Audrey Perreault Email & Phone Number

Vancouver, British Columbia, Canada

• Act as the primary contact for supporting 1,000+ employees in an SSO environment, providing both on-prem and remote IT support across 80+ stores and 3 distribution centers in Canada and the U.S.
• Manage user identities and access controls through Active Directory (AD) and Microsoft Entra ID, ensuring secure authentication across the organization.
• Oversee employee onboarding/offboarding,maintaining appropriate access controls across systems.
• Manage mobile device authentication.
• Collaborate with cross-functional teams to resolve access and authentication issues, ensuring proper system access for all users.
• Provide specialized IT support for retail operations.

Canada

• Infrastructure Management and Administration:
• Manage bare metal, system containers and virtual machines.
• Migration of a MariaDB database from a monolithic Wordpress app to a MySQL database on Amazon RDS.
• Installation, configuration and hosting of a DNS server (Bind9), OpenVPN and Jitsi Meet.
• Installation, configuration and hosting of NGINX/Apache as a reverse proxy.
• Configuration of SSL/TLS encryption protocols and management of certificates for Nextcloud, WordPress and Jitsi Meet behind a reverse proxy.

Greater Montreal Metropolitan Area

• Built a two-sided online marketplace that connects people with coaches. Integrates video call, time zone management, secure USD payments, and advanced booking features.
• Led a team of developers.
• Managed day-to-day operations. Direct interaction with customers, addressing inquiries, solving issues, and ensuring a high level of customer satisfaction.

Montréal, Québec, Canada

• Conducted assessments of individuals' mental health needs
• Responded to crises by providing immediate support, calming distressed clients, and initiating appropriate interventions, showcasing strong ability to work under pressure.
• Utilized critical thinking to assess situations quickly and formulate effective solutions.
• Maintained detailed and accurate records.
• Applied ethical guidelines and professional standards in managing confidential client information.