-Directed a portfolio of 13 Starbucks Stores which brought in over $16 million per year; lead 13 Store Managers, up to 3 Assistant Managers, and more than 200 employees.-Increased operational knowledge, business acumen and leadership capacity of Store Managers through individual coaching; regularly connected with Managers to accelerate their growth.-Served as an advisor on customer issues, staffing, planning, management and company policies and procedures; worked closely with Store Managers using company tools to solve and identify problems or barriers.-Set direction and vision for district team using a mixture of business analysis and observation to achieve financial and customer service metrics; supported Store Managers in bringing their vision to life in their stores.-Constantly adjusted approach as the company, community and business changed in order to increase profitability. -Modeled the company’s Mission & Values and Customer Service Vision during each store visit through connecting with employees and customers.-Collaborate cross functionally with HR, Asset Protection, Facilities and other business partners to ensure each store was set up for success.-Developed an addendum to company training materials for externally hired Store Managers which led to improved feedback from newly hired managers and was utilized at an area level.-Created a plan for internal development on all levels which led to 4 internal promotions to Assistant Manager, 5 to Store Manager and shared talent to other districts. -Created an organizational method for Store Managers to track business results and better understand their P&Ls, which helped guide their decision making and improve their results in labor and food waste/sales.

-Managed 3 different locations in the Los Angeles area varying in volume, complexity and customer base.-Coached 12-45 employees to follow company work methods and operational standards.-Ran one of the highest volume/most complex stores in Southern California, with the highest record sales of $23k in 1 day, and record transactions of 126 in 30 minutes.-Evaluated inventory levels to ensure store was constantly stocked to serve customers.-Regularly interviewed external candidates to keep store staffed with the most qualified talent.-Monitored cash transactions, store cleanliness, and visual standards to ensure they were in compliance; coached employees to reach different outcomes.-Acted and modeled a “Customer Comes First” attitude, coached employees to deliver the same experience.-Used a mixture of business analysis and observation to solve problems and meet company business and customer service goals.