Augusta (Auggie) Symonds Email & Phone Number

Tukwila, Washington, United States

o Schedules annual, semi-annual, and quarterly Fire Protection Inspections for all client accounts in accordance with contracted service schedules.o Invoices vendors and generates weekly revenue reports for all outstanding work orders. o Manages logistics and materials for inspections in collaboration with Sales and Service Technicians.o Audits Sales quotes, creates Inspection Deficiency Work Orders, and schedules services to ensure contract compliance.o Manages implementation of new accounts by auditing and entering in Cosco software all signed contracts, vendor billing information, service calendars, and inspection requirements.o Partners with Sales to process annual renewals of all Inspections Agreements.o Consistently exceeds monthly revenue forecast goals via accurate billing and meticulous revenue audits.o Facilitates excellent relationships with clients, Sales managers, and service technicians by providing exceptional customer service and prompt assistance.

Auburn, Washington, United States

o Managed scheduling of all Fire Protection Inspections for current and new clients, consistently exceeding accuracy and timeliness benchmarks.o Liaised with technicians and fire inspectors to appropriately prioritize and schedule inspections and services based upon urgency and contract parameters.o Provided polished, attentive customer service to clients, vendors, management, and Technicians.o Collaborated with colleague to create MS Excel reports tracking service-scheduling programs and metrics.

Seattle, Washington, United States

o Meticulously organized and executed events, site tours, room reservations, banquet event orders, and billing.o Seamlessly coordinated event and room-block requirements with Front Office, Housekeeping, Banquets, Culinary, Audio/Visual, and Engineering staff.o Provided polished, first-class customer service to group contacts via phone, e-mail and in-person meetings.o Managed Event team’s daily selling strategy and updated room inventory accordingly.o Leveraged exceptional intercultural and interpersonal communication skills to anticipate needs and ensure successful collaboration with clients, Sales teams, hotel management, and hotel staff.o Collaborated with Events and Banquets teams to consistently surpass Event Satisfaction Survey (ESS) goals.o Assisted Events and Front Office teams to resolve and report issues with group room actualization and billing.o Trained and mentored all new Group Housing Coordinators and Room Controllers.

Seattle, Washington, United States

o Seamlessly executed complex guest room blocks in compliance with event, group, and airline contracts.o Collaborated with Accounting teams to establish guidelines and determine necessary documentation to ensure accurate guest billing.o Coordinated guest room assignments according to airline passenger manifests and guest requests.o Organized and coordinated pre-registration and check-in procedures for arriving groups.o Coordinated with Housekeeping Managers to ensure accurate and efficient room turnover.o Created and managed guest sign-in sheets to successfully execute group and airline staff wake-up calls.

Seattle, Washington, United States

o Executed and distributed event reports, occupancy forecasts, and room block requirements to staff.o Created and successfully implemented the “Company Name Sheriff” incentive program for Front Desk associates to assist the Sales team in tracking business and identifying new leads.o Prepared polished internal correspondence and external documentation in support of the Events team.o Created and managed highly detailed recordkeeping and reporting systems.

Renton, Washington, United States

o Mentored and developed exceptional team of Front Desk, AYS, and Housekeeping staff who consistently provided outstanding guest service.o Served as Person in Charge (PIC) to successfully resolve guest complaints and staff issues.o Successfully monitored and maintained room reservation, guest record, finance, accounting, labor scheduling, sales, and general property-operations databases.o Provided polished administrative support to General Manager and Executive Committee members.o Collaborated with staff to ensure prompt guest service and proper Front Desk and Restaurant coverage.

Seatac, Washington, United States

o Supervised, trained, and developed a cohesive and diverse team of AYS agents and runners.o Managed day-to-day AYS operations and served as Person in Charge (PIC) to successfully resolve guest complaints and staff issues.o Trained all Front Office staff and Restaurant Supervisors in the use of GuestWare.o Ensured prompt and complete resolution of all guest calls, questions, and requests.o Assisted Marriott Corporate Program Developers in the transition from GuestWare 4.0 to 5.0.o Developed a streamlined Standard Operating Procedure for the Elite Lobby Ambassador (ELA) Program to improve customer service for Elite members.