Audrey Vorchin Email & Phone Number

Vevey, Vd, Ch

Montreux, Vaud, Switzerland

Orly, Île-De-France, France

Paris, Île-De-France, France

- Work closely with cross-functional departments (Marketing, Sales, Operations, Logistics...)- Set up Operations and Admin procedures for a new Partnership Distribution France - Manage incoming requests, quotes, after-sales for B2C/B2B clients

London, United Kingdom

Payment integrity and fraud prevention- Identify overpaid and incorrectly settled claims - Verify settlement is dealt within agreed threshold- Report back anomalies and recurring mistakes- Debt collection projectTraffic Control - Assign tasks to Customer Care agents and external providers- Ensure KPI targets are followed by Customer Care agents

London, United Kingdom

- Solely in charge of contacting Medical Doctors assisting unwell passengers on-board Air France and KLM operated flights 􏰀 - Analyse incoming Elite claims from 27 European countries and investigate thoroughly using the relevant tools (Amadeus, Toulouse, Delta Citrix, World Tracer, KLM Dailyplan ...) 􏰀 - Apply AF/KL/DL After-Sale & Customer Care policy with a customer-minded approach while considering the financial interests of the three airlines􏰀 - Contribute to customer loyalty by adhering to the department’s guidelines on customer satisfaction􏰀 - Contact customers by phone in order to settle claims/resolve issues in a more personalisedmanner􏰀 - Give relevant compensations and goodwill gestures according to legal guidelines ( EC 261/2004 & Montreal Convention), local legislation and Company’s guidelines􏰀- Handle Elite and sensitive claims􏰀- Excellent written and verbal communication (English and French).

Wembley

- Dealed with all aspects of Customer Service and Sales for residents of Switzerland, Belgium, Luxembourg, Germany, Austria, Great Britain and Ireland in French, English and German- Launched punctual Sales incentives and analysed sales reports for a team of 15 agents

Assisting with PR and Marketing to promote a new project and bring to the community a Creative and Independant Market in Wembley.

London, United Kingdom

- Liaised between staff and students when issues and problems arise- Active member of the University Committee

Uxbridge

- Contacting potential corporate customers for an IT solution (Oracle) in Switzerland and Germany- Trained and assisted temporary French speaking staff on sales techniques and process of outgoing calls.

London

- Analysing accuracy in different methods of payment for corporate and high yields companies - Analysing the accuracy of export and import transactions - Reporting any discrepancies to Managers

Nancy, France

- Assisting the Managing Director with daily tasks (appointments, incoming calls, translation, interpreting conference calls from English- German to French)- Organising accommodation, travel for exhibitions. - Translation of the website content (French-German)- Controlling the stock of goods and reporting to MD

Bachelor'S Degree, Fashion Design And Realisation (Womenswear)

Activities and Societies: Student Representative Stage 1: - Introduction to Fashion Design - Design Process to Product - Understanding.

Creative Pattern Cutting And Realisation

- Creation of innovative patterns - Realisation of 3D garments

Womenswear Pattern Cutting Level 1 And 2

- Introduction to block manipulation - Darts manipulation - Interpreting Fashion illustration into patten pieces - Alteration for fittings.