Augustine Adamu Email & Phone Number

Lagos, Nigeria

Within the 13 years of service, I was responsible for increasing revenue, driving sales team to meet set targets, acquire and retain new customers, manage customer service engagement and improve service quality as required, ensured complex problems were resolved promptly and sought to retain customers. Oversaw the activities of a bank branch worth $20m• Achieved 78% of aggressive targets in a difficult market for periods of up to 12 consecutive months• Grew profitability from 50% to over 78% while controlling costs • Successfully booked over $7m across various credit services rendered by the bank and increased revenue by up to $100,000 monthly• Analyzed competitor clients, their needs and behaviors, developed value added proposals to win them• Oversaw an average of 150 to 200 transactions per day amounting to an average of $500,000 in a timely and organized fashion.• Proactively sought and followed up on sales opportunities and prospects• Trained and coached staff on new products and effective selling techniques and skills.• Built and maintained successful relationships with retail and business customers to achieve over 89% retention of customer’s• Managed public sector accounts and relationships including state government and government agencies