Audrey Boydston Email and Phone Number
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Distinguished Leadership Coach and Master Facilitator with over 25 years of experience in product delivery and strategy development. She excels in bridging the gap between strategy and execution through intentional interactions and guided collaborations with senior leadership teams. Audrey co-created a virtual edition of the "Training from the BACK of the Room!" course alongside Sharon Bowman and ten Certified Trainers worldwide. She also trains offerings from Crucial Learning, Lego Strategic Play, and The Table Group, and volunteers for a high school entrepreneurship program.A sought-after presenter at leadership conferences globally, Audrey holds numerous certifications in Leadership, Coaching, and Facilitation, highlighting her expertise and commitment to professional development. She brings a unique perspective shaped by leadership roles at prominent Fortune 500 financial institutions. In 2018, she founded Thoughtful Agile.Extensive background and skills include:• Change Leadership • Lean-Agile Implementation• Strategy Development • Project Management• Community Engagement • Thought Leadership • Enterprise Coach / Mentor • Interpersonal / Tech TrainingCertifications: SAFe Fellow, Crucial Learning Trainer (Crucial Conversations, Influencer) SAFe Program Consultant Trainer (SPCT), Training from the BACK of the Room! (TBR-Certified Trainer), Project Management Professional (PMP), Certified Scrum Professional (CSP-SM and CSP-PO), SAFe RTE (RTE), ICAgile Certified Professional, Team Facilitation (ICP-ATF), ICAgile Certified Professional, Agile Coaching (ICP-ACC), and Working Genius Certified Facilitator. I also hold a Master’s Certificate in Program Management (GWCPgM) and in Project Management (GWCPM), both from George Washington University.
Thoughtful Agile
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- thoughtfulagile.com
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President, Chief Experience OfficerThoughtful AgileLoveland, Oh, Us
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PresidentThoughtful Agile Jan 2018 - Present•Train global coaches, facilitators, teachers and professors in active learning techniques based on neuroscience findings.•Engage with a global network of experts in Business Agility, Facilitation, and Train-the-Trainer to exchange industry best practices and success patterns. Develop content tailored for educators, corporate facilitators, and trainers to ensure high levels of learner engagement and concept retention.•Facilitate Lego Strategic Play workshops for organizational leaders, teams, and trainers seeking alignment. •Design bespoke leadership workshops to foster team cohesion, cultivate an innovative mindset among leaders, and develop strategic product roadmaps and vision.•Partnered with Sharon Bowman and 10 global trainers to create a virtual edition of the Training from the BACK of the Room! course and certified trainers on the new delivery.
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PrincipalScaled Agile, Inc. Jan 2019 - Nov 2024Boulder, Co, Us•Facilitate annual strategy sessions for the senior leadership team, focusing on go-to market strategies, vision, mission, while exploring organizational structures and operational efficiencies. These sessions result in actionable goals that are translated into OKRs for all organizational levels.•Implement continuous learning strategies for employees that balance technical and human skills. Facilitate company-wide sessions with industry recognized training, resulting in more productive meetings, enhanced skill sets, and decreased attrition rates. •Design and lead offsite engagements for Fortune 500 C-suite leadership teams to reframe challenges as opportunities before transitioning to a Lean-Agile way of working.•Collaborated in the creation of the "Leading by Example" course, aimed at enhancing leadership skills in emotional intelligence, a learning mindset, acting with courage and being authentic.•Exemplify thought leadership by presenting at global summits, conferences, meetups and webinars, consistently receiving top feedback scores. Foster community and collaboration among attendees and program candidates, inspiring positive change and success with SPCT certification. -
Agile Coach/Trainer, TechnologyCapital One Oct 2010 - Oct 2018Mclean, Va, Us•Implemented a strategy to insource trainings for all SAFe courses at the enterprise level, creating an annual savings of $350K. •Created and facilitated a 6-month program for Software Engineers to become Agile Coaches.•Successfully rebooted a failing SAFe implementation in a critical part of a highly strategic business unit through a focus on the principles, leadership engagement, dependency management and Vision/Mission •Partnered with business development and negotiated a program agreement for five retail partners with 3900 store locations. Projected $1.3 billion in annual sales from the card programs.•Led the technology effort and launched the first of five retail private label credit card programs with 150,000 customers and $34 million in annual spend.•Catalyzed growth opportunities for associates through enterprise-wide Learning Networks. •Partnered with System Architects to design solutions for each partner launch in line with corporate simplification initiative. Developed a playbook with technology capabilities as a roadmap for future launches. -
Project Lead, Product And Project StrategyCorptax, Inc. Jul 2007 - Sep 2010Wilmington, Delaware, Us•Reported directly to the CFO and managed company-wide projects assigned by the CEO focused on the rollout of internal employee-facing systems. Each project focused on process improvement, optimization of resources and alignment of toolsets. •Partnered with senior leadership on decision-making activities to ensure budget/ resource alignment on all programs.•Directed an enterprise-wide implementation for critical HR and Accounting systems.•Facilitated executive management meetings for IT and Business project prioritization. -
Consultant, Customer Service & Banking StrategyDiscover Financial Services Jan 2005 - Jun 2007Riverwoods, Il, Us•Facilitated the elimination of 75% of all manual processes within one business process.•Prepared an enterprise-wide strategy to leverage an Enterprise Content Management solution. •Published a 5-year strategy roadmap aligning cardholder dispute handling with industry standards. -
Vp Operations ManagerCitigroup/Sears Credit Services Dec 2002 - Oct 2004New York, New York, Us•Recruited as an industry expert to reorganize a struggling MasterCard portfolio for customer disputes. •Managed Sears Private Label Card acquiring and Sears Gold MasterCard Third Party issuing operations with 5 exempt direct reports and 67 employees. •Led a cross-functional customer engagement best practices team with Citigroup and Sears Co-branded and Private Label card programs.. •Reduced 5-week average customer response time to 24 hours for billing error disputes through process automation.•Reduced annual account dispute department financial losses by 38%, exceeding 30% corporate goal. •Exceeded industry average chargeback goals for MasterCard issuers by 3%.
Audrey Boydston Skills
Audrey Boydston Education Details
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Wittenberg UniversityEnglish Literature (British And Commonwealth)
Frequently Asked Questions about Audrey Boydston
What company does Audrey Boydston work for?
Audrey Boydston works for Thoughtful Agile
What is Audrey Boydston's role at the current company?
Audrey Boydston's current role is President, Chief Experience Officer.
What is Audrey Boydston's email address?
Audrey Boydston's email address is au****@****ile.com
What schools did Audrey Boydston attend?
Audrey Boydston attended Wittenberg University.
What skills is Audrey Boydston known for?
Audrey Boydston has skills like Business Analysis, Program Management, Vendor Management, Project Management, Sdlc, Business Process, Crm, Strategy, Business Process Improvement, Change Management, Process Improvement, Sharepoint.
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