Audrey Boydston Email & Phone Number

Loveland, OH, US

• Train global coaches, facilitators, teachers and professors in active learning techniques based on neuroscience findings.
• Engage with a global network of experts in Business Agility, Facilitation, and Train-the-Trainer to exchange industry best practices and success patterns. Develop content tailored for educators, corporate facilitators.
• Facilitate Lego Strategic Play workshops for organizational leaders, teams, and trainers seeking alignment.
• Design bespoke leadership workshops to foster team cohesion, cultivate an innovative mindset among leaders, and develop strategic product roadmaps and vision.
• Partnered with Sharon Bowman and 10 global trainers to create a virtual edition of the Training from the BACK of the Room! course and certified trainers on the new delivery.

Boulder, CO, US

• Facilitate annual strategy sessions for the senior leadership team, focusing on go-to market strategies, vision, mission, while exploring organizational structures and operational efficiencies. These sessions result in.
• Implement continuous learning strategies for employees that balance technical and human skills. Facilitate company-wide sessions with industry recognized training, resulting in more productive meetings, enhanced skill.
• Design and lead offsite engagements for Fortune 500 C-suite leadership teams to reframe challenges as opportunities before transitioning to a Lean-Agile way of working.
• Collaborated in the creation of the "Leading by Example" course, aimed at enhancing leadership skills in emotional intelligence, a learning mindset, acting with courage and being authentic.
• Exemplify thought leadership by presenting at global summits, conferences, meetups and webinars, consistently receiving top feedback scores. Foster community and collaboration among attendees and program candidates.

Mclean, VA, US

• Implemented a strategy to insource trainings for all SAFe courses at the enterprise level, creating an annual savings of $350K.
• Created and facilitated a 6-month program for Software Engineers to become Agile Coaches.
• Successfully rebooted a failing SAFe implementation in a critical part of a highly strategic business unit through a focus on the principles, leadership engagement, dependency management and Vision/Mission
• Partnered with business development and negotiated a program agreement for five retail partners with 3900 store locations. Projected $1.3 billion in annual sales from the card programs.
• Led the technology effort and launched the first of five retail private label credit card programs with 150,000 customers and $34 million in annual spend.
• Catalyzed growth opportunities for associates through enterprise-wide Learning Networks.

Wilmington, Delaware, US

• Reported directly to the CFO and managed company-wide projects assigned by the CEO focused on the rollout of internal employee-facing systems. Each project focused on process improvement, optimization of resources and.
• Partnered with senior leadership on decision-making activities to ensure budget/ resource alignment on all programs.
• Directed an enterprise-wide implementation for critical HR and Accounting systems.
• Facilitated executive management meetings for IT and Business project prioritization.

Riverwoods, IL, US

• Facilitated the elimination of 75% of all manual processes within one business process.
• Prepared an enterprise-wide strategy to leverage an Enterprise Content Management solution.
• Published a 5-year strategy roadmap aligning cardholder dispute handling with industry standards.

New York, New York, US

• Recruited as an industry expert to reorganize a struggling MasterCard portfolio for customer disputes.
• Managed Sears Private Label Card acquiring and Sears Gold MasterCard Third Party issuing operations with 5 exempt direct reports and 67 employees.
• Led a cross-functional customer engagement best practices team with Citigroup and Sears Co-branded and Private Label card programs..
• Reduced 5-week average customer response time to 24 hours for billing error disputes through process automation.
• Reduced annual account dispute department financial losses by 38%, exceeding 30% corporate goal.
• Exceeded industry average chargeback goals for MasterCard issuers by 3%.