Audrey Merchant Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa Metropolitan Area

• [Note: Transitioned to contract basis due to company-wide economic layoffs in October 2023 - recommendation letter attached.]
• Managed a cross-functional team, comprised of designers, developers, and business analysts, managing projects in both Agile and Waterfall frameworks, depending on projects' specific framework needs.
• Pioneered a new role, blending MVP design expertise with an innovative approach to establish a streamlined discovery process. Responsibilities include analyzing business needs, documenting processes, and facilitating.
• Played a pivotal role in securing new client contracts, with a notable 50% conversion rate, by refining business processes and enhancing final deliverables. Process refinements include ensuring proper identification.
• Consistently deliver high-quality UX/UI designs, interactive high fidelity prototypes, and documentation, meeting project objectives and exceeding stakeholder expectations for usability and user satisfaction.
• Contributed to user interviews, usability testing on SAAS products, and assisted with both social media and marketing initiatives, leveraging UX/UI to enhance brand visibility and engagement across digital platforms.

Tulsa Metropolitan Area

• [Contract Work as UXUI Designer, Web Designer, and Interior Designer]
• UXUI Design - Execute end-to-end design processes, including proof of concept prototyping, user persona development, etc. Translate business requirements into visually engaging designs, adhering to deadlines.
• Web Design - Translate client requirements and brand guidelines into visually compelling website layouts, incorporating design trends and best practices.Conduct usability testing and gather feedback to refine website.
• Interior Design - Conduct client consultations to understand project requirements, assess space constraints, and propose design solutions aligned with budget and timeline constraints.Develop comprehensive design.

• Collaborated closely with the product manager and developer to design and deliver a marketing site for a forthcoming digital [FDA/FSMA 204] based product. Successfully launched the website within a tight deadline to.
• Translated user stories into intuitive design elements, leveraging UX insights to refine UX writing and enhance overall usability. Implemented changes led to notably positive stakeholder feedback and a strengthened.
• Leveraged design methodologies to create mockups within Figma, facilitating effective communication and consensus-building amongst the team.

• Client - Scholist, UX Design Lead | Figma | Desktop Platform
• Led a team of 4 designers as UX team lead, utilizing agile principles and Scrum framework to successfully complete a 3-week design of a Desktop Platform for students to locate and apply for scholarships. Facilitated.
• Encountered unforeseen barriers mid-project, but quickly adapted and pivoted to alternative approaches as needed, demonstrating strong problem-solving skills and the ability to deliver results in a tight timeline.
• Led user research efforts, advocating for the inclusion of key features, that were initially opposed by the stakeholder but were identified through research as being important to users. Successfully negotiated a.
• Identified user needs and pain points through exploratory research, heuristic evaluation, and quantitative / qualitative research methods, including 6 user interviews, survey responses from 10 participants, and an.
• Delivered 13 high fidelity screens, including 7 priority features, onboarding flows, expertly named & organized component library, interactive high-fidelity prototype, future site map, and detailed style guide - all.

Tulsa County, Oklahoma, United States

• Moved to residential exteriors program, after previously working in the interiors sector, in pursuit of a holistic understanding of the end to end processes for the entire home, replacing previous interiors-only.
• Displayed strong knowledge of Lowe's processes and technologies, consistently providing training and support to coworkers during multiple program rollouts. This allowed my team to quickly adapt to new programs such as.
• Developed and implemented new digital systems for organizing client information and quoting jobs in areas where internet service was often unavailable, including the use of programs such as OneNote and Excel. Shared.
• Annually received "exceeding expectations" marks by management, by consistently exceeding sales targets and supporting team members when they encountered sales or technology barriers.
• Collaborated across cross-functional teams ensuring project continuity and consensus on projects. Skills: UX Research · User Experience Design (UED) · Project Management · User Experience (UX) · Customer Service ·.

Tulsa, Oklahoma, United States

• Acted as both an interior designer and project manager, consulting with clients, designing spaces, and collaborating cross-functionally with clients, contractors, and individual installers.
• Proactively managed time-sensitive projects, through development and management of detailed spec binders, including comprehensive project plans, project calendars, and detailed drawings. Actively updated files and set.
• Improved client service ratings and project quoting accuracy by developing and implementing new digital systems in my region - aiding in measurements, project quotes, and custom proposals. Shared these systems with.
• Selected as one of 16 exclusive designers, from a pool of over 300, to perform district training on "Lowes Vision Pro" new program rollout, requiring extensive training at a corporate training center in North Carolina.
• Presented with the first ever “Emhoolah Sales and Leadership Award” for exceeding targets by 15% and taking on additional leadership responsibilities during a time of adversity.

Tulsa, Oklahoma Area

• Consulted with clients to determine their needs, preferences, and use of space, developing comprehensive plans and drawings through hand sketching and 3D modeling. Programs used include 2020 spaces, CAD, Photoshop, and.
• Managed important and time-sensitive projects from start to finish, while working alongside team members, to guarantee a consistent client experience. Skills: Customer Service · Sales · Interior Design · Adobe.

• Interned - Summer of 2007, Full Time - Starting May 2008
• Met with commercial design clients to determine factors affecting planning interior environments, such as budget, code requirements, architectural preferences, and purpose/function.
• Ensured effective management of 1000’s of visual and interactive creative assets, including re-organization of all content within the KKT design system over the course of 2 months.
• Led the delivery of quality, timely deliverables such as presentations, design documents, and production work timelines to 4-5 clients per week.
• Rendered design ideas in the form of AutoCAD, pencil/marker renderings, Sketchup and Photoshop.

• Maintained 32Hr workweek with full-time college courses.
• Promoted within 6 months to lead multiple projects across multiple platforms throughout the company, including staging and decor projects, the design of monthly publications, and auditing and payment processing.
• Assisted with quickbooks, vendor billing, maintaining payment records, and crosschecking monthly invoices.
• Developed advertising materials and publications in Stillwater Living Magazine.
• Collaborated closely with JW Lee’s stakeholders, product, marketing, sales and technology teams to ensure products deliver the optimal client experience, resulting in a $500K increase in sales floor production.
• Provided training and guidance to junior level team members after only 9 months in the role.

Bachelor Of Science (B.S.), Human Environmental Sciences - Interior Design, 3.5

Activities and Societies: Phi Mu Sorority

Ux Design Immersive, Web Page, Digital/Multimedia And Information Resources Design

Full-time immersive program in UXUI design, consisting of over 600+ hours, both in-class and after hours, including study, practice.