John Augenstein Email & Phone Number

Shelton, Ct

Direct report to the CAO, member of Group IT Leadership Team, responsible for Global IT Customer Support teams in all locations.Rebranded customer service to Customer Support, responsible for managing global teams to bring world class service to our internal "customers." Consolidated disparate incident tracking software to BMC RemedyForce, an online solution. Maintained global SLA ratings between 85 and 96% depending on region. Delivered specialized dedicated Executive Support to C-Level leadership. After completing an RFP and Reverse Auction saving over $1.3MM over 3 year contract, migrated to DELL computers worldwide purchasing from a global catalog. Completed rollout of Office 365 E3 licenses including Skype for Business, SharePoint, OneDrive, Stream, Yammer, and Office applications.**Update - during early COVID, completed full TEAMS migration providing global connectivity.Second position as Global IT Usability Manager. Responsible for creating relevant projects working directly with global infrastructure teams and business managers to increase technology usability-- Ensured team members inc EXComm reliably communicated during COVID-- Increase adoption & use of Office 365 application, including TEAMS, SharePoint, OneDrive, OneNote, Yammer, & Forms-- managed global implementation of PC image standardization, delivering a global PC catalog-- delivered a global standard of mobile applications with localized customizations to corporate owned & BYOD devices-- unified technology tools including automated scripts and utilitiesDeveloped & Implemented succession plan including organization changes and relocations of key managers in LAM, Mexico, and Shelton.Retired from BIC in JULY 2021.

Shelton, Ct

Direct Report to the Vice President of IT, responsible for all aspects of Change Management and IT Communications associated with IT projects and initiatives.Highlights and Achievements-- Office 365 Implementation. Managed the coordination and completion of migrating 1,500 employees to Office 365 including Exchange mailboxes in 5 locations. Worked directly with all departments to reduce any fear frequently seen with technology changes, project was completed successfully and on time.-- Designed and managed the implementation of all Office 365 training utilizing outside training partner. Courses were delivered in-house and as instructor-led online training.-- Completed a project to increase utilization of external Microsoft Office support provider, realizing an increase of 10% in one year.-- Directly responsible for development and implementation of changes to the New Hire process working with Human Resources, delivering valuable information to employees on their first day of work allowing them to become productive more quickly acclimated to their new work environment.

Shelton, Ct

Direct Report to the Director of North America Infrastructure & Operations, working with entire team providing Project Management expertise, coordination for all significantly complex initiatives.Highlights & Achievements-- Project Manager for Windows 7 to Windows 10 Migration. Developed image used globally for Win10, Integrated BITLocker protection into Active Directory, completed analysis & identification of application compliance, & remediated conflicts without business interruption. -- Project Manager for multi-site Disaster Recovery Exercise for Shelton, Brazil, & Mexico. Organized & led the teams, accomplishing the following objectives:* Developed Key Application Portfolio identifying business critical applications* Restored all ancillary network services required for full application functionality* Built an environment to restore virtual servers* Recovered Windows servers utilizing the STORServer System* Recovered physical server using Tivoli & "bare machine" clients accessing data from STORServer* Restored all Active Directory domains* Extended duration to five days allowing more thorough testing of application functionality* Included "off-site" users to test remote application access & functionality* Recovered data to a uniformed "moment in time" rather than last monthly save* Acknowledged by management as the company's most successful DR exercise-- Implementation of SunView ChangeGear Service Desk softwareProvided project management to complete Incident module implementation* Delivered project management, resource planning, and project prioritization* Coordinated interactions between BIC & external resources to customize Incident module workflow* Delivered project communications to stakeholders* Created Support Service Monthly Metrics package* Seamless transition from BMC SDE software to ChangeGear without business interruption-- Leaders in Action project (see Achievements)Participant in inaugural BIC Leaders in Action program

Shelton, Ct

Highlights include* Led the analysis, design, and implementation of BICLink.com, recognized as the leading Business-to-Business eCommerce website for Consumer Products market to wholesale and convenience store customers* Prior to launch, 80% of wholesale and convenience store orders came in through fax. BICLink.com uses web site validation and EDI data processing to streamline validation of order items, ship dates, pricing, and case quantities* Implemented a direct "hotline" to Sales Team from a single online click greatly reducing concerns about ordering online

Milford, Ct

Hartford, Connecticut Area

Middletown, Ct

Plainville, Ct