same concept. Learned to address issues to others in a professional, yet firm manner, and strengthened my written communication skills from almost constant correspondence with translators from around the world.Improved my problem-solving abilities by investigating and resolving translation problems that arise from poor performance from translation agencies, or from customers and testers requesting changes to the translation.Learned to view the file preparation process as a whole, instead of detail by detail, which gave me a better understanding of my position, the translation process, and where the process resided in the large scheme of business transactions and marketing.

University Of British Columbia, Vancouver, Canada

Researched topics relevant to course material by searching through academic literature using the UBC library database and research tools such as GoogleScholar.Wrote research papers and learned how to write papers professionally in an Arts Studies in Writing course, thus developing professional writing, reading, proofing and editing skills.Presented academic posters in conferences to students and professors independently and as a team, and so, demonstrated the ability to work independently or as part of a team.Used planning and organizational skills when preparing for presentations, by deciding what to say, and how to act when presenting in front of others.

University Of British Columbia, Vancouver, Canada

Developed stronger written communication skills and gained a better understanding on how to interact with those that have disabilities when I sent detailed notes to a student with a disability.

Killarney Secondary School, Vancouver, Canada

Calculated expenses and profits made from fundraisers of the choir program and kept track of the amount of money paid for choir merchandise and field trips of 200 choir students using Excel 2003.Demonstrated dedication to my position as treasurer and member of the Choir Executives by attending every Choir Executive meeting and Choir Parents’ Association meeting.

Vancouver, Canada

Explained complex concepts of several high school subjects to students from Grades 10-12, and so honed skills in conveying information succinctly, and gained experience working with older youths.