Application Support/Business Analyst
CurrentGuide clients step-by-step, when appropriate, through the E²Solutions application from the authorization, through creating travel reservations and completing their travel voucherInvestigate issues reported by clients and provide timely, professional answers to the client’s questions using email, and telephone.Learn all aspects of E²Solutions and associated applications.Interpret application responses and error messages, and be able to recognize non-functioning segments.Log all… Show more Guide clients step-by-step, when appropriate, through the E²Solutions application from the authorization, through creating travel reservations and completing their travel voucherInvestigate issues reported by clients and provide timely, professional answers to the client’s questions using email, and telephone.Learn all aspects of E²Solutions and associated applications.Interpret application responses and error messages, and be able to recognize non-functioning segments.Log all received incidents in our incident logging system upon receipt(Service Now)Provide support to DOC (Department of Commerce) users of different applications in the CBS portal system: such as C_Request/CAward, GMIS, bankcard, Core financial system (CFS), business object and Travel manager among others. Ensure that all issues are properly recorded and tracked on the ticketing system.Follow through until the issue is resolved to the customer satisfaction or escalates to the proper team for further assistance. Resolve issues, and ensure also that users have a good understanding of what happened and how the system works. Thus resulting on a more efficient use of the system hence a higher productivity.Works across department teams and different management levels Show less
