August Bustos Email & Phone Number

Dallas, Texas

Fort Worth, Tx

Handle incoming customer contacts via phone, voicemail, email, and chat using BMC Remedy to record incoming incidents and service requests with a very strong focus on customer support and customer satisfaction. Key activities include:• Call taking using Remedy system to record incoming incidents and requests.• Maintain high volume of calls taken and high first call resolution.• Run daily, weekly, and monthly Incident and Work Order volume reports.• Mentor and assist with… Show more Handle incoming customer contacts via phone, voicemail, email, and chat using BMC Remedy to record incoming incidents and service requests with a very strong focus on customer support and customer satisfaction. Key activities include:• Call taking using Remedy system to record incoming incidents and requests.• Maintain high volume of calls taken and high first call resolution.• Run daily, weekly, and monthly Incident and Work Order volume reports.• Mentor and assist with training new team members. Show less

Dallas

Transition new customer to Capgemini with focus on Support Center. Key activities included:• Knowledge gathering and analysis• Work instruction documentation• Short term interim service desk supervision

Dallas/Fort Worth Area

Handled incoming service requests for PC asset management services. Key activities over duration of assignment included: • Hardware order processing, asset tagging, deployment, recovery and disposal• CMDB update• Monthly PC Volume Reporting & Analysis• Process documentation and process improvement• Cross Training and Mentoring• Transition and Knowledge Transfer

Dallas/Fort Worth Area

Handled incoming customer contacts via phone, email, after hours pager. Key activities included:• Call taking using Remedy system to record incoming incidents and requests• Reported weekly and monthly call taker call volume reports.• Provided after hours pager support as part of rotation schedule.• Maintained high volume of calls taken and first call resolution.• Transition and Knowledge Transfer

Dallas/Fort Worth Area

Handled incoming customer contacts via phone, email, after hours pager. Key activities included:• Call taking using Servicedesk tracking system to record incoming incidents and requests• Provided after hours pager support as part of rotation schedule.• Maintained high volume of calls taken and first call resolution.

Dallas/Fort Worth Area

Performed IT Support and related administrative duties. Key activities included:• PC, Printer, Software order processing• PC and Printer deployment, recovery and repair• Software installation• Vendor interaction for warranty support• LAN wiring and port installation

Dallas/Fort Worth Area

Records keeper and concrete materials testing.