Augt Chien

Augt Chien Email and Phone Number

Integration Engineer @ Luanta Limited
4F - 1 No. 57, Lane 10, Jihu Road, Neihu District, Taipei,114,Taiwan, Province of China
Augt Chien's Location
Taipei City, Taipei City, Taiwan, Taiwan, Province of China
Augt Chien's Contact Details

Augt Chien work email

Augt Chien personal email

About Augt Chien

- More than 10 years experience in the Gaming business.- Great team player working with global professionals and strong logic analysis ability with well trained in TSR skill, e.g. system monitoring, troubleshooting, log searching. -Excellent customer relationship management skill, feedback in a timely and efficient manner and address issues along with solutions.- Crisis management and fast response with excellent controlling ability.- Skillset: API/Postman, Http request/response, Kibana/Graylog, Jira

Augt Chien's Current Company Details
Luanta Limited

Luanta Limited

View
Integration Engineer
4F - 1 No. 57, Lane 10, Jihu Road, Neihu District, Taipei,114,Taiwan, Province of China
Employees:
15
Augt Chien Work Experience Details
  • Luanta Limited
    Integration Engineer
    Luanta Limited Oct 2020 - Present
    台灣
  • Spiral Quantum
    Senior Customer Technical Support
    Spiral Quantum Jan 2016 - Oct 2020
    Taiwan
    • IM team - helping downstream on technical integration with API. With inspection API requests before go-live and monitoring API errors after go-live. Providing product technical consulting to business team.• CS Team Lead - Supervisor of first-line technical customer support team, with 10+ team members supporting over 40 Asia-Pacific operators with 24/7 services. Including products• Trainer - Trained over 20 first-line technical customer support agents. Training material prepared and quarterly /annually reviews.• Skill - Experienced in API integration, DB schema, network packet analysis tools (CACTI, MRTG), TCP/IP routing, MS/SQL script, Graylog and issue tracking system.• Great customer relationship management and excellent business impact incident controlling ability.
  • Smart Care Pilates
    It Support Engineer
    Smart Care Pilates Oct 2014 - Sep 2015
    Taiwan
    • Troubleshooting system and network problems and diagnosing and solving hardware/ software issues.
  • 戲谷
    Specialist
    戲谷 Aug 2012 - Mar 2013
    Taipei
    • Weekly events operation result analysis.• Monthly patch updated with new sales events and in-game activities. Talesrunner, a jogging racing game, generated revenues of NT$100,000 within a single week.• Quarterly financial forecast and review.
  • Gigamedia - Online Games
    Software Engineer
    Gigamedia - Online Games Aug 2007 - Aug 2012
    Taiwan
    Apr/ 2011 - Aug/2012 Game Test and Evaluation• Testing over 100 different unpublished on-line gaming within a year and detailed report in all aspect (e.g. Interface Performance Evaluation, Key System Evaluation).Jul/ 2010 - Apr/2011 Quality Assurance• Conduct comprehensive testing on gaming platform software of Japanese arcade games including pachinko, pachislot, poker, mahjong, and other slot games (Grand Pirate, a pachislot game, generated revenues of NT$200,000 within a single week)• Validate and improve existing administrator tools, multi-layered back-end member management systems, web-based user account management systems.• Identify system bugs and any loopholes or design flaws within the process flow, reproduce triggering event, and coordinate with programmers to resolve issues and verify bugs.Aug/ 2007 - Jun/2010 Technical Support Representative• Provide 24-hour on-call service support involving log-in failures, gaming logic errors, and monitor/maintain server status.• Identify source of system failure, i.e. design/program conflicts, database exceptions, or network issues.• Perform trouble-shooting procedures and feedback to clients in a timely and efficient manner and address issues.• Fine-tune monitoring systems and develop preventive measures for further stability.

Augt Chien Skills

Computer Games

Augt Chien Education Details

Frequently Asked Questions about Augt Chien

What company does Augt Chien work for?

Augt Chien works for Luanta Limited

What is Augt Chien's role at the current company?

Augt Chien's current role is Integration Engineer.

What is Augt Chien's email address?

Augt Chien's email address is au****@****.com.tw

What schools did Augt Chien attend?

Augt Chien attended Fu Jen Catholic University.

What skills is Augt Chien known for?

Augt Chien has skills like Computer Games.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.