Anh Nguyen Email & Phone Number

Jakarta Metropolitan Area

Ho Chi Minh City Metropolitan Area

• System Monitoring & Performance Management: Proactively overseeing system performance, identifying potential issues, and implementing preventative measures to maintain stability and efficiency.• Requirements Gathering & Analysis: Collecting, analyzing, and documenting client requirements to ensure solutions align with their needs and business goals. Collaborating with stakeholders to translate requirements into actionable plans.• Escalation Management & Resolution: Efficiently managing and resolving escalated issues, ensuring swift resolution to maintain service quality and client satisfaction.• Team Leadership & Mentorship: Providing guidance, training, and support to team members, fostering skill development and enhancing overall team performance.• Stakeholder & Internal Team Coordination: Leading meetings and facilitating communication between stakeholders and internal teams to ensure alignment, clear expectations, and smooth project execution.• Cross-functional Collaboration: Working closely with backend and technical teams to implement solutions, resolve technical challenges, and ensure successful integration of system features.

Da Nang City, Vietnam

• Resolving End-User Technical Issues: Actively respond to technical concerns and issues raised by end users, providing solutions through chat, phone and email support.• Requirement Gathering: Gather user feedback and systematically document feature requests and enhancements to inform product development.• Task Management: Assess project requirements and efficiently allocate tasks among team members, ensuring timely completion.• Reporting: Prepare comprehensive reports, offering insights and updates to the management board.• Collaboration with Development Teams: Engage closely with developers, QAs, and BAs to troubleshoot and resolve production issues, enhancing product reliability and user satisfaction.

Hanoi Capital Region

• CRM Integration: Integrated Dynamics CRM with essential Microsoft products, including Outlook, Power BI, and SharePoint. • Technical Support: Provided expert technical support for CRM issues to IT Administrators through email and phone. • Issue Escalation: Effectively escalated production issues to the Microsoft development team for prompt and efficient resolution.• Root Cause Analysis: Identify the root cause of the issue and deliver a detailed RCA to enterprise clients.