Audrey Adams Email & Phone Number

• Exercise independent judgment in handling complex, specialty injury claims valued at $250K+. Oversee litigation files for high-net-worth individuals with policies up to $10M. Interface extensively with external counsel.
• Resolve complex and severe claims, ensuring company standard compliance with zero significant QA findings
• Conduct comprehensive claims analysis to identify and manage reserves in alignment with top-down standards, meeting 100% of all deadlines in 2022
• Oversee the work and performance of all case-specific vendors to resolve claims
• Work directly with internal and external customers, consistently outperforming in all critical performance areas of client relationships by meeting requirements and exceeding expectations
• Cultivate and maintain key relationships with insureds, gathering information pertinent to claims investigations

Phoenix, Arizona

• Direct a team of six Major Loss Team Managers specializing in moderate to significant severity exposures and coverage issues involving injury auto claims in California, Arizona, Washington, Oregon, and Nevada..
• Oversee and execute comprehensive recruiting strategies for Team Managers and Adjusters, attaining 100% employee retention in 2020
• Boosted departmental financial self-sufficiency by reducing dependence on external independent adjusters by 58% in 2020, yielding savings of approximately $200K
• Surpassed all 2020 goals, exceeding performance ratings within the first year of the newly created department and position
• Implemented a standardized approval system to boost oversight and consistency in claims handling, including developing templates to map out the new structure, significantly increasing information flow

Phoenix, Arizona

• Supervised a team of five Major Loss Claims Associates, specializing in non-standard auto claims with moderate to severe injury status in California. Leveraged technical expertise to bolster staff development and.
• Established weekly roundtable meetings to train and guide non-injury and injury adjusters on strategies for breaking impasses, resulting in faster and more efficient settlement timelines
• Improved file-handling consistency and cycle time by fostering strong communication channels with the home office consultants, yielding exponential savings from all future inaccurate or unnecessary claimant payouts
• Selected for the Bodily Injury Development Program, working as part of a high-level team to develop and launch a robust training program for all incoming Bodily Injury Adjusters

Scottsdale, AZ & Des Moines, IA

Led a team of eight Bodily Injury Associates, specializing in non-standard auto claims in California and Arizona (2015 – 2017) and a team of 10 Non-Injury Claims Associates specializing in standard auto and homeowner’s liability claims in the Central Plains (2017 – 2019).

Scottsdale, Arizona

• Served as the subject matter expert for California, and Arizona on new policies, state laws, and complex state- specific coverage questions
• Drove team-wide quality claims handling with QA file review results over 90% throughout position tenure
• Elevated team engagement and Associate adherence to claims best, consistently ranking in the top two department-wide for overall performance and achieving annual goals

Scottsdale, Arizona

Sacramento, California Area

Sacramento, California Area

Folsom, California

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Bachelor’S Degree, French

French