Audrey Talusan Email & Phone Number

Darwin, Northern Territory, Australia

Responsible for designing, administering, and supporting various platforms, including Syncro, Hudu, WordPress, SharePoint, and Microsoft 365. Syncro Administration: Manage and optimize Syncro for IT service management, including ticketing and client communicationsHudu Management: Oversee the Hudu platform to ensure effective documentation practices and knowledge sharing across the organization.WordPress Development: Design, maintain, and troubleshoot WordPress websites, focusing… Show more Responsible for designing, administering, and supporting various platforms, including Syncro, Hudu, WordPress, SharePoint, and Microsoft 365. Syncro Administration: Manage and optimize Syncro for IT service management, including ticketing and client communicationsHudu Management: Oversee the Hudu platform to ensure effective documentation practices and knowledge sharing across the organization.WordPress Development: Design, maintain, and troubleshoot WordPress websites, focusing on functionality, security, and user experience.SharePoint Design and Administration: Create and manage SharePoint sites and libraries to enhance collaboration and information flow within the organization.Microsoft 365 Administration: Administer user accounts, licenses, and security settings within the Microsoft 365 environment, ensuring compliance and best practices.Technical Support: Support hardware and software issues, ensuring timely resolution and user satisfaction.System Integration: Collaborate with others to integrate various systems and improve workflow efficiencies.Documentation and Training: Develop documentation for IT processes and conduct training sessions for staff on best practices for using the systems. Show less

Toronto, Ontario, Canada

Works within a team to deliver effective end user services.Conducts analysis and prepares reporting for issues across IT services deliveredEnsures reports or analysis, meet quality standards, and provides interpretation of dataWorks within defined guidelines and policies, adheres to AZ IT policies, processes & SOP’sAnalyze, diagnose and resolve complex tasks or problems related to systems and applications.Troubleshoot and resolve trouble tickets related to technical… Show more Works within a team to deliver effective end user services.Conducts analysis and prepares reporting for issues across IT services deliveredEnsures reports or analysis, meet quality standards, and provides interpretation of dataWorks within defined guidelines and policies, adheres to AZ IT policies, processes & SOP’sAnalyze, diagnose and resolve complex tasks or problems related to systems and applications.Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and softwareUse remote access tools to transfer files to client PCs and troubleshoot problemsMeet and work with external resources to identify process/procedures/automation opportunities; communicate issues effectively to team members and management.Support projects/problems/tasks until completion.Meet SLA/OLA reviews, ticket reviews, and customer satisfaction reports/surveys. Solicit ideas from customers and IT/IS staff to focus on the problem/task and work together to accomplish assignments.Liaise with highly technical IT teams, as well as non-IT/IS customers, and communicate information effectively in all situations. Support Hardware image configuration for desktop and laptops. Show less

Toronto, Ontario, Canada

• Providing in person and over the phone support to on site and remote employees• Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes • Supporting Windows 7 and 10, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.• Timely account creation, and set up of new hires• Creating and updating technical documentation• Data backup administration (Intel and AS400 servers) • Image and deploy… Show more • Providing in person and over the phone support to on site and remote employees• Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes • Supporting Windows 7 and 10, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.• Timely account creation, and set up of new hires• Creating and updating technical documentation• Data backup administration (Intel and AS400 servers) • Image and deploy desktop and virtual PC’s software• Diagnose and repair PC’s from the component level • Administer and maintain Print server and Print tracking software• Work with the network administration team, development teams and to help implement new technology• Provide hardware support for HP printers Kodak scanners• Mobile device managemen Show less

Brampton, Ontario, Canada

Cainta, Calabarzon, Philippines

• Provide technical end-user support for all hardware, application software, and operating systems software.• Diagnose, evaluate and resolve hardware issues.• Developed and executed layout and installation of CCTV systems• Provided and assisted customers liaise with department in rectifying problems and urgent feedback.• Assist in other IT related areas as needed

Manila, National Capital Region, Philippines

• Troubleshoot and attempt to solve IT related problems over the phone, via email, and chat.• Responsible for administering printer and scanning hardware• Responsible for computer assembly and hardware upgrades• Train clients to identify computer security needs and figure out proper ways.

Computer System Technician, Computer Systems Technology

Bachelor Of Science In Information Technology, Information Technology