Audrey Wong Email & Phone Number

United States

Oversaw the sustainment phase following the implementation of Workday solutions. Focused on ensuring user adoption, optimizing system performance, and providing ongoing support to maintain the integrity and effectiveness of Workday functionalities. Managed project teams to execute Phase X Workday module implementations for Workday Advanced Compensation, Recruiting, Benefits, Absence & Leaves, Time Tracking, Talent & Performance Management, Learning and Prism. Collaborated with HCM, Organizational Change Management (OCM) and Advisory teams.- Partnered with implementation teams to manage the transition from Workday implementation to post-implementation support, ensuring a smooth handover to operational teams.- Developed and executed sustainment strategies that enhance user adoption and system utilization.- Facilitated regular check-ins and reviews with stakeholders to assess the effectiveness of the Workday system and identify areas for further optimization.- Collaborated with stakeholders to address post-implementation challenges and implement improvement initiatives. - Monitored HR metrics, system performance and user feedback, analyzing data to identify opportunities for enhancements.- Led and mentored teams of 5-30 HCM and Finance professionals responsible for ongoing support, issue resolution, and system updates.- Served as mentor for 11 staff, providing input into performance, career planning and development needs.

Responsible for leading the implementation of Workday solutions. Worked closely with client stakeholders to gather requirements, configure and test the system to ensure successful project delivery. Provided subject matter expertise to guide clients through the entire implementation process. - Developed and maintained project documentation, including project plan, functional designs, test plans, and user manuals. Partnered with client PMO to align Workday project plan with the overall program plan.- Oversaw Workday system integrations for three (3) merger and acquisition projects for $36B global semiconductor client. o Facilitated business process assessment and synthetization (Discovery and Design) sessions with client stakeholders. o Directed teams of 3-5 on- and off-shore consultants in Workday system integration and configuration, data migration and testing, through final cutover. o Ensured that the Workday setup complies with relevant regulations and that reporting capabilities meet the needs of the new organization.- Served as point of contact for Workday functional configuration questions. Guided consultants and client on leading practices.

HCM and Compensation module lead. Contributed in the planning, execution, and support of Workday implementation projects. Collaborated with stakeholders to gather requirements, configure the system, conduct testing, and ensure a smooth transition to the new platform. Facilitated HCM, Compensation and Job Architecture discovery sessions with client stakeholders.- Led design sessions with client stakeholders to gather requirements for Workday system configuration, which included gathering security and reporting requirements.- Configured Workday system workflow for 20+ business processes.- Created and maintained project documentation, including functional designs, test plans, and user manuals.- Attained Workday PM partner certification. Continued to maintain HCM and Compensation certifications.- Served as Consultant Development Program (Deloitte internal initiative) lead for consultant level practitioners in the Pleasanton, CA office.

Assisted in the execution and support of Workday implementation projects. Collaborated with stakeholders to gather requirements, configure the system, conduct testing, and ensure a smooth transition to the new platform.- Attained Workday HCM and Compensation partner certifications.

Corte Madera, Ca, Us

- Built detailed circulation plans for three catalog titles across two brands, targeting prospective new customers using analysis of historical results, current business trends and market research. Resulted in average 71,000 new customers per year and tri-channel sales growth of 205% from 2009 to 2010. - Monitored catalog prospecting results weekly. Analyzed results and utilized learnings in upcoming campaign plans.- Managed and maintained promotion code creation and communication. Partnered with Web Production and e-Commerce teams to test promotion codes and push live to production. Communicated promotion details to cross-functional partners, including Store Operations, Call Center Operations, and Merchandising and Supply Chain planners. Performed promotion code usage analysis by channel, by code and by brand.- Developed new Private Label Credit Card marketing plan. Worked with creative team and credit card provider to develop updated collateral. Introduced revamped rewards program and ran monthly analysis of award certificate redemption and incremental spend. Increased Private Label Credit Card sales by 416% in the first year and by 14% from 2009 to 2010.- Oversaw Catalog Requestor and Wedding Registry program inventory, ensuring customers received requested materials in a timely manner and minimizing costs.

- Coordinated the print production and proofing of multiple 50,000-plus piece direct mail campaigns - including printed mail, email and phone broadcasts - for existing, new, and potential customers. Resulted in a 20% increase in regional room occupancy and a 51% increase in income from operations for the company overall.- Managed various vendors and departments to ensure creative, print production, copy writing, and mail house services are executed in a timely and accurate manner, meeting or beating 98% of mailing deadlines - Established tracking spreadsheets for production estimate, invoice payment and accrual purposes. - Independently managed, monitored and accrued expenses for an over $6 million marketing budget for seven hotel/casino properties.- Provided administrative, analytical and project management assistance to the Direct Marketing Manager.

Denver, Co, Us

- Maintained 16 subdivisions, including creating and budgeting of individual lots - Input buyer-chosen options onto Lot Status Reports, ensuring the home remains within budget constraints - Entered and maintained labor and option contract agreements; Performed profit margin analysis on all options sold and identified anomalies to be corrected - Facilitates information distribution to affected vendors and subcontractors; researched and resolved problems as necessary - Acted as liaison between various departments (Purchasing, Marketing, Merchandising, Sales, Construction) - Assisted accountants in month- and quarter-close activities, including processing Housing and Urban Development (HUD) reports

- Operations Supervisor: managed 6 tellers and resolved customer service issues on the teller line; Oversaw and audited teller work for accuracy and compliance and performed general teller transactions - Increased branch profitability through cross-selling additional products and referrals to Personal Financial Representatives; Had cashiers check signing authority up to $50,000

- Performed teller duties, including processing deposits and withdrawals; posting transactions; and customer service. Reconciled cash drawer daily, opened new accounts and closed accounts. - Reviewed and audited daily maintenance reports. Second signer authority for cashier’s checks over $10,000. Performed a variety of clerical and administrative tasks.

Master Of Business Administration - Mba, International Business

Bsba, International Business