I improve business efficiency by establishing and retraining long-term strategic customers. I increase business profitability by identifying, building, and closing six-figure deals with large enterprise customers. I develop new relationships of C-level, chiefs, and directors within the territory that resulting in building $500k+ pipeline monthly. I support clients in reaching goals through education and training. I ensure internal alignment and overall success of deployment by liaising regularly with C-level executives and decision makers across various departments as well as end-users.Selected Accomplishments:• Ensured 100% user adoption from the beginning by collecting and evaluating customer needs assessment and end-user information as well as overseeing successful implementations.• Exceeded $100K+ revenue annually by expanding several single license customers into larger accounts with 10+ licenses.• Increased customer satisfaction by ensuring consistent communication with enterprise customers and understanding and anticipating customer’s ongoing needs.• Enlarged user adoption by 100% within three months of taking over one of the largest at-risk accounts.

I streamlined business performance by building and strengthening relationships with press, customers, hotel owners, key industry, and stakeholders. I enhanced the customer experience and promoted customers and media while working closely with customer relations department in identifying programs. I championed two in-house PR staff, social media consultant, and domestic PR agencies. Led international agencies in Brazil, Mexico, France, Russia, China, Germany, and the UK.Selected Accomplishments:• Maximized customer satisfaction by implementing four seasons app, leveraging the latest technology.• Trained, guided, and mentored California CO-OP team for seven “Four Seasons Hotels” in California to develop Suite California Getaway campaign that resulted in generated over $25M of publicity and room bookings.• Improved business reputation worldwide, increased repeat customers’ database, and surpassed budget YoY by developing comprehensive communications and customer relations strategy.

I developed strategic communications plan for a new 5-star hotel, its spa and restaurants. I directed PR/marketing agency and in-house PR staff. I identified and developed integrated PR and social media programs. Formed and applied a communications and customer relations strategy for luxury hotel opening in a new market.Selected Accomplishments:• Streamlined business performance by managing relationships with press, hotel owners, customers, partners, and key industry stakeholders.• Established and executed end-to-end engaging customer programs for spa, hotel, and dining outlets that resulted in spa being $500K over budget and hotel $1M over budget in 2014.• Brought hotel’s regional and national recognition, including numerous accolades by accomplishing a full range of strategic communications through compelling visual and written storytelling.• Established a loyal database of customers for the hotel, spa, and three restaurants.

I developed annual strategic communications plan which served as an integral part of the hotel's sales and marketing plan. I led customer relations strategy for inauguration week which included pairing up every customer with an employee to ensure an unforgettable experience.Selected Accomplishments:• Created and implemented integrated PR campaign around the 2008 election and inauguration that resulted in +50M impressions and over $20M in publicity value.• Generated extensive press and delighted guests on the hotel’s 10th anniversary by creating a series of special events and offers including an auction that generated $10,000 for charity.