Audrey Testerman Email & Phone Number

Leading an diverse underwriting services team in delivering exceptional support across 14 business units for North America.

Chubb Group of Insurance Companies, New Haven, CT Responsible for leadership of the Eastern Territory Operations teams, accountable for maintaining high performance underwriting support operations for newline and renewal Commercial and Specialty underwriting services for 24 offices spread across 20 states.o Enhanced technical acumen by moving mono-line coverage to multi-line coverage, thus increasing productivity by 20%, while maintaining adherence to flat headcount and flat budget constraints.◆ Centralized clearance processing at two “Core” centers nationally, in order to triage work and have functions performed and streamlined at appropriate work levels. As a result of this core, reduced headcount, improving turnaround times while resulting in $500,000+ in expense savings.◆ Achieved controllable expense savings of $1M over the course of 5 years. Capitalized on Real Estate reductions/consolidations as well as staffing improvements and reduced back office costs. ◆ National responsibility as Chief Operations Ethics Officer since 2010, driving expense adherence and vendor and contract management. Served as the first point of contact on ethical expense issues for the US Field. Assistant Vice President/Vice President, Westchester Regional Operations Manager, White Plains, NY (1996 – 2008)◆ Managed and developed the underwriting process and quality of forty underwriting associates and operations Administrative staff for the Westchester, Long Island, Rochester and Albany Branches.◆ Responsible for managing staff performance and development planning, productivity, workflows, quality assurance, and expense budget. ◆ Service Liaison to top agencies. . Operations Manager positions of increasing responsibility/complexity (1989 – 1996)NJ