• Apoio aos PMs em suas tarefas de definição e priorização dos requisitos;• Facilitação na resolução de impedimentos relacionados à atuação da equipe;• Acompanhamento da equipe garantido que o quadro de tarefa esteja atualizado;• Apoio à equipe para atendimento do backlog dentro das prioridades definidas pelos PMs;• Lidernça/Facilitação das cerimônias ágeis (Planning, Backlog, Review, Daily, Retrospective);• Treinamento dos membros da equipe em estruturas… Show more • Apoio aos PMs em suas tarefas de definição e priorização dos requisitos;• Facilitação na resolução de impedimentos relacionados à atuação da equipe;• Acompanhamento da equipe garantido que o quadro de tarefa esteja atualizado;• Apoio à equipe para atendimento do backlog dentro das prioridades definidas pelos PMs;• Lidernça/Facilitação das cerimônias ágeis (Planning, Backlog, Review, Daily, Retrospective);• Treinamento dos membros da equipe em estruturas ágeis;• Promoção de melhoria contínua dentro dos times;• Atuação junto às equipes na implementação efetiva de mudanças;• Mentorar as equipes de entrega garantindo melhor eficiência e qualidade.• Apoiar os times mantendo o foco na entrega de valor; Show less

• Gerenciamento do escopo e cronograma de cada projeto;• Orientar os participantes nos rituais de nível de time; • Treinamento dos membros da equipe em estruturas ágeis;• Facilitação da comunicação interna e colaboração efetiva;• Elemento de contato para comunicações com stakeholders;• Trabalho conjunto com PMO’s no processamento de backlogs (registro posterior) e novos pedidos;• Resolução de conflitos e eliminação de eventuais obstáculos;• Atuação junto às equipes… Show more • Gerenciamento do escopo e cronograma de cada projeto;• Orientar os participantes nos rituais de nível de time; • Treinamento dos membros da equipe em estruturas ágeis;• Facilitação da comunicação interna e colaboração efetiva;• Elemento de contato para comunicações com stakeholders;• Trabalho conjunto com PMO’s no processamento de backlogs (registro posterior) e novos pedidos;• Resolução de conflitos e eliminação de eventuais obstáculos;• Atuação junto às equipes na implementação efetiva de mudanças;• Realização de one-on-one com os membros do time, auxiliando na evolução profissional através de feedbacks e construção de PDI; • Garantir que os resultados finais estejam de acordo com os padrões de qualidade no encerramento de cada Sprint;• Apoiar os times mantendo o foco na entrega de valor;• Contribuição na construção de um ambiente produtivo no qual os membros da equipe se sintam "donos" do produto e gostem de trabalhar com ele. Show less

• Management of infrastructure demands in strategic IT projects;• Process documentation based on ISO 27000 family technical standards, using modeling tools such as Microsoft Visio and Bizagi Modeler;• Command and organize the Change Advisory Board on system project implementations and, along with the other committee members, support, evaluate and authorize changes, set priorities and timelines, beside ensure that all perspectives are properly evaluated both in business and… Show more • Management of infrastructure demands in strategic IT projects;• Process documentation based on ISO 27000 family technical standards, using modeling tools such as Microsoft Visio and Bizagi Modeler;• Command and organize the Change Advisory Board on system project implementations and, along with the other committee members, support, evaluate and authorize changes, set priorities and timelines, beside ensure that all perspectives are properly evaluated both in business and technically;• Monitor the implementation of changes so that they achieve the expected results, supporting the transitions required by this initiative to be carried out at appropriate times and conditions;• IT asset management, taking care of technological components (physical and virtual), promoting agility and economy, seeking to optimize the use of hardware and software.• Organization and mapping of components, correlating different assets in order to obtain a managerial view of Infrastructure configurations.• Asset inventory maintenance to keep the IT structure as up-to-date and in line with business strategy as possible. Show less

• In service of AXA Seguros from Brazil. • Management demands of infrastructure in IT strategic projects;

• Responsible for maintaining IT implementation procedures and processes.• Set goals and quality indicators for the IT area, ensuring compliance and implementing a plan for continuous improvement of IT services.• Report status to the technology manager, including performance level, compliance with the service level agreement, and progress overview.• Presentation of monthly results through the management book to support customers.• Manage the SLAs established with customers.•… Show more • Responsible for maintaining IT implementation procedures and processes.• Set goals and quality indicators for the IT area, ensuring compliance and implementing a plan for continuous improvement of IT services.• Report status to the technology manager, including performance level, compliance with the service level agreement, and progress overview.• Presentation of monthly results through the management book to support customers.• Manage the SLAs established with customers.• Manage availability indicators.• Impact assessment of the availability of services for the business.• Monitoring of service level indicators day by day, observing if they are adequate.• Monitoring actions for stability of IT responsibility service.• Interact with customers to increase needs / expectations and ensure quality and satisfaction in service. Show less

• Support for the infrastructure environment, including problem management and improvements in software, hardware and network operating environments.• Security and infrastructure management and IT asset management through Symantec Altiris.• Support and administration to the corporate network in Microsoft environment (AD, Exchange).• Management Symantec Endpoint Protection and Messaging Gateway corporate antivirus.• Preparation of manuals and technical procedures based on… Show more • Support for the infrastructure environment, including problem management and improvements in software, hardware and network operating environments.• Security and infrastructure management and IT asset management through Symantec Altiris.• Support and administration to the corporate network in Microsoft environment (AD, Exchange).• Management Symantec Endpoint Protection and Messaging Gateway corporate antivirus.• Preparation of manuals and technical procedures based on incident and problem management.• Support and directing users to areas related to infrastructure.• Outsourcing contract management, defining control, performance indicators and monitoring SLA's, contributing to the institution's strategic support. Show less

• Provide services of computational technology, infrastructure and projects to Sebrae-SP.

• Provide support to users in systems, applications, networking and telecom, take care of hardware and software resources, and executing infrastructure projects.

• Support for Service Desk operating environment;