Audwin Thomas Email & Phone Number

Charlotte, Nc

Oversees and coordinates the daily activities of field teams within assigned work zones. This role includes providing direct supervision, scheduling, performance management, quality assurance, and customer service resolution related to water meter performance and high water consumption complaints. The Supervisor ensures operational efficiency, maintains high standards, and is responsible for team development, training, and adherence to City guidelines and policies.

Charlotte, Nc

Administers and coordinates the Hydrant Meter and Hydrant Permit Programs, ensuring compliance and proper functioning of hydrant metering and backflow prevention equipment. Responsibilities include inspecting, testing, troubleshooting, and repairing backflow prevention devices and hydrant meters. The role also manages program billing, monitors account payments, and handles delinquent accounts, ensuring timely meter readings and maintaining customer appointments for inspections. Additionally, the position oversees inventory management, performance reporting, and the investigation of program violations. It involves training staff, coordinating public events, and collaborating with various city departments to support program operations.

Charlotte, Nc

This role supports 24/7/365 field customer service operations, overseeing CIS Billing service orders and meter reading work orders. It involves front-line supervision, including employee evaluations, training, coaching, and work distribution to meet productivity goals and Service Level Agreement (SLA) targets. The role assists with scheduling, dispatching operations, and quality assurance processes, while also handling high water consumption investigations and customer complaints. It requires flexibility for standby, on-call, and emergency work. Additionally, the position supports field investigations, vehicle inspections, and helps develop Standard Operating Procedures (SOPs) and training initiatives.

Charlotte, Nc

This position involves handling field work orders related to water services and metering equipment. Responsibilities include turning water services on and off, validating meter readings, installing, maintaining, and removing meters, and responding to water quality and pressure complaints. The role also involves handling move-out orders, fixing minor leaks, cleaning meter boxes, and responding to water and network emergencies. Additionally, the position requires marking meter box locations, using mobile devices to manage work orders, interacting with customers, maintaining a stocked and clean work truck, and planning routes efficiently.

Bachelor'S Degree, Computer Science, Information Tehnology

Focuses on the principles of computer science while specializing in IT applications and systems management. The program combines core.

Associate Of Arts (Aa), Computer Science

Activities and Societies: Basketball Team Provides foundational knowledge in computing and programming. It covers core topics such.

High School Diploma, General Education