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Audrey Pajmon is listed as Executive Manager Fraud Management Services at Bankwest, a company with 3135 employees, based in Perth, Western Australia, Australia. AeroLeads shows a work email signal at cba.com.au and a matched LinkedIn profile for Audrey Pajmon.
Audrey Pajmon previously worked as Executive Manager Customer Remediation Projects at Commonwealth Bank and Executive Manager Customer Experience Engagement at Commonwealth Bank. Audrey Pajmon holds Bachelor Of Economics, Econometrics And Quantitative Economics, Honours from Monash University.
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AeroLeads found 3 current-domain work email signals for Audrey Pajmon. Compare company email patterns before reaching out.
I am a senior executive with broad experience in the management and leadership of very large customer service and support teams. My career has mainly been in the highly competitive aviation industry with the Qantas Group, expanding most recently into the financial services industry. I am currently Executive Manager Fraud Management having gained comprehensive management experience through a variety of roles with a proven track record including:Management and planning of large Operating and Capital Expenditure budgets. Leadership of up to 4.800 staff.Negotiating with unions on workplace agreements and representation at several hearings of the Australian Human Rights Commission and Fair Work Australia.Mentoring, coaching and training of staff and managers.Marketing and branding to improve product differentiation. Qualitative and quantitative research planning, execution and analysis.Customer relationship management with strong focus on customer satisfaction and customer experience enhancement. Product and service experience design and development.Project management, adept at development of systems and procedures and managing implementation.Change management and continuous business improvements.Risk management against regulatory compliance requirements.Commercial negotiation with suppliers and contractors, establishing service level agreements and logistics.
Listed skills include Operations Management, Management, Change Management, Team Leadership, and 44 others.
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A career timeline built from the work history available for this profile.
Perth, Western Australia, Australia
Leading a 24/7 operational team responsible for scams and fraud detection and management across digital, credit and debit cards, branches, lending applications and general banking.
Sydney, Australia
Leading a project team responsible for the development, reporting and project management of frameworks and methodologies for the Internal Dispute Resolution response remediation project.
Sydney, Australia
Responsible for internal and external engagement with customers and staff to improve customer advocacy that included reporting on key customer complaint metrics, systemic issues and key actions required to senior executive of the Retail bank.
Sydney, Australia
Leading a team responsible for responding to external public inquiries as well as complex and highly sensitive complaints on behalf of the Office of the CEO and Board. Developed the changes required to meet with APRA recommendations, the new Australian Financial Complaints Tribunal and strengthen internal and external engagement to improve the customer.
Sydney, Australia
Leading a specialist customer relations team to resolve over 50,000 annual internal and external customer complaints related to business and retail banking product and services. The role required strong engagement with the Financial Ombudsman Service to resolve complex banking complaints as well as identifying systemic issues and areas for improvement.
Sydney, Australia
Responsible for managing a specialist customer resolutions team to resolve around 5,000 annual internal and external customer complaints for three separate Wealth businesses. Engaging with the Financial Ombudsman Service and the Superannuation Complaints Tribunal to resolve complex issues to achieve fair customer outcomes. Effectively used data to assess.
Sydney, Australia
Served as President, Vice President and a member of the Board of Directors of the Society of Consumer Affairs Professionals Australia to enhance and improve the national customer resolution management at an industry level.
Melbourne, Australia
Reported to the Chief Executive Officer, responsible for strategic and operational management of 1900 international and national cabin crew servicing more than 8,000 national and international flights per month. Responsible for all aspects of the in-flight customer experience, including aircraft presentation, service delivery and customer satisfaction.
Sydney, Australia
Integral member of a confidential project team that was charged with determining the feasibility of a premium service Asian airline. Developed the strategy that defined all aspects of cabin crew delivering a differentiated premium customer service experience.
Sydney, Australia
Responsible for the leadership of 4,800 domestic and international cabin crew including all aspects of human resource management and ensuring exceptional customer experience delivery that improved brand advocacy.
Sydney, Australia
Project management of the development and building of the award winning Qantas Centre of Service Excellence, a training and event venue. The Centre won the 2009 Master Builders Association Excellence in Construction Award.
Other employees you can reach at bankwest.com.au. View company contacts for 3135 employees →
Leanne Ganzer
Colleague at Bankwest
Mckail, Western Australia, Australia, Australia
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NM
Nicole Marwick
Colleague at Bankwest
Woodlands, Western Australia, Australia, Australia
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CW
Courtney Wilder
Colleague at Bankwest
Greater Perth Area, Australia
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Shaanti Wilderspin
Colleague at Bankwest
Greater Perth Area, Australia
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WJ
Wayde Jackson
Colleague at Bankwest
Greater Perth Area, Australia
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ME
Michael Edmondson
Colleague at Bankwest
Sinagra, Western Australia, Australia, Australia
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NA
Nicole Afamiliona
Colleague at Bankwest
Australia, Australia
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JM
John Meawad
Colleague at Bankwest
Greater Sydney Area, Australia
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AS
Anthony Sykes
Colleague at Bankwest
New South Wales, Australia, Australia
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MW
Michael Wise
Colleague at Bankwest
Greater Perth Area, Australia
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Quick answers generated from the profile data available on this page.
Audrey Pajmon works for Bankwest.
Audrey Pajmon is listed as Executive Manager Fraud Management Services at Bankwest.
AeroLeads has found 3 work email signals at @cba.com.au for Audrey Pajmon at Bankwest.
Audrey Pajmon is based in Perth, Western Australia, Australia while working with Bankwest.
Audrey Pajmon has worked for Bankwest, Commonwealth Bank, Socap Australia, Jetstar Airways, and Qantas Airways.
Audrey Pajmon's colleagues at Bankwest include Leanne Ganzer, Nicole Marwick, Courtney Wilder, Shaanti Wilderspin, and Wayde Jackson.
You can use AeroLeads to view verified contact signals for Audrey Pajmon at Bankwest, including work email, phone, and LinkedIn data when available.
Audrey Pajmon holds Bachelor Of Economics, Econometrics And Quantitative Economics, Honours from Monash University.
Audrey Pajmon is listed with skills including Operations Management, Management, Change Management, Team Leadership, Airlines, Aviation, Customer Service, and Stakeholder Management.
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