Skilled IT Change Management & Communications Mgr; managing change in applications & technologies. 27yrs with BIC, currently a dual role reporting to the CIO; Global Manager of IT Customer Support and IT Usability; works closely with Infrastructure team and Business Relationship Managers globally, developing communications, training, & delivering technology improvements, while maintaining ITCS SLAs. Expertise as a Project Mgr delivering cost efficient, innovative technology solutions. I build strong partnerships with colleagues, IT customers & external partners. My teams are high performing & deliver quality results. Experience with Legal, Sales, & Marketing on internet projects assuring websites are highly available, and all transactions are secureI lead by example, motivate my staff & team members to maintain simplicity, share innovation, communicate clearly & effectively, and deliver positive results despite project constraints & aggressive timelines. I search to acquire new skills & work outside my comfort zone taking on challenging assignmentsMy current interests include:Delivering IT Change management globally; to help employees overcome the natural resistance & challenges to adopt new technologies, product lines, and businesses. My current focus is on MS Office 365, promoting best practices, information sharing with OneDrive, Teams & SharePoint, efficient meetings with Skype for Business, & building corporate "buzz" with Stream & YammereCommerce, cybersecurity, ITIL ITCS, Internet Domain Portfolio ManagementManaging projects of functional and tech teams implementing new technologies or system upgradesBMC RemedyForce Ticketing and Reporting, Power BI Apps & Dashboards, BMC eRoom migration to SharePointDeveloping education programs to assure technology training is delivered effectively to the generations currently in the workplace; classroom/instructor led or mobile-based videos... employees want to be trained in different ways
Listed skills include Project Planning, Process Improvement, It Service Management, It Strategy, and 23 others.
