Audrey Perreault Email & Phone Number

Montreal, Qc, Ca

Vancouver, British Columbia, Canada

● Act as the primary contact for supporting 1,000+ employees in an SSO environment, providing both on-prem and remote IT support across 80+ stores and 3 distribution centers in Canada and the U.S.● Manage user identities and access controls through Active Directory (AD) and Microsoft Entra ID, ensuring secure authentication across the organization.● Oversee employee onboarding/offboarding,maintaining appropriate access controls across systems.● Manage mobile device authentication.● Collaborate with cross-functional teams to resolve access and authentication issues, ensuring proper system access for all users.● Provide specialized IT support for retail operations.

Canada

Infrastructure Management and Administration:● Manage bare metal, system containers and virtual machines.● Migration of a MariaDB database from a monolithic Wordpress app to a MySQL database on Amazon RDS.● Installation, configuration and hosting of a DNS server (Bind9), OpenVPN and Jitsi Meet. ● Installation, configuration and hosting of NGINX/Apache as a reverse proxy.● Configuration of SSL/TLS encryption protocols and management of certificates for Nextcloud, WordPress and Jitsi Meet behind a reverse proxy.● Installation and administration of Wordpress on-premise using LEMP.● Installation, configuration and hosting of Nextcloud using LAMP.● Implemented bridge networking to assign private IP addresses and enable communication for LXC/LXD containers within a private network.Automation and Infrastructure as Code (IaC):● Use of Terraform and Jinja for projects such as provisioning of AWS EC2 instances and EBS volumes● Utilize Ansible for automation, including creating playbooks for partitioning, formatting, and mounting block devices on EC2 instances, and hardening Golden Images for LXC/LXD containers.● Develop CloudFormation templates to provision and manage AWS resources, including VPCs, EC2 instances, and RDS databases.● Python projects, including a monitoring script analyzing a server’s health automatically sending email alerts upon reaching predefined thresholds. Containerization and Deployment:● Use Docker for containerizing applications, storing images in registries, and deploying on Amazon ECS, streamlining deployment processes and improving scalability.Programming & Web Development: ● Build projects using Javascript, HTML and CSS

Greater Montreal Metropolitan Area

● Built a two-sided online marketplace that connects people with coaches. Integrates video call, time zone management, secure USD payments, and advanced booking features. ● Led a team of developers. ● Managed day-to-day operations. Direct interaction with customers, addressing inquiries, solving issues, and ensuring a high level of customer satisfaction.

Montréal, Québec, Canada

● Conducted assessments of individuals' mental health needs● Responded to crises by providing immediate support, calming distressed clients, and initiating appropriate interventions, showcasing strong ability to work under pressure.● Utilized critical thinking to assess situations quickly and formulate effective solutions.● Maintained detailed and accurate records.● Applied ethical guidelines and professional standards in managing confidential client information.