Section Lead overseeing seven personnel, and Lead Tech Writer and Process Engineer for the Open Systems Architecture Sensor Model (OSM) team on the Radar Test Contract (RTC). Certified Raytheon Six Sigma Specialist. • Instrumental in ensuring on-time or early delivery of complex formal document packages, and consistently receive high praise from customers on document quality.• Set the standard for RTC Cybersecurity formal deliverables for annual Authorization to Operate (ATO) package, which receives high praise from the customer. In collaboration with the Cybersecurity team, ensure this complex package is delivered on time or early with high quality standards. • Used Raytheon Six Sigma method to streamline program document development, review, and delivery process, resulting in schedule savings of 8-16 business days per deliverable (16 deliverables/contract year).• Supported roll-out of new Customer Oriented Results and Excellence (CORE) program across the Algorithm and Simulation (A&S) department • Developing updated A&S metrics for the Modeling and Simulation directorate. Partnering with stakeholders and engineers to refine meaningful metrics tracking and analysis.• Stood up process asset library for program, filling the need for formally documented processes and procedures that meet quality audit standards.• Built and maintained document and briefing templates, and wrote program Document Style Guide in conformance with RTX style standards.• Consistently recognized for accountability, trust, and collaboration with Raytheon Achievement Awards and RStars awards.

Lead a team of seven technical writers in support of the Integrated Research and Development for Enterprise Solutions (IRES) contract (follow-on to JRDC) at the Missile Defense Agency at Schriever Air Force Base.Designed document templates and established more efficient document development process for the new contract. Implemented SharePoint-based workspace for all documents to be worked from initiation to delivery, mitigating previous version-control issues by creating a central location for all document reviews and approvals. Manage team planning, schedule coordination, and collaboration with document authors and stakeholders across the contract, ensuring the Tech Writing Team continues to produce quality, timely products for the program.Conduct team hiring efforts, performance evaluations, and individual and team training to maintain a high-performing team able to meet and exceed demanding customer expectations.Maintain contract-wide style guide, technical writing handbook, and document development procedures.

Lead a team of seven technical writers in support of the Joint National Integration Center Research and Development Contract (JRDC) at the Missile Defense Agency at Schriever Air Force Base.Developed and implemented more stringent document quality standards with buy-in from the Tech Writing Team, resulting in a 54% decrease in document Defects Per Unit (DPU) across the team between February and August 2017. This value-added quality review process includes a system for tracking DPU metrics to monitor quality and performance, analyze trends, and evaluate the need for team and individual training.Managed Tech Writing Team support of 65% increase in document production during June and July 2017. Maintained a balanced workload and continued to improve document quality, realizing the team’s lowest DPU levels to-date during this workload surge. Under my leadership, the JRDC Document Support Team (including the Tech Writing Team and Data Management Team) was awarded JRDC Team of the Month for August 2017 in recognition of outstanding support of many high-priority documents on tight deadlines, all of which were delivered on time or early, while improving document quality across the board.Manage team planning, schedule coordination, and collaboration with document authors and stakeholders across the contract, ensuring the Tech Writing Team continues to produce quality, timely products for the program.Conduct team hiring efforts, performance evaluations, and individual and team training to maintain a high-performing team able to meet and exceed demanding customer expectations.Maintain contract-wide document templates, style guide, and technical writing handbook.Recruit applicants and interface with on-site leads. Staffing efforts have expanded the company by 40% in the first six months of 2016. Coordinate new-employee integration and serve as liaison between local employees and company management.

Provide technical writing support for all phases of document development and sustainment. Collaborate with team of subject matter experts and system engineers to provide the highest quality document deliverables to our customer. Lead the document development effort to ensure documents are delivered on time or early without sacrificing quality.

Assist in managing team of editors who research, write, and perform quality-control edits of financial audit reports in production- and deadline-driven environment. Help train editors and analysts, and manage day-to-day workflow.

Proofread manuscripts following company style guide and Chicago Manual of Style.

Major formatting and copy editing of manuscripts.

Copy edited and proofread manuscripts using Chicago Manual of Style and internal company style. Managed publicity and correspondence for all new titles. Maintained author-publisher relationships. Coordinated the complete overhaul of the company website, including content, functionality, and design. Acted as a liaison between the company and web developer for website administration issues.

Interviewed local business owners and wrote articles highlighting the business.