Oversaw client implementation and account management for new business unit focused on commercial and government payer markets.  As executive sponsor of Phreesia’s contract with the CMMI (Centers for Medicare & Medicaid Innovation), which was valued at $13M, led client efforts and contract renewal. Built Managed Services business unit, including launch of referral management and eligibilityand benefits outsourcing offerings.  Led sales, implementation, and delivery of offering toenterprise provider organizations.  Oversaw 200-person offshore team.

Led team responsible for designing and leading cross-functional strategies and initiatives todrive growth. Accountable for sales, revenue, and product launch targets.  Secured EMRpartnerships and led go-to-market launches.

Oversaw 70-person team accountable for $60M in annual recurring revenue (75% of company’s revenue). Transformed team and operations, resulting in lower costs and greater new customer engagement. Established new KPIs to track product utilization, adoption, and customer engagement. Implemented CRM to standardize account management best practices.

Led 30-person cross-functional team consisting of sales, implementation, customer success, technical support, product management, and marketing. Served as primary relationship owner for external technical partners and lead executive in client escalations. Drove unit’s revenue, sales, client retention, and team utilization. Spearheaded continuous process improvement in client services.

Led team to assess competitors’ financial, business, and operational strategy for globaltechnology clients. Assessed global sales process for $18B business. Developed future growthstrategy for $1B business unit. Devised go-to-market strategy, operational plan, and optimizedproduct portfolio for $360M business unit.

Led a team of 12 associates to support the testing, design, implementation, training, and sales activities for an $11.5M healthcare IT services contract with the UK government. Increased system capacity by 30% via analysis and identification of performance bottlenecks.