August Ongkasuwan Email & Phone Number

• Led a reduced staff of analysts supporting entire Inpatient EMR system but maintained level of support expected by clinicians and leadership.• Improved knowledge transfer and worked to remove communication barriers between team members and improved cross-team collaboration• Reduced support ticket queue by 30% in 12 months• Worked closely with clinical IT staff, technical analysts, directors, and C-level leaders.• Defined and communicate team directives• Provide guidance, motivation, and mentoring of team members. Aid development by establishing goals and finding growth opportunities• Lead daily review of issues and enhancement queues with team• Identify and lead process improvement efforts• Change Control management – Review and approve changes within the EMR• Other responsibilities include: Escalation management and Emergency Incident Command on-call, Lead team meetings, Timesheet approval, and Performance reviews.

Greater Seattle Area

• Worked closely with Clinical Applications and Informatics Directors, Chief Nursing Information Officer, IT Medical Director, Technical Managers and Vendor to guide the implementation of new projects and enhancements. • Presented new functionality to IT leadership to show benefits to the enterprise• Lead and direct the integration of projects and enhancements through full life cycle. Understands the integration of the inpatient EMR and other electronic systems, such as Laboratory, Pathology, Radiology. • Collaborated in the development of department roadmap• Responsible for domain strategy, including code release management, domain refresh timelines, and project domain migration to ensure all code and projects are tested, stable and ready for use by clinicians.• Creates architectural design standards to ensure the system is easily maintainable and supportable for future enhancements.• Assist in gap analysis between user requirements and system capabilities. Lead analysis between clinical and technical staff to identify any functionality gaps or code issues.• Maintain system compliance according to CMS’ eCQM, HIPAA, and Meaningful Use/Promoting Interoperability

Seattle, Wa

Clinical Application Support analyst managing the build of UW Medical Center's Computerized Practitioner Order Entry (CPOE) project, but also participates in the design and documentation of CPOE. Helps support Cerner applications, with expertise in FirstNet, PowerChart, IView, Clinical Notes, PowerNotes, PowerOrders, and PowerForms. In addition, he also helps train co-workers in build and troubleshooting of Cerner applications.

Solution Architect leading the design, build and maintenance of FirstNet implementation in hospitals. FirstNet is Cerner's Emergency Department solution, which incorporates an electronic whiteboard with integration of PowerChart, PowerOrders, Clinical Documentation and PowerNotes.