Darlene Audry Ballesteros Email & Phone Number

Ncr - National Capital Region, Philippines

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.•Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.•Sets up interviews between candidates and hiring managers.•Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.•Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Ayala Avenue, Makati City

● Assisted customers with their billing concerns● Did troubleshooting to customer’s devices● Offered plans that will be beneficial for the customer● Offered customers’ promos and AT&T phones● Offered DirecTV and AT&T Internet

Lipa City, Batangas

• Answered incoming calls from providers with questions regarding their patient’s benefits• Assisted providers with their online accounts• Made tickets for the providers whenever they have questions regarding their contract• Filled out the application form and submitting it to Provider Relations Department for providers or offices that wants to be credentialed

Lipa City, Batangas

• Did side-by-side with agents• Evaluated each agent’s performance• Sent reports to the Team Lead and Clients with the agents’ scorecard• Did coaching with agents after each evaluation

Sto. Tomas, Batangas City

• Welcomed visitors and clients by greeting them in person or on the telephone; answering or referring inquiries• Was in charge of reserving conference rooms for meetings• Received invoices from suppliers• Did admin tasks asked by my manager