Angel Escalante Email & Phone Number

Toronto, Ontario, Canada

Canada

Managing the direct relationships with Home Depot, Reno Depot, Rona Depot and Best Buy at a store, district and regional level. 400+ Stores Across Canada.Leading technical training to contractors and store employees to become Lutron’s lighting/tech products experts. Executing and supporting corporate merchandising strategies with store teams.ON, BC, QC, AB

Greater Toronto Area, Canada

• Worked with Dart field sales personnel analyzing information and making decisions regarding competitive pricing situations, contract and bid pricing, and other sales terms and conditions
• Supported pricing and profitability optimization through shared insights, providing recommendations to management as required using business judgment
• Evaluated and approved resolution and associated costs for escalated customer-specific service or quality related issues and requests using data and judgment
• Managed programs for assigned customers such as allowances and end user pricing agreements
• Assisted Author and sent customers price quotations, price contracts, and general customer service correspondence relating to pricing and general sales and service matters.

Mississauga, Ontario, Canada

• Managed inbound calls and emails from three hospitals across Canada for order placement with exceptional customer service
• Assessed customer needs quickly and provided solutions proactively
• Used effective listening and multitasking abilities to log, dispatch and prioritize each request using available software tools
• Adhered and maintained departmental standards for call handling, productivity and quality of service to meet Service Level Agreements (SLAs)
• Prioritized statistical information to produce a variety of required reports
• Handled clerical responsibilities such as administrative duties (filing, creating / updating spreadsheets, data tracking, policy and procedure updates) and special projects as assigned

Torre Reforma

• Led a twenty-person team operating in 67 self-service stores (main client Walmart)
• Increased sales by 7.4% during the fiscal year in 2019 and ranked first in Mexico Valley for growth
• Executed the commercial strategies and marketing of the different SCJ’s product categories
• Supervised product inventory, prices, discounts and the proper placement of products
• Ensured high levels of customer satisfaction through excellent sales service

Satélite, Naucalpan

• Trained new vendors and distributors
• Developed and maintained customer relationships
• Designed new strategies and presentations of the products for the customers in order to increase sales
• Effectively negotiated and closed numerous sales deals
• Met and exceeded quaretly sales goals in collaboratrion with the sales team

Torre Esmeralda II

• Supported Key Account Managers with self-service client stores
• Created a new product return process in Comercial Mexicana (Mexican self-service client)
• Monitored the results of the KAM’s strategies (sell out)

• Mass consumption analysis for different categories of clients (Coca-Cola, Reckitt Benckiser, Beiersdorf)
• Household consumption KPI’s analysis and elaboration of PPT for clients
• Managed 100% confidential information

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Exchange Program

Certificate, Tourism And Hospitality

Customer Service Excellence Co-op

Certificate, Business Administration And Management, General, 4.08 Of 4.33

Business Essentials Co-op

Certificate, Business/Commerce, General

European Challenges in a Global World