Audrey Santos Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

St Louis Park, Minnesota, United States

Richfield, Minnesota, United States

As a Data Specialist for Richfield Public Schools, I am responsible for assisting in the process for creating schedules for all high school and college credit classes, building student schedules, updating grades, creating report cards.• Point contact for software used for flexible scheduling. Collaborate and facilitate communication between departments and software technicians to ensure the systems that are in place work effectively for users. • Compile data as requested by the… Show more As a Data Specialist for Richfield Public Schools, I am responsible for assisting in the process for creating schedules for all high school and college credit classes, building student schedules, updating grades, creating report cards.• Point contact for software used for flexible scheduling. Collaborate and facilitate communication between departments and software technicians to ensure the systems that are in place work effectively for users. • Compile data as requested by the principal, teachers, counselors, and superintendent to display grade distribution, demographics, and metrics for grants, etc. • Create new processes as needed, for tracking and documenting information. Process implementing and training personnel in other district building on collecting and compiling data to support grants and contact tracing. • Enroll and withdraw students, help families with filling out all the necessary forms and enter all relevant information into the student information system.• Perform general office duties such as answering phones, filing and maintaining records, administration of database systems, and customer service.• Translate during meetings for families and staff. Show less

United States

• Performed general duties at the main office such as ordering supplies, filing and maintaining records, preparing reports/memos, financial statements, administration of database systems, and customer service. • Answered phone calls to provide information and greeted visitors• Research products and made recommendations for purchases• Assisted in the creation and development of a course catalog for the community.• Translated and proofed read printed materials that were sent to… Show more • Performed general duties at the main office such as ordering supplies, filing and maintaining records, preparing reports/memos, financial statements, administration of database systems, and customer service. • Answered phone calls to provide information and greeted visitors• Research products and made recommendations for purchases• Assisted in the creation and development of a course catalog for the community.• Translated and proofed read printed materials that were sent to families.• Assisted participants in getting enrolled in courses, prepared facilities for classes, engaged the community during school events, and promote programs.• Lead a school staff team of Teachers and Outreach personnel and coordinated activities for the Enrollment Center during the summer months. Show less

• processing paperwork, compiling data, and evaluating and maintaining information.• Documented information in the database to keep track of processes and applications.• Follow up with state and customers to determine compliance with standards and complete transactions.• Resolved conflicts by assisting individuals with paperwork, explaining regulations/policies and procedures, and handling complaints and disputes.• Issued identification/driver’s license and examined documents to… Show more • processing paperwork, compiling data, and evaluating and maintaining information.• Documented information in the database to keep track of processes and applications.• Follow up with state and customers to determine compliance with standards and complete transactions.• Resolved conflicts by assisting individuals with paperwork, explaining regulations/policies and procedures, and handling complaints and disputes.• Issued identification/driver’s license and examined documents to verify adherence to requirements.• Inspected application forms to identify and correct errors.• Translated documents for other city departments and for individuals in my department as needed. Show less

Central Education Center, Richfield Mn

• Performed general duties at the main office such as ordering supplies, filing and maintaining records, preparing reports/memos, financial statements, administration of database systems, and customer service. Managed homeschool records and processes, compiled data for state reporting. • Answered phone calls to provide information and greeted visitors• Research products and made recommendations for purchases• Assisted in the creation and development of a course catalog for the… Show more • Performed general duties at the main office such as ordering supplies, filing and maintaining records, preparing reports/memos, financial statements, administration of database systems, and customer service. Managed homeschool records and processes, compiled data for state reporting. • Answered phone calls to provide information and greeted visitors• Research products and made recommendations for purchases• Assisted in the creation and development of a course catalog for the community.• Translated and proofed read printed materials that were sent to families.• Assisted participants in getting enrolled in courses, prepared facilities for classes, engaged the community during school events, and promote programs.• Lead a school staff team of Teachers and Outreach personnel and coordinated activities for the Enrollment Center during the summer months. Show less

Central Education Center - Richfield, Mn

As an Outreach Worker my focus is to connect families to resources and educational opportunities. Also working to build positive relationships between the Latino Community and Richfield Public Schools Early Learning and Community Education.• Key point of contact and engagement for families, students and school staff.• Provided resources to parents/families and resolved questions and escalations.• Translated and conducted editing/proof reading of materials in Spanish to ensure… Show more As an Outreach Worker my focus is to connect families to resources and educational opportunities. Also working to build positive relationships between the Latino Community and Richfield Public Schools Early Learning and Community Education.• Key point of contact and engagement for families, students and school staff.• Provided resources to parents/families and resolved questions and escalations.• Translated and conducted editing/proof reading of materials in Spanish to ensure accuracy.• Assisted families and school staff with interpretations during meetings/conferences, home visits and evaluations.• Assisted teachers in the creation of different forms and spreadsheets • Screened children 3-5 years old for school readiness and attended home visits to families of children birth-3 years old. Show less

Richfield Middle School - Richfield, Mn

• Key point of contact and engagement for families, students and school staff.• Provided resources to parents/families and resolved questions and escalations.• Maintained and documented information related to student’s attendance• Tracked absences & tardiness by student and communicated with county attorney regarding truancy.• Translated and conducted editing/proof reading of materials in Spanish to ensure accuracy.• Assisted families and school staff with interpretations… Show more • Key point of contact and engagement for families, students and school staff.• Provided resources to parents/families and resolved questions and escalations.• Maintained and documented information related to student’s attendance• Tracked absences & tardiness by student and communicated with county attorney regarding truancy.• Translated and conducted editing/proof reading of materials in Spanish to ensure accuracy.• Assisted families and school staff with interpretations during meetings/conferences.• Assisted teachers in the creation of different forms and spreadsheets • Also, responsible for organizing volunteers to work in the classrooms with teachers to help our English language learning students. Show less

Bloomington, Minnesota

Assistant to advisors and counselors, responsible for providing high quality customer service, managing a group of 6 student workers. Create weekly schedule for appointment desk coverage, create purchase orders, ensure supplies are stocked, answer phones, transfer calls, schedule appointments, check in appointments, log daily information into excel. Update information on our school website about the advising and counseling area. Responsible for connecting with outside employers to provide… Show more Assistant to advisors and counselors, responsible for providing high quality customer service, managing a group of 6 student workers. Create weekly schedule for appointment desk coverage, create purchase orders, ensure supplies are stocked, answer phones, transfer calls, schedule appointments, check in appointments, log daily information into excel. Update information on our school website about the advising and counseling area. Responsible for connecting with outside employers to provide job opportunities for our students. Facilitating table reservations for recruiting purposes, and job posting on our job board and website. Show less

Minneapolis, Minnesota

Responsible for providing high quality customer service, attend leadership meeting to ensure department and company is up to date, receive escalated calls, authorize shipments, maintain confidentiality, multitasking between projects, sales, confirm orders, familiarized with multiple insurances, communicate with the other department to help our customers get their orders, transition customers in between products (cold and soft), create quick guides and handbooks to help representatives get… Show more Responsible for providing high quality customer service, attend leadership meeting to ensure department and company is up to date, receive escalated calls, authorize shipments, maintain confidentiality, multitasking between projects, sales, confirm orders, familiarized with multiple insurances, communicate with the other department to help our customers get their orders, transition customers in between products (cold and soft), create quick guides and handbooks to help representatives get familiar with our system and insurance verification, track representatives performance metrics, attendance, phone metrics, screen calls for quality. Have monthly one on one's with each representative to go over his/her progress. Maintained a positive environment by creating activities that kept the representatives engaged and positive. Show less

Minneapolis, Minnesota

Responsible for providing high quality customer service, attend leadership meeting to ensure department and company are up to date, receive escalated calls, authorize shipments, maintain confidentiality, multitasking between projects, confirm orders, become familiarized with multiple insurances, communicate with the other department to help our customers get their orders, transition customers in between products (cold and soft), create quick guides and handbooks to help representatives get… Show more Responsible for providing high quality customer service, attend leadership meeting to ensure department and company are up to date, receive escalated calls, authorize shipments, maintain confidentiality, multitasking between projects, confirm orders, become familiarized with multiple insurances, communicate with the other department to help our customers get their orders, transition customers in between products (cold and soft), create quick guides and handbooks to help representatives get familiar with our system and insurance verification, track representatives performance metrics, attendance, phone metrics, screen calls for quality, have monthly one on one's with each representative to go over his/her progress, maintain a positive environment by creating activities that kept the representatives engaged and positive. Show less

Minneapolis, Minnesota

Responsible for providing high quality customer service, maintain confidentiality, multitasking between projects, confirm orders, familiarized with multiple insurances, communicate with the other department to help our customers get their orders, transition customers in between products, create quick guides and handbooks to help representatives get familiar with our system and insurance verification. Have higher product knowledge of specialized products (ostomy, urostomy, enteral, and one time… Show more Responsible for providing high quality customer service, maintain confidentiality, multitasking between projects, confirm orders, familiarized with multiple insurances, communicate with the other department to help our customers get their orders, transition customers in between products, create quick guides and handbooks to help representatives get familiar with our system and insurance verification. Have higher product knowledge of specialized products (ostomy, urostomy, enteral, and one time DME products). Show less

Minneapolis, Minnesota

Responsible for providing high quality customer service, maintain confidentiality, multitasking between projects, confirm orders, familiarized with multiple insurances, communicate with the other department to help our customers get their orders. Make a minimum of 80 calls per day, average daily calls were above 100.

Bloomington, Minnesota

Responsible for providing high quality customer service, answer phones, schedule appointments, check in appointments, log daily information into excel, create spreadsheets in excel to reflect averages of walk-in visit duration and average number of walk-ins, prepare packets for advisors and counselors appointments, maintain all information from other colleges up to date, stock transfer guides.

Human Resources Management/Personnel Administration, General

Associate Of Arts (Aa), Psychology

Activities and Societies: Phi Theta Kappa, TRIO Student Support Services, Finish Line As a student at Normandale I have been involved.