Audrey Leyland Email and Phone Number

Completed projects:- Installation of recording equipment in 38 lecture rooms across the University in 25 working days, in collaboration with Estates Management, in response to the need for more blended modes of teaching- Launched a new and improved 12-step Student Registration online form within the student self-service portal of the University's Student Information System (Oracle product).

The aim of the programme was to improve the student administration services provided to students and staff around the Collegiate University.Achievements:- Implemented a simplified security model which allowed for a greater understanding of users levels of access- Launched an online and more efficient user access request form, reducing maintenance overheads.- Launched more user-friendly and mobile-responsive homepages to all University administrators and academics- Upgraded from Oracle PeopleSoft Tools 8.5 to 8.57- Migrated from unsupported Digitary Classic platform to cloud-based Digitary CORE. Digitary CORE connects Digitary-enabled institutions to each other to facilitate verified digital student record exchange.- Launched a new streamlined process which will enable the Graduate Admissions Office to send Graduate Offers more quickly to applicants.

• Succesfully established systems, office procedures, best practice and legal compliance.• Contributed to short and long-term organisational planning and strategy.• Managed day to day processing of accounts and created regular financial reports for investors and other stakeholders.

• Improved company’s workflows and filing systems by researching, setting up, customising and updating its online CRM (Salesforce) with 2,000+ contacts and setting up a powerful online booking system.• Increased propects response rate by 10% by writing influential email copy and targeting segments.• Improved company’s invoicing processes by setting up Paypal integration to its bookkeeping system.• Sucessfully managed two international projects at once, creating Gantt charts and respecting deadlines.

• Successfully managed the company’s events programme delivering evening networking events (50+ delegates), ‘office hours’ between members and corporate clients, Techhub’ birthday party (200+ delegates).• Was the first point of contact, answered general enquiries, welcomed members and potential partners.• Managed CEO’s busy diary, planned meetings and tours of the space to potential clients.• Hired additional bar staff when needed.

• Managed the Association’s international events programme: International Conference for Deans and Directors (200+ delegates, 10 high profile speakers, 5 sponsors), ¬¬three UK annual MBA Fairs (500 members of the public, 20 exhibitors, 5 speakers), Introduction to the MBA seminars, Annual Gala Dinner (400 delegates, 1 speaker) and three annual seminars for MBA Programme Managers (20 delegates, 5 speakers).• Chaired steering groups and proposed topics for the international conference content.• Designed promotional material.• Sourced national and international venues, negotiated commercial terms.• Increased event sponsorship revenue by 30% against 2009 performance.• Secured high profile speakers including Lord Karan Bilimoria, Lord Michael Hastings of Scarisbrick, CBE, Will Hutton and Dr Klaus Schwab, founder of the World Economic Forum.• Liaised with Marketing team to drive ticket sales and meet income targets.

This role allowed me to advance my project management skills, seeing projects delivered from conception to completion.• Increased participation in the Student of the Year Competition by 40% against 2009 performance.• Exceeded MBA Fair’s exhibitor target number by 10%.

• Led a research project to determine the best social media strategy to adopt and influence managers.• Coordinated international seminars, arranging travel and accommodation for staff.• Provided administrative support to a team of four, preparing PowerPoint presentations.• Translated and proofread documents and promotional material to/from French, English and Spanish.

• Provided administrative support to an events team of three, managing office supplies and CEO’s diary.• Managed event booking, processed financial records and invoices, accounts receivables and payables.• Researched and sourced venues, speakers and potential sponsors.• Responsible for the company’s CRM system (Salesforce) with 5000+ contacts.• Welcomed attendees, printed badges, prepared delegate packs.

• Coordinated and managed Inika’s stand at six key trade & retail exhibitions.• Set up and managed Inika’s stock control system.• Assisted Marketing Manager with digital marketing campaigns.